This document contains Gerald Aguilar's contact information and a summary of his skills and qualifications as a reports analyst. It details his work history in various roles from 2011 to present involving report generation, data analysis, and customer service. His education is listed as a Bachelor of Science in Computer Science from Holy Angel University. Personal details of his birthdate, marital status, and citizenship are also provided.

1. GERALD AGUILAR
Blk 275D Compassvale Link 05-242, 544275 (S) Singapore
E: gaguilar725@gmail.com
M: +65 9867 5281
SUMMARY OF SKILLS AND QUALIFICATIONS
 Thorough knowledge in key responsibilities of a Reports Analyst.
 Good problem solving aptitude.
 Profound work experience with enough real time work practice at different levels in
business operations.
 Ability to work in a multi-tasked environment.
 Adapt to changing requirements in business need and anticipate needed input and
assistance by maintaining understanding of changing management objectives.
 Expertise in the use of Computer Systems and Office Applications.
 Proficient command over oral and written communication.
WORK HISTORY
 Resource Planning Officer – dnata Travel Inc. February 2015 – April 2016
 Provides daily, weekly and monthly statistical reports to appropriate channels and
recipients.
 Collates and generates performance reports (such as but not limited to Quality
Monitoring, Quality of Service and Efficiency) and issues them out on a timely
manner.
 Integrates data generated locally and from other clients to create reports that will
reflect the performance of agents and for Operations' purposes.
 Collects, assembles, and analyzes data for operating trends & issues using Excel
spreadsheets.
 Provides immediate feedback or updates to the management team as to the
center's performance.
 Audits reports and uses available resources to confirm accuracy
 Identifies and resolves reporting issues proactively but immediately informs the
direct supervisor for any hot issues
 Coordinates with operations regarding data sources and other related reports
 Completes other duties and projects as required.

2.  Reports Analyst – Expert Global Solutions September 2011 – January 2015
 Provides daily, weekly and monthly statistical reports to appropriate channels and
recipients.
 Collates and generates performance reports (such as but not limited to Quality
Monitoring, Quality of Service and Efficiency) and issues them out on a timely
manner.
 Integrates data generated locally and from other clients to create reports that will
reflect the performance of agents and for Operations' purposes.
 Collects, assembles, and analyzes data for operating trends & issues using Excel
spreadsheets and Access/SQL databases.
 Provides immediate feedback or updates to the management team as to the
center's performance.
 Audits reports and uses available resources to confirm accuracy
 Identifies and resolves reporting issues proactively but immediately informs the
direct supervisor for any hot issues
 Coordinates with WFM regarding data sources and other related reports
 Facilitates the monitoring of performance recognition and incentive programs
every month/pay period
 Completes other duties and projects as required.
 Data base Management
 Real Time Analyst – Expert Global Solutions January 2010 – September 2011
 Provide requested reports with required data elements (concerning payroll/cms
data) for team and other departments as needed.
 Communicates and verifies with Team Manager or/and Operations Manager any
confusing data regarding Payroll.
 Preparing reports such as Overtime Tracker Report, Daily Time Record Report,
Consolidated Dispute Report and other reports assigned by the Business Manager
 Customer Service Representative (T-Mobile) – Expert Global Solutions August 2009 –
December 2009
 Communicate with customers to gather information and learn about their needs
and expectations
 Collaborates with others to ensure the customer issues are resolved
 Understands the concept of "solution delivered" on first contact
 Basic Troubleshooting for mobile phone
 Technical Support / Field Support Engr. – Smart Communications, July 2007 – July 2009
 Monitors and reports base station outages
 Supports contractors in installation and troubleshooting of new and existing
broadband account
 Assists “corporate account” of Smart Broadband Clients in troubleshooting their
internet connection
 Creates report for Quality Assurance

3. EDUCATION
 Bachelor of Science in Computer Science
 Holy Angel University – Angeles (April 2007)
PERSONAL
 Birth Date: July 25, 1985
 Civil Status: Single
 Citizenship: Filipino
CHARACTER REFERENCES
 Shall be furnished upon request.