4. ISO 9000
ïź http://www.iso.org/iso/home/standards/mana
gement-standards/iso_9000.htm
5. ISO 9000 - Quality Management
ïź âISO 9001:2008 sets out the criteria for a quality
management system and is the only standard in
the family that can be certified to. It can be used
by any organization, large or small, regardless of
its field of activity.â
6. Quality Management Principles
ïź strong customer focus
ïź implication of top management
ïź process approach
ïź continual improvement
7. ISO 9001:2008
ïź Helps to ensure:
ïź Customers receive consistent product
ïź Customers receive good quality