1. Gemma Llanes
3437 Johnson Ferry Road, Roswell, GA 30075 | 404-820-3516 | mimillanes74@gmail.com
Objective
Administrative Assistant focused on driving productivity by leveraging strong front office
management skills. Aspiring to obtain a challenging position with an opportunity for
professional and personal growth.
Skills & Abilities
Bilingual fluent English/Spanish Communication skills - written and verbal
Strong problem solver Focused on Customer Service
Dedicated team player Self-starter
Strong interpersonal skills Detail Oriented
Experience
Office Manager/Accounts Payable/Receivables
SEN International Trading, LLC 01/2014-Present
• Oversee all day to day business operations.
• Administrative Support for CEO & CFO
• Answer, screen and transfer inbound phone calls
• General clerical duties including fax and mailing, accounting filing, A/R, A/P, cash management
and admin support
• Direct customer contact regarding credit and A/R matters
• Provide customer service support including invoicing and backup service
• Established all procedures for the Accounts Payable and receivable department.
• Extensive Customer Service and Accounting (QuickBooks, Microsoft Office, Internet and Social
Media).
Special Projects Coordinator - Bi-lingual
CVR Associates, Inc. 07/2013 – 11/2013
• Managed consulting contract for the Chicago Housing Authority's Housing Choice Voucher
Program. Responsible for creating market analysis reports determining the reasonableness of
rents, conducting rent increases, and other Housing Choice Voucher administrative tasks.
• Project leader of the city of DeKalb, IL housing Inspections for their Section 8 program and
Housing assistant program.
• Maintained all inspection calendars for the inspections. Entered results in HAB (DeKalb’s
Section 8 program software) thru remote server.
• Managed the in-house system with inspections and tenant/landlord letters. Kept detail reports of
all inspections to provide client with weekly reporting of such.
• Handled all calls made for the inspections performed.
• Prepared monthly billing for client
• Processed all Rent Reasons for the City Of Chicago’s Housing authority.

2. Agent Administrator / Office Manager/Coordinator
KSV Holdings, LLC/Solid Source Realty, Inc 08/2011-06/2013
• Process new agents; add agents to the roster with the RE Commission, create users in
FMLS, GAMLS and proprietary transaction system.
• Provided agents with phone extensions and user emails in both systems. Agent emails
where created in Microsoft Outlook 365, as well as mail2web interface.
• Answered the Helpline and assisted agents with the uploading of documents, problems
with email address and problems with FMLS, GAMLS. All calls where monitored and
tallied daily. Average daily call volume was over 75 incoming calls and 45 plus outgoing.
• Maintain daily/weekly reporting of all new agent activity and report to leadership.
• Managed the receptionist area, including greeting visitors and responding to telephone
and in-person requests for information. Processed Deposits for agent commissions.
QuickBooks, Microsoft Office, in house management systems (TMS)
Bookkeeper/Executive Administrator
Florida Corporate Realty 12/2004 – 2008
• Bookkeeper to a 5 Real Estate Commercial Brokerage. Job duties where as follow and
not limited to; preparing contracts, file keeping and calculating commissions for brokers.
• Processed A/R, A/P and Payroll thru QuickBooks.
• Month end Bank Reconciliation, quarterly tax returns (940, 941 & UTC 6).
• Heavy phones and all office related administration.
COMPUTER SKILLS
MS Windows, MS Office, MS Outlook, MS Word, MS Excel, QuickBooks and Peachtree. Also various
Internet Web Applications: Web2mail, Bill.com, Yardi, FMLS, GAMLS, Google Docs and 365mail.
Social Media Outlets – Face Book, Twitter and Instagram
References upon request
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