Skills Portfolio 2011-12

SKILLS
PORTFOLIO
2011/12

Experts in Training Nationwide
Apprenticeships | Commercial | NVQs

At Business Impact, we are much more than just a training company. Our role is not only to
work with people to improve their skills but also to embed a culture of continuous business
improvement. This can be achieved by educating and empowering your employees so that
you can make productivity improvements and efficiency savings. We currently work with
many companies from manufacturing to the service sectors, and have a track record of
significant improvements when working with them. Many of our clients use our programmes
to up-skill their workforce and improve their business as part of a continuous improvement
cycle.

The bottom line is we can help you become more competitive and encourage growth in the
difficult times in which we are all operating. Our lean training programmes, for both non-
manufacturing and manufacturing companies, are the best way to make productivity
improvements, improve and protect your bottom line and ensure your business operates in a
lean environment.

We will consult and work with you and help you to introduce improvements where needed.
We can focus on increased profitability, productivity improvement, lean operations, and
introduce an improvement culture, all as part of your long term continuous business
improvement programme.

We also offer a range of NVQ and Apprenticeship programmes some of which are
Government funded and you will find details of these in the following pages.

Call us today on 0800 977 8566 to discuss how we can help you to improve your business!

Business Impact – Improvement through people

www.businessimpactuk.com

CONTENTS

Apprenticeships:
• Customer Service
• Business & Administration
• Improving Operational Performance (PMO - Performing Manufacturing Operations)
• IT Users (ITQ - Information Technology Qualification)
• Warehousing & Storage
• Improving Operational Performance (BIT - Business Improvement Techniques)
• Management & Team Leading
• Proficiency in Food & Drink (Food Manufacturing Excellence)

Apprenticeship Case Studies

The Lean Academy / Improvement Workshops:
• Introduction to Lean
• 5S & Workplace Organisation
• Kaizen & Continuous Improvement
• Standard Operating Procedures
• Problem Solving
• Visual Management
• Team Working
• Total Productive / Preventative Maintenance
• Flow Process
• SMED – Single Minute Exchange of Die
• 8D - Eight Disciplines Problem Solving
• FMEA – Failure Mode Effects Analysis
• OEE – Overall Equipment Effectiveness
• SPC – Statistical Process Control
• Introduction to Six Sigma Yellow Belt (not certified)
• Additional Courses / Workshops

NVQs:
• Business Improvement Techniques (BIT) Level 2
• Business Improvement Techniques (BIT) Level 3
• Business Improvement Techniques (BIT) Level 2 – Lean Office
• Performing Manufacturing Operations (PMO) Level 2
• Warehousing & Storage Level 2
• Business & Administration Level 2 & 3
• Customer Service Level 2 & 3
• Information Technology Qualification (ITQ) Level 2
• Team Leader Level 2
• Management Level 3
• Level 2 Certificate Proficiency in Food Manufacturing Excellence

CASE STUDIES / TESTIMONIALS

“Experts in Training Nationwide”

APPRENTICESHIPS


How do we typically deliver the Level 2 Apprenticeship Framework?

Week 1
• Induction & Initial Diagnostic

Weeks 2 – 13
• ERR (Employer Rights & Responsibilities) completion and commencement of
Functional Skills and Personal Learning & Thinking Skills (PLTS)

Weeks 14 – 24
• Complete Functional Skills online / paper based assessment to confirm competency

• Introduce BTEC learning materials and assessment of Diploma / Certificate

Weeks 23 – 34
• Completion of BTEC / Knowledge Based Certificate completed and Diploma /
Certificate Level 2

Week 36
• Completion of Apprenticeship programme

What are Personal Learning & Thinking Skills (PLTS)?

Personal Learning & Thinking Skills is a group of six skills titled; Independent Enquirers,
Creative Thinkers, Reflective Learners, Team Workers, Self Managers and Effective
Participators. The framework captures the essential skills of: managing self, managing
relationships with others; and managing own learning, performance and work. These skills
will be especially beneficial to young people to enter the workplace and their adult life as
confident capable individuals.

How are the Apprenticeships Delivered / Assessed?

Assessment is conducted by a qualified Assessor with a wealth of experience and
occupational competence in the area of learning. There are many ways a learner’s
individual competence can be assessed including:

• Observation
• Product Evidence (naturally occurring in the workplace)
• Questioning
• Guided Discussion

All assessments take place on the job and the learners will require an agreed amount of
hours both on & off the job to successfully complete all elements of the framework.


What funding is available?

• Full funding is available for all 16 – 18 year olds
• Co-funding is available for 19+ with an employer contribution

What do some of our Apprentices and Employers say about us?

“I chose the Customer Service Apprenticeship because it is a realistic industry that has
plenty of job opportunities and I like being in a busy environment. It is a good way of earning
money while getting a qualification.”
Customer Service Apprentice

“I am enjoying my Apprenticeship. It has given me the opportunity to learn new skills and
develop into a valuable team member”
Warehousing & Storage Apprentice

“This apprenticeship was the first one I was offered, it was the first one I interviewed for and
the one I accepted. It seemed like a nice environment; they offered more qualifications than
others; and they understood what I was wanting to work towards. Luckily for me, they
offered to help as best they could. So far I would say I have really enjoyed working for the
company and I have learnt a lot, as well as realising that I made the right choice to go down
the apprenticeship route.”
Business & Administration Apprentice

“Apprenticeships are an excellent opportunity to recruit personnel who will grow and develop
with the business. They provide sustainable performance and can help you gain competitive
advantage in the workplace.”
Warehouse Manager

“Not only have the candidates involved found the training interesting and informative, all of
them have had a great deal of fun whilst learning which is praise to BIUK’s methods. I have
found BIUK to be a professional and innovative company who have helped and supported
us with the continuous development of our team.”
HR Manager

“Taking on our first Apprentice has been both challenging and enjoyable. Planning out the
training for each task has to be carefully thought through in order that the Apprentice both
understands and enjoys the task. Working with her has proved to be an enjoyable
experience. She is a bright girl who is quick to learn and willing to help her team colleagues.
Always eager to learn the next step; she has also joined a working group and is finding it
very interesting.”
Client Services Manager


Customer Service Apprenticeship Level 2

This is a 9 month programme and all elements must be
completed in order to achieve an Apprenticeship in Customer Framework:
Service.
• 9 month programme
The NVQ is designed for people who are able to carry out
customer service functions as part of their daily role. It includes: • NVQ Level 2 in Customer
Service
• Giving customers a positive impression of the
organisation • Functional Skills in Maths,
• Promoting additional services or products to customers & English
• Processing customer service information
• Going “the extra mile” in customer service • PLTS
• Providing good customer service within the rules
• Living up to the customer service promise • BTEC Certificate in
Customer Service
Functional Skills are transferrable skills that are valued by
employers as they feel GCSE’s are not giving individuals the • Employment Rights &
necessary skills they require in the workplace. They provide a Responsibilities
base from which an individual can develop other employability
skills. Functional Skills are tools that enable people to: Costs:

• Apply their knowledge and understanding in everyday • Fully funded for all
life learners aged 16-18
• Engage competently and confidently with others
• Solve problems in both familiar and unfamiliar situations • Co-funding for 19+ with an
employer contribution
The Knowledge Based Certificate provides individuals with
the underpinning knowledge required to carry out their role
effectively. It contains information on:

• Understanding good customer service
• Delivering effective customer service

Knowledge is confirmed through completion of an on-line
assessment.

Employment Rights & Responsibilities workbook provides
individuals with information about their organisation such as:

• Contracts of employment
• Policies & Procedures
• Equality & Diversity
• Data Protection
• General Sources of Information & Advice

This qualification is also available at Level 3 (Advanced
Apprenticeship)


Business & Administration Apprenticeship
Level 2

Framework:
completed in order to achieve an Apprenticeship in Business &
Administration.
• 9 month programme
The NVQ is designed for people who are able to carry out
administrative functions as part of their daily role. It includes: • NVQ Level 2 in Business
& Administration
• Communicating in a business environment
• Functional Skills in Maths,
• Solving business problems
English & IT
• Delivering, monitoring & evaluating customer service to
external and internal customers
• PLTS
• Providing reception services
• Producing documents in a business environment
• BTEC Certificate in
Business Administration
Functional Skills are transferrable skills which are valued by
employers and which give individuals the necessary skills
• Employment Rights &
required in the workplace. They provide a base from which an
Responsibilities
individual can develop other employability skills. Functional
Skills are tools that enable people to:
Costs:
• Apply their knowledge and understanding in everyday
• Fully funded for all
life
learners aged 16-18
• Solve problems in both familiar and unfamiliar
• Co-funding for 19+ with an
situations
The Knowledge Based Certificate provides individuals with
the underpinning knowledge required to carry out their role
effectively. It contains information on:

• Understanding the business environment
• Working in a business environment

assessment.


• Data Protection

Apprenticeship)


Improving Operational Performance
(PMO – Performing Manufacturing Operations)
Apprenticeship Level 2
This is a 9 month programme and all elements must be completed
in order to achieve an Apprenticeship in Improving Operational
Performance.
Framework:
The NVQ is designed for people who are working in a
manufacturing environment and this can apply to a variety of • 9 month programme
disciplines. It includes:
• NVQ Level 2 in Performing
• Health, safety & security in the workplace Manufacturing Operations
• Transferring materials
• Preparing for manufacturing operations • Functional Skills in Maths
• Complying with statutory regulations and organisational & English
safety requirements
• Analysing the results of inspection and confirming quality • PLTS
of production
• Award in Industrial
Functional Skills are transferrable skills which are valued by Environmental Awareness
required in the workplace. They provide a base from which an • Employment Rights &
individual can develop other employability skills. Functional Skills Responsibilities
are tools that enable people to:
Costs:
• Apply their knowledge and understanding in everyday life
• Engage competently and confidently with others • Fully funded for all
• Solve problems in both familiar and unfamiliar situations learners aged 16-18

The Knowledge Based Certificate provides individuals with the • Co-funding for 19+ with an
underpinning knowledge required to carry out their role effectively. employer contribution
It contains information on:

• Understanding Health & Safety in an industrial
environment
• Understanding working relationships in an industrial
environment

assessment.


• Data Protection

This qualification is not available at Level 3.


IT User
(ITQ – Information Technology Qualification)

Framework:
in order to achieve an IT User Apprenticeship.

The NVQ is designed for people who are working in an IT role and • 9 month programme
this can apply to a variety of disciplines. It includes:
• NVQ Level 2 in
• IT troubleshooting Information Technology
Qualification
• IT maintenance
• Specialist and bespoke software
• Functional Skills in Maths,
• Using IT to exchange information
English & IT
• Email
• Spreadsheets
• PLTS
Responsibilities
individual can develop other employability skills. Functional Skills
Costs:
learners aged 16-18
• Solve problems in both familiar and unfamiliar situations

• Data Protection

Apprenticeship)


Warehousing & Storage
in order to achieve an Apprenticeship in Warehousing & Storage. Framework:

The NVQ is designed for people who are working in a warehouse • 9 month programme
environment and this can apply to a variety of disciplines. It
includes: • NVQ Level 2 Certificate in
• Health, safety and security in the workplace
• Storage • Functional Skills in Maths
• Processing orders & English
• Receiving deliveries
• Assembling orders for dispatch • PLTS
• Dispatching orders
• Working effectively within the organisation • Employment Rights &
Responsibilities
employers and which give individuals the necessary skills Costs:
individual can develop other employability skills. Functional Skills • Fully funded for all
are tools that enable people to: learners aged 16-18

• Apply their knowledge and understanding in everyday life • Co-funding for 19+ with an
• Engage competently and confidently with others employer contribution


• Data Protection



Improving Operational Performance
(BIT – Business Improvement Techniques)
completed in order to achieve an Apprenticeship in Improving
Operational Performance.

The NVQ is designed for people who are working in a
manufacturing environment and this can apply to a variety of
disciplines. It includes: Framework:

• Health, safety and security in the workplace • 12 month programme
• 5S & workplace organisation
• NVQ Level 2 in Business
• Visual management & team working
Improvement Techniques
• Kaizen
• Problem solving
• Functional Skills in Maths
• Data collection & analysis
& English
• 3 improvement projects
• PLTS
• Level 2 Certificate in
Business Improvement
Techniques
Responsibilities
• Solve problems in both familiar and unfamiliar situations Costs:
The Knowledge Based Certificate provides individuals with the • Fully funded for all
underpinning knowledge required to carry out their role effectively.
learners aged 16-18
• Principles of Continuous Improvement
• Applying the improvement process to standard operating
procedures

assessment.


• Data Protection


Management
Apprenticeship Programmes
(Level 2 NVQ Certificate in Team Leading and Level 3 NVQ Certificate in Management)

This is a 9 month programme at Level 2 and a 12 month
programme at Level 3 and all elements must be completed in Frameworks:
order to achieve the relevant management framework.
• 9 / 12 month programme
The NVQ is designed for people who are working in a Team
Leader role or working towards one and this can apply to a variety • NVQ Level 2 in Team
of disciplines. It includes: Leading or

• Recognising occupational competence in Team Leading • NVQ Level 3 in
• Proving competency in their job role by applying Management
knowledge, understanding & skills
• Managing personal development • Functional Skills in Maths,
• Developing working relationships with colleagues English & IT
• Communicating information & knowledge
• Developing a team • PLTS
• Planning, allocating & monitoring the work of a team
• BTEC Level 2 Certificate
Functional Skills are transferrable skills which are valued by in Team Leading or
required in the workplace. They provide a base from which an • BTEC Level 3 Certificate
individual can develop other employability skills. Functional Skills in Management
• Apply their knowledge and understanding in everyday life Responsibilities
• Solve problems in both familiar and unfamiliar situations Costs:

The Knowledge Based Certificate provides individuals with the • Fully funded for all
underpinning knowledge required to carry out their role effectively. learners aged 16-18
• Key Principles of Team Leading employer contribution
• Gaining results from your Team
• Principles of decision making

assessment.

Employment Right & Responsibilities workbook provides

• Data Protection


Proficiency in Food & Drink
(Food Manufacturing Excellence)

This is a 9-12 month programme at Level 2 and all elements must
Frameworks:
be completed in order to achieve the Proficiency in Food & Drink
(Food Manufacturing Excellence) framework.
• 9-12 month programme
The NVQ is designed for people who are working in a food
manufacturing environment and this can apply to a variety of • Level 2 Award Proficiency
disciplines. It includes: in Food Manufacturing
Excellence
• Health, safety and security in the workplace
• Functional Skills in Maths
• Working with others
& English
• Lean tools and techniques
• Food Manufacturing Excellence Knowledge
• PLTS
Responsibilities
Costs:
learners aged 16-18
Employment Right & Responsibilities workbook provides

• Data Protection

This qualification is available at Level 3 (Advanced
Apprenticeship)


APPRENTICESHIP
CASE STUDIES


Audrey Howells, Client Services Manager
Business Impact UK Ltd

Audrey recently employed Business & Administration Apprentice
Alison Giblin who is currently working towards her Level 2.
Audrey wanted to share her experience so far.

Why did you go down the Apprentice route?
BIUK recognise the value of the Apprenticeship programme and
the skills a young person can bring to an organisation. We
wanted to invest in an Apprentice to give a young person an
opportunity.

What’s good about having an Apprentice? Audrey said:
Having an Apprentice in the business means that the Apprentice
can learn from the very beginning how the business works and
can help the growth and development of the business. “Although it is early days in
Alison`s Apprenticeship she
An Apprentice in the business gives fresh ideas and can help is already a valued member
fellow colleagues to look at their work in a different light. It is of the Admin Team. Alison
never too late to learn!
will be given full support
Have you faced any challenges since your Apprentice and training to develop this
Alison started? role for her future.”
Alison has only been working through her Apprenticeship for a
short time. However, she has given input and food for thought!
Sometimes it may be necessary to point out pitfalls if a task is
taken on without the correct planning. This is all part of the
learning curve and I know Alison will successfully complete her
Apprenticeship in Business & Administration very soon

Would you recommend taking on an Apprentice to other
companies?
Yes definitely, the experience so far has been worthwhile and
each department at Head Office has benefited from having
Alison to support them. They have all really enjoyed tutoring and
mentoring her and she has enjoyed supporting them. As the
business grows we are looking forward to her ideas and
contribution.


Alison Giblin, Business & Administration Apprentice
Alison Giblin is our Business & Administration Apprentice here at
Head Office and she has been working through her
Apprenticeship since March 2011. She has taken time out of her
busy working day to answer some questions about her
Apprenticeship.

Why did you choose an Apprenticeship?
I chose an apprenticeship as I thought it would be a beneficial
way for me to gain valuable work experience as well as to be
able to complete and achieve recognised qualifications in the
subject of my choice.

Why did you choose that particular Apprenticeship? Alison said:
This particular apprenticeship appealed to me mainly as I
already had a growing interest in Business & Administration and “During my time at
I knew it was a subject that would be useful to me throughout my
future career. Also having the opportunity to work within a
Business Impact I have
training organisation seemed to be an added benefit as it would learned a lot, worked a lot
allow me to have an advantage with completing my qualification and I know it’s an
and have the satisfaction of seeing how the organisation works. experience I won’t forget.”
How have you found the journey so far?
Since I have started I have enjoyed learning new skills and
realising my ability. I think it is a more advantageous and diverse
approach to education and it was the right choice for me.

What’s good about the Apprenticeship?
In my opinion, the best aspect of the apprenticeship is the
flexibility to be able to complete it at my own pace as it allows
me to not only learn more but to have time to take full advantage
of working life.

What is a typical day for you and what are your
responsibilities?
On a regular day my duties and responsibilities can vary hugely,
I am involved in work from all departments, for example; on
occasion I will be given research or data collection projects to
complete; on others, I am given enrolments for apprenticeships
and/or NVQ’s to input onto our database for the Admin Team. I
have also spent time covering on reception, dealing with the
phone, post, travel and accommodation, purchase orders and
stock control etc. I would say my main responsibility is to be
available for whatever I’m needed for.

Would you recommend BIUK to your friends if they were
looking for an Apprenticeship?
Yes, it is a nice environment and it is interesting to see how the
company works, the structure and its production.


Sam Plant, Warehousing & Storage Apprentice
Cleaner Air Solutions

Sam Plant a Warehousing & Storage Apprentice with Cleaner Air
Solutions UK has recently completed his Apprenticeship and has
been offered a permanent position. Well done Sam. He has
taken time out of his busy working day to answer some
questions about his Apprenticeship.

Why did you choose an Apprenticeship?
I chose an Apprenticeship because I thought it would be the best
way for me to get straight into work which is what I have wanted
to do since leaving school.
Sam said:
Why did you choose that particular Apprenticeship?
I chose the NVQ Level 2 in Warehousing & Storage because “I am happy at getting my
when I was looking for jobs on the internet I was amazed at how NVQ Level 2 in
many there were to do with warehousing, forklift truck driving,
warehousing supervisor and warehousing manager so I thought
there would be plenty opportunities for me after I completed the and securing a full time role
qualification. It was also the fact that the course only lasts 9 within a growing company
months where as some others last 1-3 years so it got me my full such as Cleaner Air
time position quicker than other Apprenticeships. Solutions.”
How have you found the journey so far?
I have enjoyed learning new skills, working in a team
environment, getting my qualification and getting the permanent
role. I am also very pleased to be getting my fork lift truck
licenses for three different trucks and becoming an MCS
accredited solar voltaic installer.

What’s good about the Apprenticeship?
I think the most important aspect of the apprenticeship is the
length of this programme because it doesn’t feel like you have to
work for ages as an Apprentice like some of the other courses.

What is a typical day for you and what are your
responsibilities?
A typical day in the warehouse for me is; picking solar mounting
kits which include inverters, fixings, panels and mounting rail,
housekeeping, forklift truck driving (lifting stock down from racks,
loading & unloading stock from wagons, unloading containers
and loading installation teams vans with pallets of solar panels),
wrapping solar mounting kits onto pallets, replenishing picking
cells with stock and loading courier wagons with rails and kit at
the end of the day when everything is picked and ready for
dispatch.

Would you recommend BIUK to your friends if they were
looking for an Apprenticeship?
Yes, I think BIUK helped me greatly to get my qualification and a
permanent full time role in the organisation.


Ian Waugh, Warehouse Manager
Cleaner Air Solutions
Ian recently employed Warehousing & Storage Apprentice Sam
Plant who has completed his Level 2 and is now a permanent
member of his team. Following the success of the
Apprenticeship programme Ian was happy to share his
experience.

How was your experience with BIUK from the initial meeting
through to your Apprentice starting?
BIUK were very helpful and thorough in answering all the
questions I raised. All the information they provided was very
informative.
Ian said:
How have you found the support from BIUK?
BIUK have worked closely in partnership with me to ensure “Sam has already shown
Sam’s apprenticeship was delivered in the correct way. The signs of being a future
partnership working together ensured the impact to the
Supervisor within CAS. He
warehouse operation workload was kept to a minimum.
only needs to continue his
Why did you go down the Apprentice route? hard work and aptitude to
I always wanted to employ an Apprentice, even at my previous fulfil his potential. Sam will
employer but unfortunately Warehousing & Logistics was never be given every training
a priority. I was very pleased that BIUK & CAS were already
opportunity to continue to
working together. Apprenticeships are an excellent opportunity
of recruiting personnel who will grow and develop with the develop and grow with
business. CAS. If there are any
external training
What’s good about having an Apprentice? requirements BIUK will be
Apprenticeships provide sustainable performance and can help
our preferred training
you gain competitive advantage in the workplace.
provider.”
Have you faced any challenges since your Apprentice Sam
started?
Nothing negative but something I would term “the exuberance of
youth,” sometimes Sam would carry out a task without planning
it or rushing it to get it done quickly. We just had to explain the
importance of trying to do tasks “right first time” for the benefit of
him, the business and our customers.

Would you recommend taking on an Apprentice to other
companies?
Yes definitely. Tutoring, mentoring and finally employing Sam
has been a positive experience on a personal and professional
level. I would gladly provide a recommendation to any company.

Would you recommend BIUK to other companies?
Yes definitely. I have worked with a number of providers over
the years and BIUK are by far No 1 in terms of a quality
performance delivered on time with excellent customer service
and support. Again, I would gladly provide a recommendation to
any company.


Lean Workshops available:

• Introduction to Lean

Academy • 5S & Workplace Organisation

•
Workshops •
Kaizen & Continuous
Improvement

Standard Operating Procedures

At Business Impact our objectives are very simple – we • Problem Solving
work with our clients to help them:
• Team Working
• improve production
• reduce waste • Total Productive / Preventative
• introduce efficiencies Maintenance

with the ultimate aim of increasing profit – a positive • Flow Process
Business Impact!
• Value Stream Mapping
Our experienced Lean Academy practitioners will lead you
every step of the way on your Lean journey. • Introduction to Six Sigma Yellow
Belt
Firstly an in depth diagnostic of your business and its
processes will highlight where changes and improvements • SMED (Single Minute Exchange
can be made. of Die)
Then, in partnership, we will decide what training is right for
• 8D (Eight Disciplines Problem
your workforce based on your business needs.
Solving)
But that’s not where our input ends. We support you on
• FMEA (Failure Mode Effects
your Lean journey and provide refresher training and
Analysis)
updates whenever required.

Our expertise and experience mean we always have the • OEE (Overall Equipment
right course or workshop for you and each delivery is Effectiveness)
specific to your requirements meaning real and lasting
results are achieved. • SPC (Statistical Process
Control)
We are ready to help you improve.


Introduction to Lean

1 Day Programme

Course Outline:
Key Outcomes:
This one-day session is designed to provide an
understanding of the principles of Lean Manufacturing Upon successful completion of this
and how these principles can be applied within the module the learner will be able to:
workplace. The session introduces the fundamental
concepts and philosophy of lean methodology and • Describe the principles of
allows participants to apply these in a simple Lean Manufacturing and
“production line” practical activity. the benefits of applying
lean concepts across a
The Lean concept is basically all about getting the business
right things, to the right place, at the right time, in the
right quantity while minimising waste and being open • Explain the importance of
to change – and it applies to the whole of the standardisation and
organisation from order entry to accounts received. It Standard Operating
demands effective leadership, commitment and Procedures
engagement of the workforce to create a flexible
responsive organisation. • List the stages in the
application of a 5S
programme
Course Content:
• Define the terms value-
• Lean Manufacturing – objectives, benefits, add and non value-add in
elements a Lean Manufacturing
• Batch Manufacturing versus Lean environment
• Value-Add and Non Value-Add
• The Toyota Productions System and Lean
• The Eight Wastes (Muda)
• Standard Operations
• Line Balancing and Pull Systems
• Kaizen and the PDCA Cycle
• The Lean Organisation and Flexibility

Who is it for?

This course is primarily for Management Teams
responsible for implementing Lean.

The programme is designed to be participative with a course pack containing pre and post course
assessments, activity sheets and a copy of the presentation slides.


5S & Workplace Organisation

5S is a basic, fundamental, systematic approach for
productivity, quality and safety improvement in all types of
business. Benefits:

The 5S’s are: • Tangible improvements
within your workplace
Sort: the first step in making things clean and
organised • Improved employee skill
levels
Set: in order – organise, identify and arrange
everything in a work area • Increased product and
process quality
Shine: regular cleaning and maintenance
• Immediate results
Standardise: make it easy to maintain
• Improved Health & Safety
Sustain: maintaining what has been accomplished
• Decreased down time
Who is it for?

• Management involved in leading 5S
implementation
• Employees involved in everyday operations that
could apply 5S

Workshop consists of:

Unlike most other 5S programmes this 1 day workshop is
made up of 20% theory and 80% application so actual
improvements are made to your workplace.

The theory covered includes:

• Origins of 5S
• Elements of 5S
• Red Tagging
• 5S Audit Sheets
• Sustain the Effort

A Business Impact Lean Academy Consultant will work
with you to identify areas for improvement within your
organisation to ensure that you receive the best possible
benefits from the workshop.


Kaizen & Continuous Improvement

Kaizen is a system of continuous improvement in quality,
technology, processes, productivity, company culture, safety
and leadership. Benefits:

The word Kaizen means “continuous improvement.” It comes • Reduced waste
from the Japanese words “Kai” which means “change” or “to
correct” and “Zen” which means “good.” • Improved staff skill levels

Kaizen is a system that involves every employee – including • Potential Cost savings
senior management. Everyone is encouraged to come up
with small improvement suggestions on a regular basis. This • Immediate results
is not a once a month or once a year activity, it is continuous.
• Helps create a culture of
continuous improvement
Who is it for?

• Management involved in leading 5S implementation
• Employees involved in everyday operations that
could apply 5S


Unlike most other Kaizen programmes this 1 Day workshop
is made up of 20% theory and 80% application so actual
improvements are made to your workplace.


• Kaizen definition and teamwork
• The PDCA (Plan, Do, Check, Act) Cycle
• Check sheets and Pareto analysis
• The Seven Wastes
• Identifying waste in a process
• Reducing waste in a process

A Business Impact Lean Academy Consultant will work with
you to identify areas for improvement within your organisation
to ensure that you receive the best possible benefits from the
workshop.


Standard Operating Procedures

A standard operating procedure is a company-wide formalised
structure to handle specific operational activities. They are an
essential supporting element in the creation of good planning Benefits:
and control within a company.
• All members of your
They standardise the approach of individuals to specific workforce will be trained to
procedures, improving the quality and speed of decision work in the same way
making in key areas.
• Standardisation across the
Also they provide a valuable structure for inter-company business and sharing of
discussion and development; with a key role in creating a best practice
knowledge management base within the organisation,
particularly important in cost cutting, competitive analysis and • You will be able to manage
exit planning. the workforce more
effectively with greater
Who is it for? control

This workshop is for Supervisors, Team Leaders or • Audit documentation –
Management interested in writing their own standard training, risk & best practice
operating procedures.


Unlike most other SOP programmes this 1 Day workshop
is made up of 20% theory and 80% application.
Participants will write an SOP that can be used in the
workplace.


• Background to Standard Operating Procedures

• Elements of Standard Operating Procedures

• Practical Application
- Preparing for SOP
- Carrying out SOP

• Sustaining Standard Operating Procedures



Problem Solving

Problem solving is a key skill and it’s one that can make a
huge difference to your team. At work, problems are usually
at the centre of what happens every day. You are either Benefits:
solving a problem, supporting those who are solving
problems, or discovering new problems to solve. • Structured approach to
problem solving
There are four basic steps to solving a problem:
• Selection of appropriate
A. Defining the problem problem solving methods
for specific problems
B. Generating alternatives
• A team based problem
C. Evaluating and selecting alternatives solving approach
D. Implementing solutions

Who is it for?

This workshop is suitable for Managers leading problem
solving activities and operators applying problems solving
techniques.


Unlike most other Problem Solving programmes this
workshop is made up of theory and practical activities.
Participants will learn not only the theory but how to apply the
problem solving tools and techniques in real situations. The
workshop includes:

• Understanding problem solving tools and techniques

• Creating a Fishbone diagram

• Creating a Process Flow Chart

• Creating a 5Y Analysis

• Creating a Pareto Chart

workshop.


Team Working

Team Working is defined as a work practice based on the use
of teams, or groups of people, who have shared objectives at
work and who co-operate to achieve those objectives in a way Benefits:
that allows each individual to make a distinctive contribution.
• Common approach to
working as a Team
Who is it for?
• Recognising the strengths
This workshop is suitable for existing work teams seeking of individual team members
to optimise performance and Managers leading their
teams and / or operators applying team working • Practise TEAM – Together
techniques. Everyone Achieves More


Unlike most other Team Working programmes this
workshop is made up of theory and practical activities.
Participants will learn not only the theory but how to apply
Team Working techniques.

The workshop includes:

• Background / history of Team Working

• Elements of Team Working

• Practical Application of Team Working

• Sustaining Team Working



Total Productive / Preventative Maintenance

TPM is a maintenance programme which involves a defined
concept for maintaining plant equipment. The goal of TPM is Benefits:
to markedly increase production while at the same time
increasing employee morale and job satisfaction.
• Focus on equipment &
people improvements as an
TPM brings maintenance into focus as a necessary and vitally
element in the Continuous
important part of your business. It is no longer regarded as a
Improvement journey
non-profit activity. Downtime for maintenance is scheduled as
part of the manufacturing day and in some cases as an
• Enable equipment to
integral part of the manufacturing process. The goal is to hold
perform better & people to
emergency and unscheduled maintenance to a minimum.
develop as individuals and
within a team

Who is it for? • Recognise the value add of
maintenance within a TPM
Employees within Manufacturing Operations – Managers, approach
Team Leaders, Engineers, Technicians & Operating Staff
as they all have an important role to play in ensuring
equipment is maintained to reduce unplanned downtime
and defects.


Unlike most other TPM programmes this workshop is
made up of theory and practical activities. Participants will
learn not only the theory but how to develop a “One Point
Lesson” relevant to your equipment..

The workshop includes

• Presentation & discussion of the theory behind
TPM

• Understanding hidden losses & the 7 Steps to
Autonomous Maintenance

• Calculation of Overall Equipment Effectiveness
(OEE)

• Developing a TPM “One Point Lesson” relevant to
your manufacturing equipment



Flow Process

Business processes contain high value adding activity, low
value adding activity and waste. Benefits:
The act of mapping a process out in a flow chart format helps
• Break down complex
to clarify the understanding of a process and helps you think
processes into simple visual
about where the process can be improved.
format

Who is it for? • Increased staff
understanding of business
This workshop is for cross functional teams that work on processes
shared business processes or Managers looking for top
down process improvement. • Reduce waste through
streamlined and simplified
processes
• Provides a simple method
Unlike most other workshops this programme includes not of tracking work flow
only theory but practical application using actual business
processes.


• Creating a flow process chart

• Identification of value added / non value added
activity

• Waste identification within a process

• Causes of poor process flow

• Waste elimination

• Action planning



Value Stream Mapping (VSM)

Value Stream Mapping (VSM), sometimes referred to as the
“Learning to See” Map or cartoon, has emerged as a very Benefits:
popular and clear way to illustrate the current state and
desired future state of a process. • Walk through and see the
whole process
The method maps all the physical and information flows
necessary for a process and depicts the value-adding
• Map both current state and
activities necessary to produce what is required in the
future state
sequence in which they happen.
• Targeting Kaizen activity
The value stream map differs from the process map in that it
where it will benefit
shows both the physical and information flows on one
diagram, thus enabling you to see what the situation is and
why this is the case. • Identifying the lead time
against the process cycle
time
Who is it for? • Creating an action plan for
achieving the future state
• Businesses who want to start on the lean journey.
• Managers who want to structure the improvement • Identify training needs of
process. the business for continuous
• VSM is applicable to both manufacturing and improvement
process.


Mapping a familiar product from dock to dock. Normally a
2-Day activity, mapping a process from your business
whilst identifying improvement opportunities and a future
state map.



SMED (Single Minute Exchange of Die)

SMED is a lean methodology that reduces downtime due to
machine setups and changeovers.
Benefits:
It is a phrase coined by Shigeo Shingo at Toyota Motors in the
1960’s and has come to be used as a synonym for fast • Shorter set-up operations
changeover.
• Shorter production runs =
SMED is an excellent system and should be a significant part smaller batches
of any changeover reduction programme.
• More flexible production =
shorter lead times
Who is it for? • Customer satisfaction = more
responsive
This workshop is for Engineers and operational teams
identifying actual / potential bottle necks / concerns and • Competitive advantage.
Managers needing to scope the application of SMED.


The workshop will include theory and practical application
and learners will work on an existing process bottleneck /
concern area.


• Background to SMED

• Elements of SMED

• Practical Application of SMED

• Sustaining SMED



8D (Eight Disciplines Problem Solving)

Overview

8D is a problem solving tool widely used in the automotive and
aircraft sector. It can be used by any company / team to deal
with shop floor or customer issues (Voice of the Customer) / Benefits:
problems. It is a structured and methodical way of getting to the
root cause of issues. • Structured approach for
resolving issues
8D is a methodical tool for solving problems that are recurrent
and / or critical, for which the root cause is not known or evident. • Cross functional teams

• Root Cause Analysis
Who is it for?
• Protect the customer
Managers, Team Leaders, Engineers, Technicians and
Operating Staff – shop floor / office based as they all have an
• Voice of the customer
important role to play in ensuring “Right First Time” to reduce
unplanned downtime and defects that meet the customer
requirements.


using actual problems.


• The History & Development of 8D

• How to develop & use the tool in your business

• Practical application of Brainstorming

• Fishbone Diagram

• 5 Why’s

workshop.


FMEA (Failure Mode and Effects Analysis)

Failure Modes and Effect Analysis is methodology for
analyzing potential reliability problems early in the
development cycle where it is easier to take actions to Benefits:
overcome these issues, thereby enhancing reliability through
design.
• Improved quality
FMEA is used to identify potential failure modes, determine
• Improved customer
their effect on the operation of the product and identify actions
satisfaction
to mitigate the failures.
• Reduced down time

Who is it for? • Creates emphasis on
problem prevention
This workshop is for Engineers / Technical Specialists and
Managers who would like an appreciation / understanding • Reduced waste
of FMEA.
• Improved staff skill levels


Unlike most other FMEA programmes this 1 day workshop
is made up of 20% theory and 80% application so actual
analysis is carried out of your workplace.


• The concept of FMEA and risk
• Design of FMEA and process FMEA
• Calculating RPN (Risk Priority Number) –
Severity, Occurrence, Detection
• The FMEA Sheet
• Creating an action plan using FMEA



OEE (Overall Equipment Effectiveness)

The application of Overall Equipment Effectiveness (OEE) is
different for everyone. OEE truly reduces complex production
problems into simple, intuitive presentation of information. Benefits:

Successful OEE measurement means you are able to identify • Improved quality
problems quickly and efficiently.
• Reduced downtime

• Improved efficiency and
Who is it for? performance

This workshop is for Engineers / Technical Specialists and • Improved staff skill levels
Managers who would like an appreciation / understanding and communication
of OEE.


of OEE measurement.


• The data you need

• Where to find it

• How to calculate OEE

• How to turn OEE into effective improvement
activities



SPC (Statistical Process Control)

SPC is a measurement tool for the variation, range and
reliability of your manufacturing processes. The aim is to use Benefits:
statistical data control charts and graphical presentation to
sustain process control. SPC focuses on detection and
• Reduced variation in
prevention of quality problems.
process & product

• Improved quality /
Who is it for? productivity

• Reduced downtime
This workshop is for Engineers / Technical Specialists and
Managers who would like an appreciation / understanding • Efficient problem detection
of SPC. and prevention


The workshop will cover theory and application using
actual data.


• Measuring mode, median, mean & range standard
deviation & variance in data

• Calculating process capability (Cp + Cpk)

• Defining upper control limits (UCL) & lower control
limits (LCL)

• Creating control charts – creating X-Bar and R
charts

• Using SPC as a problem solving tool



Introduction to Six Sigma Yellow Belt

There are a number of Levels of Six Sigma training that can
be attained by those who need it. Yellow Belt requires that Benefits:
people are aware of the concepts of Six Sigma and the Lean
principles when they are working on a Lean Project. It will • Be aware of the principles,
give them the skills required to show that they are committed benefits and terminology of
to making the most of any projects. Yellow Belt is an Six Sigma
introduction to Six Sigma and the DMAIC (Define, Measure,
Analyse, Improve, Control) cycle, statistics and tools; it will
• Be aware of the five main
provide you with an underpinning knowledge of Six Sigma and
steps in a Six Sigma project
a basis for progression to “Green Belt” level.
• Know the meaning and
importance of variation and
Who is it for? process control

This workshop is for any office or shop floor personnel and
also can be developed for management who want to gain
more of an understanding / awareness of Six Sigma.


The workshop* will cover theory and application using
actual data.


• Brainstorming techniques, cause & effect, root
cause analysis

• FMEA, 5S basics & process mapping basics

• Understanding the importance of data and
graphing methods

• Gauge Repeatability / Reproductability activity


*This workshop is not a certified workshop; it is a
workshop to build awareness on the subject


Other Lean Academy Workshops:

• Six Sigma Green Belt

Leadership and Management Academy Workshops:
Endurance House
• Colmet Court
Management into Leadership
• Train Seventh Avenue
the Trainer
• Finance for Non-Financial Managers
Gateshead
• Effective Communication
NE11 0EF
• Change Management
• Working as a Team
Tel: 0800 977 8566
• Time Management
• Equality and Inclusion
Email: workshops@businessimpactuk.com
• Managing Conflict
Web: http://www.businessimpactuk.com
Health & Safety Academy Workshops:

• Control of Substances Hazardous to Health (CoSHH)
• Risk Assessment
• Accident Investigations
• Display Screen Equipment
• Manual Handling and PPE
• HASWA and Reponsibilities
• Health & Safety for Managers
• Fire Warden

Please note this is not an exhaustive list as we also build in bespoke content to
meet client needs. If there is a related workshop you are interested in that isn’t
on this list please ask.

All workshops are for up to 10 learners and are available as stand alone or a
part of a “mix and match” bespoke package to suit your individual company
needs.


Level 2 NVQ Diploma in Business Improvement
Techniques (BIT)

“Productivity”, “Lean Thinking”, “Continuous Improvement” and Benefits:
“Waste” – all these terms are synonymous with the Manufacturing and
Engineering Sector. • Proven productivity
improvement model
The reality is that manufacturing organisations have struggled for
decades in a highly competitive environment to reduce defects and • Phased and structured
waste whilst battling to create optimum flow by using Lean principles. approach
With more pressure on companies than ever before, these tools are
now being adopted on a wider scale. The Public and Service sectors • Accredited against a
are using them increasingly to help reduce costs, whilst ultimately national standard
achieving more value for their customers.
• Deliver improved
Programme: BIT explores the concept of continuous workforce capability
improvement and demonstrates how
eliminating waste, reducing variation and • Increases a “can do”
preventing defects can dramatically improve and “know how”
business performance. From the Japanese
5S method to the Kaizen approach, the • Sustainable through
programme covers the most up to date champions
management thinking. Delivered at your
workplace, the programme sees your • Quantified monetary
employees implementing improvement savings (ROI) are
projects on your shop floor. created as part of the
BIT programme and
Units: Units typically include; complying with agreed in advance
statutory regulations & organisational safety
requirements, contributing to effective team
working, applying workplace organisation
techniques, applying continuous improvement
(Kaizen) techniques, creating visual
management systems and applying problem
solving techniques.

Length: Typically up to 20 weeks (depending on
individual circumstances & company
requirements)

Target: Anyone involved in production / operations on
the shop floor

Enrolment Session: 2.5 hours (max 12 per group)

Other Sessions: Training sessions on the necessary tools &
techniques to be agreed plus 3 x improvement
projects (Quality, Cost & Delivery)

Funding: There may be funding available for this
programme. Please contact us directly to see
if any of your learners are eligible.


Techniques (BIT)

Following on from Level 2, this Business Improvement Techniques
Benefits:
qualification at Level 3 is designed for employees that have an
important role to play within the business. The qualification enables
• Reduce costs, variation
those individuals to develop the skills they need to be able to act as
and waste
continuous improvement facilitators / lean champions within the
organisation and lead improvement projects.
• Improve business
performance
Programme: The training is followed by three facilitated
improvement projects where the learner • Maximise profits and
utilises the tools and techniques they have revenue
learned.
• Helps reduce workplace
accidents
Units: The qualification includes training in the
following areas; Leading Effective Teams, • Achieve results with
Applying Problem Solving Techniques and minimal disruption to
Creating & Maintaining Standard Operating operations
Procedures plus an additional unit from;
Flow Process Analysis, SMED (a waste • Improved staff morale
reduction tool to assist rapid changeover)
and TPM (Total Productive Maintenance) • Nationally recognised
Qualification

requirements)

Target: Managers, Team Leaders, Supervisors,
Lean Champions, Change Agents


techniques, 3 x improvement projects plus
on the job assessments with reviews.

programme. Please contact us directly to
see if any of your learners are eligible.


Techniques (BIT) – Lean Office

While many organisations have successfully applied the principles of
Lean Manufacturing to the factory floor, often companies overlook Benefits:
the benefits that streamlining administrative functions can deliver to
the bottom line and to customer service. • Drive waste out of
current processes

Programme: The qualification is designed to assist • Improve business
organisations in improving their business procedures
activities by applying the tools & techniques
of continuous improvement. Business • Reduce customer
Impact have adapted the BIT qualification complaints
and adjusted the focus to reflect the office
and administrative support functions. The • Reduce mistakes and
programme is designed to ensure that all paperwork
activities add value and are sustainable
impacting on Quality, Cost and Delivery • Improve customer
performance that; eliminates the risk of a services
poor service reaching the customer, reduces
operational costs and improves profitability & • Improve order accuracy
competitiveness. & processing

• Improve response time
Units: The qualification includes training in the
following areas; workplace organisation, the • Improved staff morale,
identification and elimination of waste, attitude and
operational effectiveness, team work & performance
communication and improvement &
productivity. • Nationally recognised
Qualification

requirements)

Target: Any office based member of staff


techniques, 3 x improvement projects


This qualification is available at Level 3.


Level 2 NVQ Diploma in Performing
Manufacturing Operations (PMO)

Programme: This NVQ at Level 2 covers a range of
manufacturing processes which are common Benefits:
to a variety of industries and sectors. It is
suitable for operators engaged in a wide • Improved business
range of production / operational processes. performance to assist in
Confirmation of competence is assessed via winning contracts
a series of on the job observations each with
a review and is carried out during normal • Maximise profits and
working hours. revenues

• Helps reduce workplace
Units: The qualification includes training which accidents
could be in the following areas; workplace
organisation, the identification and • Improves employee
elimination of waste, operational morale and motivation
effectiveness, team work & communication
and improvement & productivity. Or can be • Highlights the skill of the
agreed by the company to meet internal workforce to existing and
requirements. potential customers

• Buy into the best
Length: Typically up to 20 weeks (depending on methods of working from
individual circumstances & company employees and maybe a
requirements) starting point for a
learning journey

Target: Any staff on the shop floor involved in • Nationally recognised
production & operations Qualification


techniques, 3 x on the job assessments &
review




Level 2 Certificate in Warehousing & Storage

Programme: It goes without saying that well organised
warehousing & storage benefits a company. Benefits:
It will improve productivity while creating a
safer working environment. One way of • Improved business
ensuring that is to have staff with the performance to assist in
requisite skill levels. You can ensure they winning contracts
do with a nationally recognised Warehousing
& Storage Qualification; which will help them • Maximise profits and
maximise their potential, improve their revenues
knowledge and make them more motivated
and productive. • Helps reduce workplace
accidents

Units: The qualification includes training which • Improves employee
could be in the following areas; workplace morale and motivation
organisation, the identification and
elimination of waste, operational • Highlights the skill of the
effectiveness, moving & receiving goods, workforce to existing and
placing goods in storage, maintaining H&S in potential customers
a logistics environment, process orders for
dispatch, team work & communication and • Buy into the best
improvement & productivity. Or can be methods of working from
agreed by the company to meet internal employees and maybe a
requirements. starting point for a
learning journey
Length: Typically up to 20 weeks (depending on • Nationally recognised
individual circumstances & company Qualification
requirements)

Target: Any staff that work in a Warehousing,
Storage or Logistics Environment


techniques, 3 x on the job assessments &
review




Level 2 NVQ Diploma in Business &
Administration

Programme: This Level 2 NVQ Diploma in Business &
Administration is designed for learners who Benefits:
need to develop or consolidate their skills.
• Improved time
management
Units: Units typically include; work in a business
environment, communicate in a business • Increased productivity
environment, solve business problems,
deliver, monitor & evaluate customer service • A reduction in
to internal & external customers, provide administrative errors
reception services and produce documents
in a business environment. • Improves employee
morale and motivation

Length: Typically up to 30 weeks (Depending on • Highlights the skill of the
individual circumstances & company workforce to existing and
requirements) potential customers

Target: Any individual that works in an administrative methods of working from
role e.g. Admin Assistant, Secretary, Payroll. employees and maybe a
starting point for a
learning journey
• Nationally recognised
qualification
techniques and on the job assessments with
reviews.


This qualification is also available at Level 3


Level 2 NVQ Certificate in Customer Service

Programme: This Level 2 NVQ Certificate in Customer Benefits:
Service is designed for learners who need to
develop or consolidate their skills. • Improved time
management

Units: Units typically include; giving customers a • Increased productivity
positive impression of the organisation,
promoting additional services or products to • A reduction in customer
customers, processing customer service complaints
information, going the “extra mile” in
customer service, providing good customer • Consistent delivery of
service within the rules and living up to the customer service
customer service promise. excellence within your
organisation
Length: Typically up to 30 weeks (Depending on • Customer queries are
individual circumstances & company dealt with quickly and
requirements) resolved effectively

• Improves employee
Target: Any individual that works in a customer morale and motivation
service environment e.g. Customer Service
Advisor, Contact Centre Operator, Bank /
• Highlights the skill of the
Building Society Customer Advisor.
workforce to existing and
potential customers
methods of working from
employees and maybe a
starting point for a
techniques and on the job assessments with
learning journey
reviews.
• Nationally recognised
programme. Please contact us directly to qualification

This qualification is also available at Level 3


Skills Portfolio 2011-12

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