1. Gajala Hussainsab Hullur
202, Firdos Apartment, New Colony. Ambernath. District - Thane. Maharashtra.
Personal Information:
 Date Of Birth : March 15, 1980
 Hobbies : Listening to Music, Travelling
 Gender : Female
 Marital Status : Divorced
 Language Known
 Contact Details
: English, Hindi and Marathi
: E – mail: gazala.mumbai@gmail.com
Phone : 91- 0251- 2687378
Mobile : 91 8898170071
Career Objective:
 To establish a position which utilizes my knowledge in order to achieve new heights of Customer satisfaction through
professional service and achieve organisational targets leading to increased revenue, profits along with contributing to
increase in brand value and overall market dominance.
Specialization & Field of Interest:
 Major Revenue Management.
Education:
 Mumbai University:
Bachelor in Arts (Specialise in Economics)
1999-2000
First Class
 C.H.M College- Ulhasnagar-
H.S.C. (Maharashtra State Board)
1997 - 1999
First Class
 M.M.M. High School- Ambernath.
S.S.C. (Maharashtra State Board)
1995 – 1996
First Class
Work Experience:
 STAAH – Veto Corp Software LLP
Designation : Customer Support - India
From/To : November 2013 till present
Duration : ---.

2. Job Profile:
-Provide a complete support to the hotels with regards to handling the Channel Manager, Booking Engine software.
-Provide excellent customer service to improve business performance.
-Provide them a thorough training in using the system.
-Complete support incase of any issues with the updation problems.
-Advising them how to increase the revenue and manage the inventory.
-Keeping the track of the visibility on all the online channels.
-Understand customer requirements so as to provide appropriate clarifications and solutions.
-Work within various teams to ensure outstanding customer service.
-Maintain broad knowledge of customer products and services.
-Deliver prompt and professional solutions for customer inquires via direct contact, phone, email, online chat etc.
-Maintain and update customer documentation as needed.
 Ramada Powai and The Residence Hotel & Convention Centre- K. Raheja Group.
Designation : Asst. Manager- Reservation.
From/To : April 2006 till March 2013
Duration : 6 Years
Job Profile:
Joined as Operator at Residence Hotel and then transferred to Reservation Department and worked as Reservation Assistant.
Was part of Ramada Powai Pre-opening team in 2008 and in 2009 promoted to Asst. Manager Reservation for Central
Reservation Department for both the hotels.
• Report to the General Manager and to oversee and direct all aspects of Reservation Operations.
• Maintaining rate contracts, rate codes and rate categories.
• Managing segment mix and Develop Sell Strategy to favour revenue optimization. Building relation with corporate
bookers, preparing reports to monitor productivity by Market segments.
• Making Revenue strategy, preparing statistics and analysing the data and implementing strategies.
• Solely manage all Online Travel Agents, contract and maintaining inventory during sold out situation.
• To develop and implement various online promotional programs.
• Handles all the RFPs through Lanyon for Ramada and offline through GDS for Residence.
• Monitor reservation process by developing KPIs, analyze the exceptions and implement solution.
• Coordinating with Sales with respect to corporate contracts and Residential Conference. Also providing the business
statistics to sales in order to develop and achieve budget target.
• To maximize revenues of hotel by driving the maximum contribution from all producing segments through the
various sources.
Completed the Wyndham Training Programme - Property Revenue Management and Lanyon held at
Ramada Plaza- Delhi.
Operational Duties and Responsibilities:

3. -Supervise Reservation staff to ensure optimum occupancy and average room rate to maximize revenue.
-Monitor Reservation personnel to ensure all calls are received with prompt attention and all details.
-Maintain coordination with all operating departments, such as Housekeeping, of all Front Office activities which involve them.
-Keep overtime hours to the minimum.
-Perform any other duties assigned from time to time
-Monitor and Promote Loyalty Program.
-Respond to any other changes in the department function as directed by the management.
 Royal Inn- Thane (Sachdeva Group)
Designation : Front Office Assistant.
From/To : 2003 to 2006.
Duration : 3 years.
• Handled the entire operation of Front office.
• Solely handled the check in, checkout, cashiering, booking, allocations of rooms.
• Handle all the rate contract of the companies.
Computer Proficiency:
 Knowledge of Windows.
 Knowledge of Microsoft Office.
 Knowledge of PMS. - HMS and IDS.