1. GAYETRI .S .CHAKRAVARTHY
Mobile No: 09820619772
Email id – makeupbyg3@gmail.com, c.grace8@yahoo.com
 An enthusiastic and successful retail service professional committed to a career in
beauty, brand building and development.
 Certified professional makeup artist.
 An excellent communicator with over 10 years of business experience in fashion
clothing and beauty and wellness service industry.
 Committed and talented team player who works well under pressure whilst meeting set
goals and targets.
PROFESSIONAL AND EDUCATIONAL DETAILS:
University of Mumbai – Bachelor of Arts (Psychology) - 1st class
Certified makeup artist – Marvie Ann Academy of makeup
Proficient in the use of MS Outlook, Word, Excel and Power Point
WORK EXPERIENCE:
MAC Cosmetics
Retail Manager since Oct 2014
 OPERATIONs:
 Responsible for day to day operations of the store.
 Ensuring the work area is well maintained with tester units in proper
schematic order.
 Maintain proper placement and condition of merchandise (Visual
merchandising) on counter, in stock room and maintained areas.
 Ensuring self and staff behavior at the store is professional at all times.
 Ensuring best customer services and resolving customer complaints
efficiently and without conflicts.
 Inform management of any maintenance/staff issues.
 Complete assigned products such as counting expiration dates, batch
codes on products, compiling information on transfers, PICS and RTVs.
 Keeping a track of the inventory on regular basis.
 Ensuring adherence to security and cashiering procedure by self and the
team.
 Preparation, analysis and review of sales and other reports.

2.  Maintain effective communication with all.
 Ensure administrative supplies are purchased at cost-effective rates.
 Review of expenses and PICS every fortnight.
 Analyze and strategize business plans for the store (Increase in services,
sales, retention etc.)
.
 TRAINING AND ARTIST DEVELOPMENT:
 Conducting artistry and customer service based workshops for the team every
month.
 Following up on quarterly action items with the team on weekly basis.
 Creating trend roster for the team to help them improve artistry by creating varied
looks.
 Setting quarterly PDPs for the artist and ensuring implementations.
 Conducting assessments. Planning the way ahead for them and setting SMART goals
for the next quarter.
 Providing regular and effective feedbacks for artist to develop their artistry and
operational skills.
 Conducting monthly one on one session with the artist to understand their
experiences, challenges, and areas of improvement, achievements and support
requirements.
 Monitoring progress and development of artists and giving appreciations as and
when due.
 Delegating responsibities to the team and ensuring implementation.
 Driving healthy competitions within the team for artist motivation leading to
business development.
ACHIEVEMENTS:
 Successfully handled the Andheri store with 4 new artists.
 Developed and trained the new artists on artistry and operational front.
 Andheri store showed a constant like door growth and also over achieved
targets.
 The Andheri team received recognition for face chart skills which was a
challenge for the team.
 Achieved all retail skill certifications within a year.
 Was appreciated by the MRO on the first order form in the month of Nov 2014.
 Achievements in the Andheri store leaded to a transfer at a focus door (Malad).

3.  Malad store achieved the highest sale ever in the month of Dec 2015.
 Have been appreciated by resident trainer on artistry skills for an action item
(mood based makeup) by email that was circulated to the entire region.
 Malad artists won the regional Halloween competition.
 2 of the Malad artists are a part of the special events team.
 One of the Malad artists is the only advanced skill certified artist in the entire
west region.
 Assisted MRO in merchandising and successfully opening the New MAC store in
Malad Inorbit.
 1 Malad artist promoted to ASM and 1 to Retail Manager.
JP Morgan Chase. May2009- February 2010
Senior Financial advisor
 Responsible for achieving individual daily/monthly targets with adherence to operating
principles set by the bank.
 Daily responsibilities include phone and online banking with credit card holders of JPMC
in the United States of America
 Account maintenance, customer service, new innovations and ideas for the card
holders to choose JPMC card as the best card are some of the core responsibilities.
 Achieved monthly sales targets every month with a 20% increase in July 2009 score
card.
 Awarded for ‘WOW’ customer service in April and September 2009 by the Senior
Operation Manager.
 Awarded on two occasions for outstanding schedule adherence and driving in healthy
competitions and events in the team.
HINDUSTAN UNILEVER LIMITED, MUMBAI, June 2007 - March 2009
Area Salon Executive (Western India), Lakme Beauty Salon, Beauty and Wellness
Services category
Responsible for day-to-day operation of 12 Lakme beauty salons across western
region. Achieved a 30% increase in average bill value for 12 retail stores in 2007 using
a combination of innovations, promotions, pricing & brand building initiatives.

4.  Managed launch of 2 new salons in Pune in the beauty and wellness service business-
right from location suggestion, service roll-out, recruitment of staff, inventory
management, working closely with beauty consultants to test marketing on sample of
urban women consumers, competitive pricing & planning specialized service advertising
campaigns and launch PR events.
 Well- performed regular salon audits keeping into consideration factors like quality of
products used,billing,standard operating procedures, technical training and grooming
of the staff and increase in bill value every month.
 Played an important role in ‘Cool Colors Hot Styles’ PR road shows & Mall Weekend
Activations across Mumbai to announce launch of new stores, increase footfalls &build
brand credibility in skin & hair services industry.
 Achieved 25% increase in average bill value in low performing salons of Bandra and
Nagpur in 2007 using a combination of competitive pricing, regular, training and brand
building initiatives.
 Ensured constant marketing support for existing & new retail stores by way of
development, printing & distribution of all focused communication material, standard
operating procedures for each service, press release, etc.
 Independently developed & managed local activations for 10 stores during Valentine
week & launch of latest innovation- Pure Defence Anti-Pollution Services by way of
direct marketing, focused print media plans & PR story pitches to various beauty
magazines.
 Lakme Fashion Week (LFW) winter 2007 & summer 2008- Responsible for ideation,
execution & supervision of smooth operations of Lakme Beauty Salon setup to various
expert hair & makeup services to clientele.
ESCADA (Brandhouse retails limited), Mumbai, March 2007- June 2007(Store closed)
Store Manager/Visual merchandiser
 Played an important role in management and execution of the big launch of a brand
new store of Escada( Germany) garments brand first time in India.
 Core responsibilities included customer service, providing high end services to clients,
stock inventory, staff management, account maintenance and selling high value fashion
clothing and accessories.
 Worked hand-in hand with the Vice- President of the brand for the launch PR event and
fashion show at the Taj Mahal hotel.
 Independently executed the mega spring summer sale 07’ at the outlet of ESCADA
(Colaba).The operation included stock inventory, visual merchandising, tell-calling,
direct mailers and hoardings.
 Was commended for my Customer Relationship skills in dealing with some very difficult
clients.

5. AMARA (Fashion store) January 2005-March 2007
Assnt.Sales Manager
 Joined as a fashion consultant with core responsibilities including customer service,
visual merchandising on weekly basis and achieving sales targets.
 Was promoted as Asst.Sales Manager in Dec 2005.
 Introduced 4 new upcoming designers to the store owner and displayed their fashion
line.
 Managed and executed 2 fashion shows in the store during the festive season with
high-end and well known designers Nakul Sen and Nisha Jamval.
 Planned and executed the launch of a new designer’s couture line during the wedding
season.
 Responsibilities also included staff management, preparing daily/monthly and quarterly
sales report and submitting the reports to the management along with a development
plan.
THE ACCESSORY by MeeraMahadeviaDecember2004 – January 2005
Production Manager
 In charge of the production house in terms of quality of bags, shoes and jewellery
designed by the designer.
 Execution of orders by international clients and also fashion boutiques across the
country.
 Regular follow up with karigars and clients regarding the order and its supply.
 Represented the designer on three occasions at the Wills lifestyle Lakme Fashion
Week(Delhi)
Baccrose (Chambor beauty brand) March 2004–December 2004
Sales Executive/Sales Trainer
 Job responsibility was to sell premium perfumes and cosmetics of the brand .
 Handle customer queries and service.

6.  Train the new staff by visiting various outlets (Further promoted to a sales trainer)
PERSONAL DETAILS
Date of Birth: 17th February 1988
Nationality: Indian
Marital Status: Married
Interests: Travelling, listening to music and socializing
Languages known: English and Hindi
References: Personal and Professional references will be made available on request