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GAYE S SOLO JR
Customer Service Representative Email: slue03@yahoo.com
Personal Statement
An enterprise support specialist with exceptional skills as a customer service
representative in banking industry and Information Technology sector. Graduated from
Goldey-Beacom College in 2009 with a bachelors in Business Administration
concentration in Finance Management.
Education
University Goldey-Beacom College
Course Finance Management
Degree
Bachelors of Business Administration Concentration Finance
Management
Date August 2004 - October 2009
Professional Experience
Position Customer Care Specialist
Employer Apex Systems Inc. Contract with CVS Health
Responsibilities
Respond and research requests from customers via
telephone and e-mail, Accurately complete and submit all
types of orders as well as record notes to customer
accounts to provide detailed account history, Provide
assistance with web site navigation and placing web orders,
Follow defined policies and procedures to provide a
consistent level of excellent customer service
Date September 2014 - October 2015
Position Program Assistant
Employer Abundant Life community Development Corporation
Responsibilities
Conduct direct and set up of all local area network
workstation in departmental offices, Update the contact
information and delete profiles that are redundant, Merge
family profiles with single profile that has that contact as
family members, Generate reports on family list profiles in
the database
Date March 2011 - January 2016
Position Customer Service Reprsentative
Employer Applied Card Systems
Responsibilities
Taking 50 calls days taking customers inquiries and
requesting payment on late accounts, Provide customer
service, Determine charges for services requested, Collect
deposits or payments

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Date February 2007 - December 2008
Position Computer Lab Assistant
Employer Goldey Beacom College
Responsibilities
Was present visible and available to students faculty and
staff that required technical assistance, Answered questions
from callers as well as students on campus with technical
issues, Monitored student activities while in the computer lab
for the purpose of maintaining a safe environment that is
conducive to learning, Performed routine and preventive
maintenance of computer lab and classroom equipment (e.g.
dusting cleaning virus scanning creating/clearing Internet
bookmarks defragmenting etc.) for the purpose of ensuring
the availability of equipment in safe operating conditions
Date October 2005 - January 2016
Certifications
Using GMAIL
Microsoft Word 2003
Touch Typing Training
Skills