1. RESUME
Gaurav Kumar
A-17, Behind of Hotel Rama
Morna, SEC-35, NOIDA, INDIA
Mobile: +91 9999884736
gauravramuk@rediffmail.com
Career Objective:
To seek an avenue of employment which harnesses my functional skill and expertise me.
In the process, I expect to upgrade my skills and further enhance my knowledge for both
organization and self, making personnel and business growth.
Current & Total work Experience: 10 Years, Dual master’s degree ccna ccnp ccsa itil
Dual masters degree from reputed institute with 10 years of extensive Global enterprise
level technical and management experience.
Working as a Senior Executive, Band-6, designation “ Lead Senior Network Engineer ”
In UK Based MNC Steria (May 2011 – Till Date).
Role : The primary focus is to lead, manage and work with infrastructure, Operation,
Security, project team to achieve effective operation & maintenance of global
Internal & external client's enterprise network, security, projects and telecom services
along with team management within ITIL framework.
Locations : Supporting Steria 25 locations, 16 countries for internal & external clients for
LAN, WAN, Security, Wireless, Telecom and Projects.
Team : L-1, L-2 and L-3 along with various vendors BT, Novidys, Orange, Airtel, Reliance,
Tata, Cable&Wireless, T-Systems, Tulip etc.
Devices : Palo Alto, Cisco, Checkpoint, Sonicwall, Silverpeak, F5, Swivel, ARUBA Wireless, Ironport.
Job Details & Responsibilities :
· To lead, manage and work closely for operations, internal external customers and outside
vendors to effectively plan, deploy and maintain production environment and projects.
· Working for network design, implementation, installation, administration, troubleshooting,
support, capacity planning, performance management, disaster recovery in a wide
range of devices and technologies related to network, telecom and security infrastructure.
· Following ITIL based ownership of Incident & Problem management. According to
business needs manage, prioritize network, security & telecom ticket queues for remediation
of issues. Prioritize tasks on the basis of Impact, Urgency, Priority.
· Ensure change management is properly deployed and followed for all tasks.
Monitoring, managing and reporting on standards of service and the associated SLA.
· Understand business requirements for customer base and be able to translate them into
technical requirement. Collaborate closely with colleagues and team in the wider field of
network, security & telecom Infrastructure to ensure effective cross working.
· Plan, conduct and manage various audits for network, security & telecom.
Maintain up-to-date documentation for infrastructure and production environment.

2. Academic Qualification:
1. Two years executive MBA in Telecom from Indian Institute of Telecom Management New
Delhi 2008-2010.
2. Masters of Science in Network Tech & Mgmt. from Amity University Noida
2004-2006. one of the unique two years regular professional course specially designed for the
blend of network, security, telecom technologies & its management in high end environment.
3. B.C.A. from M.J.P. Rohilkhand University Bareilly 2001-2004.
4. XII from C.B.S.E. Bareilly 2001.
5. X from C.B.S.E. Bareilly 1998.
Certifications and Trainings:
Trained for Palo Alto firewall, Sonicwall firewall, Silverpeak wan optimizer, Swivel, F5-APM & LTM
1. Preparing for CCDA and Project Management.
2. Cisco Certified Network Associate (CCNA-Cisco ID:- CSCO11044342)
3. Cisco Certified Network Professional (CCNP-Cisco ID:- CSCO11044342)
4. Certified Check Point Security Administration (CCSA-R70-ID:-CP0000060571)
5. Foundation Certificate in IT Service Management (ITIL® V3 Foundation ID:- SR5229927)
6. Certificate of Proficiency in Wireless LAN (e-SECURE).
7. Specialist Program in Hardware and Networking (ZCA) 12 Months.
8. Diploma in Computer S/W and Technology (ET & T) 6 Months.
Professional Skills:
 Network Planning, Design & Management based on CCDA
 Switches, Routers, Firewall, Network Monitoring tool, SSL-VPN, Telecom
 ITIL, Technical Management (NOC), National and International Projects.
 LAN/WAN Technologies, Network, Security and Wireless Communication,
 Knowledge Of Technologies:- Mobile & Fiber optic communication, ATM, Frame relay,
MPLS, Wi-Fi, WiMAX, Bluetooth, Vsat, Data Center networking
Ex-Company Work Details:
1- Worked as a Senior Executive “ Senior Network Telecom Engineer-L3 ”
In US Based MNC EXL Service Noida (October 2007 – May 2011).
Managing the Network infrastructure and 35 engineers for EXL in Noida (Six Center),
Gurgoan, NewYork, Sunnyvale, Romania, Manila for internal & external clients
(LAN, WAN and Security) Globally 18 Centers.
Switches: 2950, 3500 XL, 3750 POE, 6500 series, Metro Ethernet Switch, Clustering, Stacking,
Security hardening, IP Accounting, Port Monitoring, STP, Bpdu Guard, Backup, New switch
Installation, Vlan Creation, Domain Creation, Vlan access and change, Password Recover, Port
Channel, Terminal monitoring, Switch Cascading, Session monitoring.Distribution & Core Switch
knowledge, implementation with parts and config.(Access list,Failover, HSRP, Security hardening)
Basic knowledge of Nexus 2K, 5K, 7K series switches configuration and administration,
Routers: 1700, 2600, 3845, 7200 series All protocol Knowledge, implementation and
troubleshooting. Security hardening and Backup.
Firewall checkpoint: R-60, R-62, R-65, R-70 implementation and troubleshooting,
Monitoring, Code implementation, User creation, Licence upgrade, High availability,
Backup & restore, VPN, Knowledge of Provider -1, Dashboard, Tracker, and Monitor.
Firewall Nokia: IP 690, IP 390, IP 350, implementation and troubleshooting, Health Monitoring,
tracking, Backup and Restore, Configuration of rule, Dashboard, Cluster building, Route adding.
SSL VPN: WSA4000 basic administration
IPS/IDS: ISS Proventia IBM GX -5008 security management
Monitoring tool: Concord, Cisco Works, Solar winds, Wireshark, Observer.

3. Telecom: New link implementation, Mux upgrade, Telecom link Standardization & Coordination
with Global ISPs.
MPLS: Troubleshooting, sending request for advertising route, BW upgrade/downgrade,
HSRP state, error free link monitoring, following ISPs VSNL, Bharti, Verizon, AT&T, Reliance, BT
Management: Working in ITIL environment following Change Management Process,
Network audit, Coordination with ISP, Uptime Reports, QOS, Managing Team of L1& L2, Resolving
client escalations, New Project Implementation and Daily Network and Security Operation works.
Attending various meeting with internal /external client and service providers. ENOC handling.
Project Management: Gurgaon- Orion, Noida-British Gas , MetLife, Scottish power, Travelers
HIG, American Express, New site implementation, Upgradation and movement projects.
2- Worked as a “Network Engineer-L2” in Tulip IT Services Ltd Delhi
(April 2007 – October 2007).
Router: HUAWEI, Cisco 1700, 1800, 2500, 2600.
Switches: Cisco 2900, 2950
Wireless Modems: RADWIN, AIRSPAN, FIREPRO, Cisco AERONET.
VOIP: AudioCodes MP-108, Cisco IP Phone 7902.Beltek Voice Gateway
3- Worked as a FMS Engineer under the profile of “ System & Network Engineer ”
in CMS COMPUTERS Ltd. (April 2006 – March 2007).
Allotted site GE Capital International Services (GENPACT GURGAON).
Responsible for Installing, Configuring and Troubleshooting of network and security devices.
4- Worked as a “Technical Support Engineer” in “ZED CAREER ACADEMY” under
Aarkay InfoTech, Bareilly. (Aug 2003 – Aug 2004). For network and security devices.
Academics Projects :
1. “ Automatic Ticketing System ” for Funcity Amusement Park Bareilly.
2. “ Automation & Security in the network ” for NTPC Noida.
Implementing DHCP for automatic IP addressing. Firewall to use only usable websites.
Implementing Wi-Fi for wireless connectivity.
Communication, Interpersonal Skills & Awards :
 Learned Resource utilization, discipline and leadership qualities during Military
Training at Manesar conducted by the Amity University Noida.
 Learned “Business Communication” during M.Sc. Program by Professionals trainees.
 Awarded for “ Technology Star Performer Of The Quarter ” during service to EXL
By Global Head of Technology.
Activities :
Represented Bareilly in “JAWAHAR LAL NEHRU SCIENCE EXHIBITION” F.R.I
DEHRADOON for the working model of “Safety Systems in Road & Railway”.
Personal Details:
 Date of Birth 22 May, 1983.
 Marital Status Married and have a baby.
 Home Town Bareilly (U.P).
 Nationality Indian.
 Languages English, Hindi.
 Interests Making electronic working model, Friendship.
 Passport Having a valid Indian Passport F7049721