A Strategic Plan Summary for Sarah A Reed Children's Center laying out its strategies for ongoing and future development as we celebrate our 150th Anniversary in 2021.

1. 2445 West 34th Street ٠ Erie, PA 16506 ٠ (814) 838-1954 ٠ www.SarahReed.org
Founded in 1871 ٠ Erie, PA
Sarah A. Reed Children's Center A Strategic Plan Summary
2019-2024
Celebrating 150
Years!

2. Table of Contents
Letter from the President and CEO.............................................................................................................2
About the Agency.......................................................................................................................................3
Mission and Vision.....................................................................................................................................4
Core Competencies and Strengths..............................................................................................................5
Strategies.....................................................................................................................................................7
Growing Our Vision: 150th Anniversary Campus Expansion Project.......................................................8
Board of Directors......................................................................................................................................9
Executive Staff.........................................................................................................................................10
Miss Sarah Reed with a child
during the agency's early years.
"It is easy to estimate the value of the property and tell of the thoroughly
organized institution that has grown out of a venture of faith.
But who can estimate the good it has done or follow its far reaching
influences? Volumes would not tell the story of all the lives it has helped."
Sarah A. Reed - 1881
Hamilton Campus
Partial & Acute Partial Hospitalization Programs

3. Letter from the President and CEO
s advances in behavioral health treatment continue to evolve and change, Sarah Reed’s Vision to be a center of excellence
providing innovative evidence-based treatment and services through research, clinical practice and professional training is
more important than ever. It has always been our mission to improve the well-being of every person who seeks our services.
But, as populations and needs shift, technology advances and competition continues to emerge, we’re facing new challenges
every day.
To rise above these challenges, it’s imperative that we leverage our unique strengths. We must continue to build upon the
passion and dedication of our talented staff and the unmatched quality of the care that we provide. Additionally, we must
take full advantage of the potential power of our diversified services and respond to the changing needs of our clients and community.
In an effort to fully understand our core competencies and strengths as well as our weaknesses and threats, we once again engaged the services of Decision
Associates for their strategic planning expertise. Over the past six months, guided by our consultant, eight members of our senior staff reviewed and analyzed
data from our Board of Directors, staff, community members and stakeholders. The result of their work is our new strategic plan. That plan clearly outlines
seven goals and provides strategies for reaching each.
During the current planning process, the committee discovered that many people agree about the path our organization needs to take in order to improve our
services and to remain a leader in providing Behavioral Health Services.
Because so many people contributed to this effort, I am confident that we can achieve the ultimate goal of strategic planning: Aligning our resources with our
priorities so that we can continue to fulfill our mission, vision and values. Creating a written document, however, is only the first step in an ongoing process
that must be sustained with careful oversight and activity. Guided by seven strategies, the new strategic plan will serve as our roadmap for the future.
Finally, our Board and senior staff will now oversee the implementation of the plan. Key performance indicators will help track the progress over the coming
years and ongoing communication and engagement with the Board will ensure that strategic planning remains part of our culture.
I’m grateful to the many who contributed their time, energy and ideas to creating this plan! This is an exciting time for all of us here at Sarah Reed and I
firmly believe that we will continue to have success now and in the future. Clearly, our best years lie ahead and I’m grateful in advance for your continued
participation and feedback to make this organization a model for all who work here or seek treatment.
Sincerely,
James D. Mando
President and CEO
Sarah A. Reed Children’s Center
2
A
"This is an exciting time for all of us here at Sarah Reed, and I firmly
believe that we will continue to have success now and in the future."
James D. Mando

4. About Sarah A. Reed Children's Center
he Children’s Center was founded in 1871, in Erie, Pennsylvania, by a group of women interested in helping
orphaned and homeless children. Sarah Reed was an original member of this group who founded "The Association
for Improving the Conditions of the Poor, and a Home for the Friendless.” Miss Reed served as President for 45
years from 1889 to her death in 1934. Her contributions to the agency’s early development were so substantial
that in 1935 the Center was renamed in her honor. Over a period of thirty years the organization evolved.
In 1961 Sarah A. Reed Children's Center opened its main campus in Millcreek Township. By 1978, all children
referred to the Sarah Reed Residential Program required specialized mental health treatment, thus ushering in a
new era of services designed for children. In 1986, two independent nonprofit corporations emerged: Sarah A.
Reed Children's Center and the Sarah Reed Retirement Center.
Today, Sarah Reed is a multi-service agency focusing on prevention, early identification, care and treatment of children and families struggling with life
traumas. The Children’s Center serves a geographic area to include all counties in Pennsylvania and the Southern Tier of
New York State. The agency serves over 900 children and adolescents per day at our 5 program facilities, area school
districts and community-based services.
As it enters its 148th year as a leader in the field of behavioral health, Sarah Reed and its highly qualified staff has been
innovative, proactive, and focused on providing the most effective and efficient services to the Erie community and
beyond. We have expanded our reach to serve more kids across the Commonwealth of Pennsylvania as well as more
children, adolescents, families, and adults in our own community. Highlights include our new CSBBH program in
Union City, our new Psychological Assessment Clinic, and our new Ridgefield Campus for clinical and educational
services.
The future of our agency is bright. We are driven by our collective knowledge and wisdom, skills and talents, and
innovation and leadership to be laser-focused on the behavioral health and wellness of the individuals we serve now and
those we will serve in the future. We will positively impact our community by developing cutting edge, well-supported,
and holistic services that encapsulate the spirit of Sarah Reed as a beacon of hope and a pathway towards healing for all.
12-Bed Residential Unit for Children
Susan Hirt Hagen Hall
T
3
"When I first
arrived at Sarah
Reed I was angry
and hurting, but my
counselors helped me
forge a new path
and made me a
better person.
They really changed
my life."
Cory, age 16
Former client in the Residential
Treatment Program

5. Agency Mission and Vision
The Mission of Sarah A. Reed Children's Center is to enhance the well-being of children, adults and families, helping them realize their potential and
experience success.
Vision
Mission
Sarah A. Reed Children's Center will be a center of excellence, providing innovative evidence-based treatment and services through research, clinical
practice and professional training.
4
Ridgefield Campus
Residential School & Millcreek Partial Hospitalization Program
4

6. Core Competencies and Strengths
1. The depth and knowledge of the Sarah Reed clinical staff
2. The wide breadth/diversity of services and programs offered by Sarah Reed
3. Program Development to meet the needs of our clients and the community
Sarah Reed's Strengths
Sarah Reed's Core Competencies
1. Staff
a. We have a team that is doing incredible work—this sustains our
culture
b. Impressive clinical staff
c. Our employees work with extremely challenging clients, sometimes in
situations that are unthinkable, and they still do a great job
2. Alignment
a. Everyone throughout the organization is unified around the same
principles
b. Promotes teamwork
3. Clients
a. Diversity of our clients
b. They challenge us to enhance our skills and strengthen the services we
provide
5
4. Resilience as an organization
a. Ability to be flexible, creative, forward thinking and progressive
b. See trends and respond to them
c. Trauma informed care provider before being mandated
5. Wide breadth of services offered/diversity of programs
a. Puts us in a position where we can always do the right thing for
the client
6. Fundraising
a. Build relationships with a wide variety—donors, school districts,
government and foundations
7. Relationship building
a. People like to partner with us
b. Our relationships with other agencies is very strong
Outpatient Behavioral Health Services
Serving children, adults & families in Erie County

7. Core Competencies and Strengths
Sarah Reed's Strengths
6
8. Strategic Planning
a. Our leaders in the organization are committed to planning for the future
b. We focus on the next step/next phase
c. Provides direction, stability and longevity
9. Strong Reputation
a. Tied to staff, relationships and fundraising
b. Our staff are ambassadors
c. Willingness to address employee concerns and openly solicit feedback from staff
d. We have a reputation of being able to withstand tough challenges
e. Our reputation is strongly infused by our history and foundation
10. Communication
a. New HR software has improved access to employee information and communication with employees
b. Being willing to communicate good/bad news
c. Open and honest communication
d. We are good with external communication
11. Financial management/financial stability
a. Open communication of our financials with Board and Executive Management
b. Strong financial discipline
c. Our financial strength helps the organization at all levels
d. Financial awareness of the services and how to get paid
Sarah A. Reed Children's Center is a Sanctuary® Model Treatment Center and is accredited by The Joint Commission and the American Psychological Association.
APA-Accredited Doctoral Internship Program
& Child Psychiatry Fellowship Program

8. Strategies
Develop a comprehensive recruitment and retention plan that exceeds industry standards.
Develop a comprehensive succession plan that addresses the high volume of retirements in key positions, with a focus on developing internal
successors or candidates.
Assess the needs of the community to identify, evaluate and implement programs and services that address these needs.
Build an ongoing, comprehensive communication/PR plan to consistently engage with employees, stakeholders, customers and clients.
Assess the current and future IT needs in the organization to determine resources required to meet the organizational needs.
Develop a comprehensive facilities plan to address the needs of the organization.
Identify key performance metrics and outcome measures to track our progress and effectiveness.
7
Strategy 1
Strategy 2
Strategy 3
Strategy 4
Strategy 5
Strategy 6
Strategy 7

9. Growing Our Vision: 150th Anniversary Expansion Project
8
Expansion into a Residential Treatment Facility & Research and Training Institute with an endowed chair, evidence-based research, a
Psychological Assessment Clinic (already in operation), quality assurance measures, and a new Parent-Child Collaborative Center
Proposed Expansion Plans for the Residential Treatment Facility
Sarah A. Reed Children's Center is planning transformational capital and programmatic improvements for its 150th Anniversary in 2021, including:
Construction of a sixth residence hall
Renovation of North Hall
Demolition & re-building of two existing residence halls
James N. Herr Hall:
CONSTRUCTED
Gifford Cottage:
DEMOLISH AND RE-BUILD
Selden Cottage:
DEMOLISH AND RE-BUILD
North Hall:
RENOVATION
SUSAN HIRT HAGEN HALL
LESLIE MEDICAL CENTER
B L DINING HALL&
GYMNASIUM
ADMINISTRATIVE
OFFICES
new 12-bed hall:
TO BE BUILT

10. Board of Directors
2018-2019 Board of Directors
Shaun Adrian, Esq.
Partner
MacDonald Illig Jones & Britton, LLP
Wilson Brown, Ph.D.
Program Coordinator & Assistant Professor
Penn State Behrend
Ms. Shelane Buehler, AIA
Principal
Buehler & Associates, Inc.
Ms. Aubry Regan DeMarco
Owner
Mindfully Social Co.
Mr. Bradley Dinger
Chief Financial Officer
UPMC Hamot
Mr. Patrick Herr, MSW
Director of Community Impact
The Erie Community Foundation
Groundbreaking Ceremony of James N. Herr Hall
July 3, 2018
Board members and leading donors gathered at the construction
site of Sarah A. Reed Children’s Center’s new 12-bed unit to
celebrate the historic groundbreaking of the Center’s fifth
residence hall for children with mental health and trauma-related
challenges. Erie Insurance, UPMC Health Plan and B&L
Wholesale Supply committed more than $500,000 toward the
$1,204,500 project, which will serve an additional 25 children
annually ages 5-18.
Pictured, from left: Gary Koenig, Sarah Reed board chairman;
Mark Manczka, board member; Jenny Weigold Geertson,
UPMC Health Plan; James Mando, president/CEO of Sarah
Reed; Ki Kim, UPMC Health Plan; Ann Scott, Erie Insurance;
James McKibben, board member; Sean Dugan, Erie Insurance;
Gary Bukowski, associate vice president of development at
Sarah Reed; David Russo, board member; Shelane Buehler,
board member; and Robert Freeman, vice president of finance
and operations at Sarah Reed.
Daniel Miller, Esq.
Partner
MacDonald Illig Jones & Britton, LLP
Mr. William Miller, III
Owner
Sabella's Catering
Mr. David Russo, MBA
Senior VP of Service Operations & Support
Erie Insurance
Mr. Jim Voss, CPA
Principal
HBK CPAs & Consultants
Ms. Emily Wachter
Independent Consultant
9
Ms. Christine Iwig
President
Sarah A. Reed Children's Center Women's Auxiliary
Mr. Danny Jones
Chief Executive Officer
Greater Erie Community Action Committee
Mr. Gary Koenig
Retired Senior VP Regional Manager
Northwest Savings Bank
Mr. Mark Manczka
Branch Manager
B&L Wholesale Supply
Mr. James Mando
President/Chief Executive Officer
Sarah A. Reed Children's Center
Mr. James McKibben
Partner
Lillis McKibben Bongiovanni & Co.

11. Executive Staff
89
2018-2019 Executive Staff
Mr. James Mando
President/Chief Executive Officer
Laura Amoscato, Ph.D.
Director of Quality Assurance/Quality Improvement
& Asst. Director of Psychology Internship Training
Ms. Mary Barr
Associate VP of Human Resources
Mr. Anthony Bostaph, MA
Director of Outpatient Behavioral Health Services
Kirstin Brunner, DO, FAAP, FAPA
Medical Director
Mr. Gary Bukowski, MA, CFRE
Associate VP of Development
Ms. Marlene Dexter, RN
Associate VP of Nursing, Outpatient and Compliance
Full-Time Doctoral Staff & Physicians
Laura Amoscato, Ph.D.
Licensed Psychologist
Kirstin Brunner, DO, FAAP, FAPA
Board Certified Psychiatrist
Medical Director
Adrienne Dixon, Ph.D.
Licensed Psychologist
Brittany Hayden, Ph.D.
Licensed Psychologist &
Certified School Psychologist
Ryan Kobylinski, DO
Psychiatrist
Lisa Schening, Ph.D.
Licensed Psychologist
Eric Schwartz, Psy.D., ABPP
Licensed Psychologist
Part-Time Physicians
Dennis Borczon, MD
Board Certified Psychiatrist
Charles Joy, MD
Board Certified Psychiatrist
Gary Peterson, DO
Family Practice Physician
Abby Lynn Reineck, MD
Board Certified Psychiatrist
Adrienne Dixon, Ph.D.
Associate VP of Residential Treatment Services
& Community Support
Ms. Lori Eaton
Director of Erie City Alternative Education Programs
Ms. Patty Esposito
Director of Erie Partial Hospitalization Programs
Mr. Robert Freeman, CPA
VP of Finance & Operations
Mr. Matthew Haight
Manager of Training & Employee Development
Brittany Hayden, Ph.D.
Director of Community Clinical & Assessment Services
Mr. Chris Hlifka
Facilities Director
Ms. Annette Mossburg
IT Manager
Ms. Molly Myers
Special Events Manager &
Executive Assistant to the CEO
Eric Schwartz, Psy.D., ABPP
Vice President of Clinical Services &
Director of Psychology Internship Training
Mr. Dennis Walsh
Associate VP of Partial Hospitalization
Sanctuary for Integrated Health & Wellness Park
Hamilton Campus
10

12. Administrative Offices & Residential Treatment Program
2445 West 34th Street, Erie, PA 16506 • (814) 838-1954
Ridgefield Campus - Partial Hospitalization Program & Residential Campus School
3227 Highland Road, Erie, PA 16506 • (814) 835-7696
Hamilton Campus - Partial Hospitalization Program & Acute Partial Hospitalization Program
2931 Harvard Road, Erie, PA 16508 • (814) 453-4309
Outpatient Behavioral Health Services
1611 Peach Street, Suite 185, Erie, PA 16501 • (814) 480-8985
Emerson-Gridley Campus
*Bridges Alternative Education Program (B.A.E.P.)
*Sanctuary® Education for Learning Fundamentals (S.E.L.F.) Program
816 South Park Avenue, Erie, PA 16502 • (814) 838-1954
Career Alternative Education Program (C.A.E.P.)
8500 Oliver Road, Erie, PA 16509 • (814) 566-3160
Campus Locations
Celebrating 150 Years!
www.SarahReed.org
Proudly
serving children
and families
across
Pennsylvania
since 1871