This presentation was delivered by Dan Steinman, Chief Customer Officer at Gainsight, during the Salesforce World Tour event in Chicago, IL on March 24, 2016. The session was titled: "10 Strategies for Growing Customer Revenue"
Since 90% of the revenue generated from your customers happens after the initial sale, the fastest way to drive profitable growth across existing customers is by focusing on customer retention and expansion. This presentation shares ten actionable strategies to grow customer revenue with retention, renewals and upsells.
Leading companies such as Box, Citrix and Adobe have transformed their post-sales Account Management & Customer Success teams by improving their customer operations. Adopt these strategies to increase net retention by 5 - 10 points.
2. APPEXCHANGE
Success with Gainsight & AppNexus
“We emerged from our training class
with our CSM solution nearly
completed. Exceptional product!”
Absolutely critical to our CSM efforts
“There is no way to run CSM at scale
without a CSM solution. Gainsight is the
best of the best!”
Eric Foster, Head of CSM
RiskIQ
John McLaughlin, Director Ops
AppNexus