Gopinath Kudva has over 30 years of experience in service and business management roles. He is currently the General Manager of Service and Product Development at Life Made Ezee Pvt Ltd, a water treatment company. Previously, he held senior leadership positions at several large consumer products companies, including Ion Exchange India Ltd and Videocon Group, where he successfully grew businesses and led teams. He holds a Bachelor's degree in Physics and a diploma in Electronics and Radio Engineering.

1. RESUME
GOPINATHKUDVA
FlatRegaliaB204.Casa Bella,KalyanshilRoad,DombivaliEast;Mumbai 410201
Email:gopinath_kudva@rediffmail.com
Mobile -09323190947,09594066123
SENIOR NATIONAL SERVICE BUSINESS PROFESSIONAL
Objective:Seekingseniorlevel assignment inWatertreatmentandwaterpurificationsystems.
PROFILE
Versatile businessmanagerwithover 30 yearsof career successinsteeringService Functionswith
MNC/highlyadmiredconsumerproductsmanufacturingcompanies.CurrentlyworkingforLife made
Ezee IndiaPvt Ltd. as General Service Manager.A newlyformedcompanyunderthe brandfrom
USA ,AVGautomationptoductsa multibilliondollorscompanyinfortune 500 inUSA.
Has beeninvolvedindesignanddevelopmentodfullyautomatic new generationsoftener1st
of its
kindinthe world.
A prolificrelationsbuilderhavingabilitytodevelopandnurture productive businessrelationswith
clients/businesspartnerstoprolongbusinessassociation.
ExtensivelytraveledthroughoutIndia&gainedimmense experience inCommercial Operations,
National Trading& Procurementwiththe moodandthe trendof theirmarket.
Academicallyastute holdBachelorof Science (Physics)fromMumbai UniversitywithDiplomain
ElectronicsandRadioEngineering.
Expertin trackingmarketdynamicsanddrawingvital inputstoattune policies/programmesto
changesinbusinessenvironment.Exceptional strengthsinbuildingacohesive teamof performers
withincessantleadershipandmotivational inputs.
. QualifiedISOinternal auditor.
Core Competencies.
Logistics( CustomerRelationshipManagement( Quality/Assurance Management( Team
Management( SLA's Adherence ( QualityControl ( Service CostManagement( MarketTrend

2. Analysis( ReportGeneration( ProcessManagement( BrandPromotion( ProductDevelopment(
StrongInterpersonal Skills( Cross -FunctionalCoordination( VersatileLeadership( Demand
Forecasting/SalesPlanning )
PROFESSIONAL EXPERIENCE & DEVELOPMENT
LIFE MADE EZEE PVT LTD. Nov 2015 onwards. G M Service and product development
Company dealingin developingandmarketingautomation products for water industry.
Presentlyinvolvedindesignand settingup of serviceinfastructure inthe country.
ION EXCHANGEINDIA LTD. Jan'2007-2014
A leaderinwatertreatmentanddomesticwaterpurifiersusingROTechnologywithaturnoverof
600 crores.
General Manager-service.
Presentlyaccountable forleading&supervisingateamof 120 Service franchisees ,48 Supervisors
and Managersat all Indialevel.
SteeringsalesandmarketingfunctiononAll-Indiabasiswithoverallresponsibilityforachieving
company'srevenue and profitabilitytargets.
Turnedaround service divisionof the companywithin1year froma loss of 1.5 Croresin2006-07 to
Profit of 2.5 crs in2013-14 and monthlyrevenue of 22crs for a level of 6 crs.
Maintainingregularcoordinationwithdifferentfunctional headstoeffectivelymanage office affairs.
Consistentlyexceedingsalesandmarketshare objectivesinservice businessyearonyear.
VIDEOCON GROUP Feb'2006 till Dec'2006
A USD 2.5 Billionglobal conglomeratecontinuingtosettrendsineverysphere of itsactivitiesfroma
conference roomsizedassemblyline in1979.
Regional Service Head
. Actedas All IndiaSparesLogisticHeadforSansui and KelvinatorbrandsforCE and white goods.
Efficientlysetupsystemtoprovide rightsparesat righttime at anylocationinthe country at
optimumcost.
. Consistentlymaintainedthe optimumlevelof stocksbyconstantlymonitoringnonmovingand
disposal of the same.
. Successfullyestablishedasetupmeasurable systemof deliveriestomonitorperformance.

3. NEB Electronics Pvt. Ltd. Mumbai May'2004 till Feb'2006
The company isinvolvedinmarketingConsumerelectronicsproductsandhome appliancesforthe
brand AkirafromJapan.
All India Service and Technical Head
. Efficientlyformulatedservice policyandsettingupservice infrastructureinthe country.
. Honouredformonitoring&leading12 fieldService EngineersandOne LogisticsandOne Quality
Person.
. Proficientlymanagedpricingof sparesadjustedinsuchamannerthat entire costof inventory
financedbythirdparty.
. Managed the overseassalesoperationsandaccountable forachievingbusinessgoalsandincreased
salesgrowth.
. Returnedincredible performancesduringthe careerspanandearnedprofessional imageof atop
performerunderfiercelycompetitivemarketscenario.
PhilipsIndiaLimited.Pune 1985 till 2004
A leaderinconsumerelectronicdurablesanditsproductsaudio,video,monitorsetc.
QualityManager
JoinedasCustomerSupportEngineerforthe period1985 till 1988, latersuccessfullyattained
promotionstothe postof Service Executivefor1988 till 1991; AssistantManager(Market Support)
for 1991 till 1995; Regional ConsumerService Manager -NorthernRegion,N-Delhi for1995 till 2000;
lastlytoQualityManager 2000 till 2004, forconsistentperformance &hardworkrendered.
Key Achievements& Recognitions
ReconisedbyMD of Tandon Magneticsby wayof meritawardfor runningthe productionunit
effectively
. Awardedthe 'Bronze Medal'by PhilipsInternational-Hollandin2002 for significantcontributionin
improvementinqualityof CEproductsinIndia.
. HonouredfordrivingNorthernRegiontothe NumberOne slotin1997 and 1998 fromfourth
positionin1995. Thiswas recognizedinthe shape of meritawardsin1997, 1998 and 1999.
. Plannedandconceptualizedvariousstrategiestoachieve businessgoalsaimedtowardsthe growth
inbusinessvolumesaswell asprofitabilityandsavingsforthe organization.
. Engagedinpreparingreportswithregardsto the qualityof products& productionona routine
basis.

4. . Analyzedthe markettrends&providedvariousvaluable inputsforbusinessdevelopment
strategiestoaugmentbusiness&revenuegeneration.
. Efficientlymonitoredandensuredthe reportingontime fromover200 service centersacrossthe
country.
Identifiedanddevelopedprospective clientswhile analyzingtheirrequirementsandrendering
technical guidance overthe variousaspectsof the business.
Developedstrategiestoenhance clients/customerrelationsthroughformalandinformal channels,
buildingcordial relationshipthroughregularinteractions&apprisedthemwithcompany'svalue
propositionswhichwaseconisedbythe trade partnerswhoratedNorthas the bestin service inthe
country.
. Heldsolelyaccountable aftersalesservice forthe statesGujarat,Maharashtra and M.P.,Northern
RegioncoveringDelhi,Haryana,Punjab,UttarPradesh,J&K,RajasthanandHimachal Pradesh
througha team of 25 Engineersand30 franchisees.
. Establishedhealthybusiness relationswithcustomersforsecuringrepeatbusiness&longterm
customerloyaltyandworkedtowardssolvingtheirqueriesandcomplaintsefficiently.
Streamlinedthe processof attendingcustomers'queries/complaintsandresolvingthe issuesto
total customersatisfaction.
. Successfullymanaged,motivated&developedthe teamandensuredthattheyperformedtotheir
maximumleveltoaccomplishthe businessobjectives&maintainedahighstandardof agency
satisfactionscores.
Adeptat interactingwith clientsandrepresentativesof variousorganizations;coordinate with
majordecisionmakersforlonglastingbusinessrelationships.
. Turnedaroundionexchange service businessin1yr froma lossof 1.5 croresin 2007-08 to 1 crore
inQ1 2009.
Revenue hasgrownfrom5 Crs to 22 Crs withbottomline of 2.5 crs last year.
PresentCTC- 14 LAKHS PER ANNUM.-Breakupattached
EDUCATIONALANDPROFESSIONALCREDENTIALS
BACHELOR OF SCIENCE(PHYSICS) - 1983
Mumbai University
DIPLOMA IN ELECTRONICSAND RADIOENGINEERING
St XaviersTechnical Institute -Mumbai -AffiliatedtoMaharashtratechnical board
ComputerProficiency: MSXL, ACCESS,MS WORD, PowerPointandTallyAccountManagement.

5. Date of Birth:16th August'1960; References:Availableonrequest
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