Stony Brook University Physicians reduced paper costs by 40% and reduced Accounts Receivable by 11% “After deploying Enterprise Task Manager (ETM) we were amazed by the initial improvements we saw in our efficiency and productivity. Our investment in GE’s Centricity* Business Enterprise Task Manager is an example of how technology combined with the effective business process and people creates sustained value. With ETM we saw an immediate improvement to our AR days and productivity improvement without increasing labor costs. With technology and ETM we’re able to work smarter versus harder and drive impactful improvement to our revenue cycle efficiencies.” – Mike Sinno, Chief Information Officer at CPMP, Stony Brook University Physicians About Stony Brook University Physicians Stony Brook University Physicians (SBU Physicians) is made up of 700+ physicians and other health care providers practicing within 18 different clinical entities, or specialty groups. Together, these providers offer patients of all ages a comprehensive range of high quality medical services, from primary care to advanced specialty care. The physicians and health care professionals affiliated with SBU Physicians are committed to excellence in service and leadership in clinical care.

1. GE Healthcare
Centricity Business
Enterprise Task Management (ETM)
Stony Brook University Physicians reduced paper costs
by 40% and reduced Accounts Receivable by 11%
“After deploying Enterprise Task Manager (ETM) we were amazed by the initial
improvements we saw in our efficiency and productivity. Our investment in GE’s
Centricity* Business Enterprise Task Manager is an example of how technology
combined with the effective business process and people creates sustained value.
With ETM we saw an immediate improvement to our AR days and productivity
improvement without increasing labor costs. With technology and ETM we’re able
to work smarter versus harder and drive impactful improvement to our revenue
cycle efficiencies.” – Mike Sinno, Chief Information Officer at CPMP, Stony Brook
University Physicians
About Stony Brook University Physicians
Stony Brook University Physicians (SBU Physicians) is made up of 700+ physicians
and other health care providers practicing within 18 different clinical entities,
or specialty groups. Together, these providers offer patients of all ages a
comprehensive range of high quality medical services, from primary care to
advanced specialty care. The physicians and health care professionals affiliated
with SBU Physicians are committed to excellence in service and leadership in
clinical care.

2. Enterprise Task Management (ETM) is a rule-based workflow • Improve customer service tracking and root cause analysis.
tool within the Centricity Business suite that helps organizations
• Reduce redundancy and improved cash flow using TES
like Stony Brook University drive high performance revenue
ETM workflow
cycle. With all the waste and inefficiency in the healthcare
system today, Centricity Business ETM helps provide low-
touch capabilities that remove manual touches to the Key benefits Stony Brook has achieved using ETM
revenue cycle. ETM reduces waste and inefficiency that
• Automate real-time event-driven work lists with flexibility to
improves revenue cycle performance and productivity.
define your own workfiles and views
ETM has enabled Stony Brook University Physicians to improve
• Increase the dollars that organizations can collect from
their accounts receivable (AR) and increase operational
payers and patients
efficiencies in accounts receivable management. Stony
Brook uses ETM to work claim edits, insurance follow-up • Decrease business errors, resulting in increased patient
tasks, TES, registration and appointment follow-up tasks. satisfaction and reduced operating costs
Other workflows are driven by ETM statuses and stages. The • Boost employee satisfaction resulting in better retention
tool provides real-time updates to accounts receivable and rates and increased patient satisfaction
enables Stony Brook to monitor trends with payers more
quickly and efficiently. The removal of reliance on paper-based • Reduce paper cost and other administrative budget line items
worklists and paper-driven “account notes” has made the • Provide a powerful, real-time auditing tool for your
business office much more efficient. Additionally, according accounts receivable
to Susan Hall and Elisa Betancourt, Directors of Revenue
Cycle, “A new hire can virtually jump right in with minimal • Improve credibility with your payers through better
training and become a productive member of the operation auditing of accounts receivable
within one week as compared to the 6-8 weeks of formal
training and mentoring it used to take.” In addition to ETM Stony Brook also used other
The management team from GE’s Business Services Centricity products to enhance the revenue cycle.
attributes the following improvements to their These other GE Healthcare products include:
implementation and use of ETM:
• Integrated Billing and Accounts Receivable (BAR)
• Reduce Accounts Receivable days by 11% within the first
• Centricity Registration and Enterprise Wide Scheduling
year of implementation and have been able to sustain our
(EWS), Transaction Editing System (TES)
days in A/R as volumes have increased.
• Electronic Data Interface (EDI) and claims manager
• Eliminate paper costs by 40%
• GE-built custom workflows that integrate with EWS
• Improve productivity collections from 6-8 accounts per
hour per full time employee (FTE) to 9-11 per hour per FTE • Standard registration interfaces with BAR and integrated
with custom workflows
• Reduce time to identify payer trends leading to shorter
time to invoice resolution. • Effective real-time inventory management
• Reduce manual effort through automation with ETM Agents
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General Electric, by and through its GE Healthcare division.
*Trademark of General Electric Company.
imagination at work
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