This Presentation is about Organizational Quality Policy

1. Quality Policy
Implementing ISO 9001:2008
begins with Quality Policy

2. WHAT is Quality Policy?
“Quality can be defined as the ability of the product,
service or process to provide the intended value by
fulfilling the needs and requirements of the customer
or users and gives them a sense of satisfaction.”
The set of basic principles and associated guidelines,
formulated and enforced by the management of an
organization, to direct and limit its actions in pursuit
of long-term objectives. Policy is a Statement of
intent.
Quality Policy is a
STATEMENT OF INTENT
made by the
Organization reflecting
its commitment to
produce quality product
or deliver quality
services resulting in
customer satisfaction .
Quality
Policy
+ =

3. Quality Policy should contain a Framework
to set Quality Objectives
WHAT Parameters are addressed in
Quality Policy?
1
COMITMENT TO
QUALITY OF PRODUCT
CONTINUAL IMPROVEMENT
3
CUSTOMER SATISFACTION
2
4
EMPLOYEE SATISFACTION
STATUTORY REQUIREMENTS
5

4. HOW to draft organizational
Quality Policy?
• First paragraph can outline the
Organizations Business.
• Second paragraph can be
commitment statement on customer
satisfaction, Continual improvement,
Organizations Quality goals.
• There can be few bullet points to
validate the commitment statement.
• Quality Policy should be approved
and signed by the top management.
Quality Policy
Chairman

5. CONTACT us for ISO Initiatives
Contact Mr. G. Sreedharan for the following
ISO 9001:2008 needs
Email: sreedharang@gmail.com
Can Assist in the following areas
 Documentation
 Document Review
 Internal Audits
 Certification Process
 Awareness Training Sessions