1. Tiltproof Incorporated
Document No.
PreTransactReview (PTR) and Effective Date 03/14/2007
ProcessingFailed Transactions Revision Date 05/21/2008
Approval GN
1.0
This document establishes how to handle transactions in a PreTransactReview
Purpose: (PTR) and ProcessingFailed state.
2.0 1) Cashier Team Leads
Persons 2) Cashier Supervisors
Affected:
3.0 1) Account Adjustments Spreadsheet: [S:CASHIER TEAM
Forms, LEADSAccount Adjustments by VanSupes.xls.xls]
2) Printable version: tpfs1nwworkflow$HANDBOOK-CASHIER TL
Checklists,
AND ABOVEPrint VersionsCashier TL and Above
Flowchart: HandbookPreTransactReview (PTR) and ProcessingFailed
Transactions.doc
4.0 1) PTR transactions are held in a processing state in our system for review,
Policy: before being declined or sent to the processor for authorization.
 These transactions do not need to be manually verified through a
merchant site.
2) In WAT, PTR deposits are classified by the associated payment
processor that will process the transaction.
3) All MoneyGram transactions go into a PTR state. MoneyGram PTR
deposits should be processed by the cashier assigned to MoneyGram.
4) For ELV PTR deposits, refer to Elektronisches Lastschriftverfahren
(ELV) Deposits [document pending].
5) Transactions go into a ProcessingFailed state when there is a technical
issue between our system and the payment processor. These transactions
must be manually verified through the merchant site of the payment
processor.
6) All incoming withdrawal requests go into a PTR state and must be
manually reviewed and processed by a cashier as per 5.3 Withdrawals.

2. Tiltproof Incorporated
7) Affiliate withdrawals in a PTR state should be processed by a
Cashier Supervisor or above.
 There are no corresponding notes for these transactions as
affiliates can withdraw funds directly to a processor from their
affiliate account.
8) Transactions on trapped and paused accounts will go into a PTR state
prior to final authorization by a Cashier Team Lead or above.
5.0 1) Select the “Transactions” tab in WAT.
Procedure: 2) Select the “Deposits” or “Withdrawals” tab depending on the
transactions being processed.
3) Select “Status” and choose the appropriate option from the menu to
view transactions with that status.
 PreTransactReview.
 ProcessingFailed.
4) Select the “Transfer Ix” of the transaction to review.
A) Processing Deposits with the ProcessingFailed Disposition
1) Log in to the merchant site of the payment processor associated to the
deposit and follow the associated payment processor document listed in
5.10 in the Cashier Team Lead and Above Handbook.
 5.10.1 NETELLER.
2) Process the transaction as per the associated payment processor
document listed in 5.10 in the Cashier Team Lead and Above
Handbook.
B) Processing PTR Deposits or Withdrawals for Trapped/Paused Accounts
1) Review the player’s account notes in WAT.
2) Determine if the transaction should be approved or declined based on
the player’s account notes.
 Approve the withdrawal if the account is self-excluded.
 Decline the withdrawal if the account is suspended for an NSF.
3) If the transaction should be approved:
a) Select the “Approve” tab.
b) Notate the transaction based on the player’s account note.
 “NT W/D: processed w/d to NT to cashout paused
multiple account.”
c) Select the appropriate button to approve the transaction.
 Approve Deposit.
 Approve Withdrawal.

3. Tiltproof Incorporated
4) If the transaction needs to be declined:
a) Select the “Decline” tab.
b) Notate the transaction based on the player’s account note.
 “NT W/D: failed as player is suspended for
Nexum deactivation.”
c) Decline the transaction.
 Decline Deposit.
 Decline Withdrawal.
C) Processing Deposits or Withdrawals Initiated by Pocket Kings
1) PTR transactions initiated by Pocket Kings employees will have a
corresponding account note.
 “DEP: $10k for 2008 TV campaign.”
2) If there is no note for the transaction after a few minutes of it appearing
in queue, send an email to Lara Farrel at <lfarrel@tiltproof.ca> with the
Player ID and transaction number.
 The employee who initiated the transaction may have forgotten
to notate the account or the transaction may need to be declined.
3) If there is a note verifying the transaction or if verification has been
received via email or AIM, approve the transaction.
a) Select the “Approve” tab.
 Approve.
b) Notate the transaction using the original note and add
“per” the Pocket Kings employee that initiated the transaction.
 “DEP: $25 for Refer a Friend per TilterBert.”
c) Approve the transaction.
 Approve Deposit.
 Approve Withdrawal.
D) Processing PTR Deposits or Withdrawals Initiated Internally
1) PTR deposits or withdrawals initiated by Tiltproof employees must be
confirmed before being processed.
a) Open Account Adjustments by VanSupes.xls located in [S:
CASHIER TEAM LEADS].
b) Locate the corresponding entry.
 If the transaction cannot be located, contact the
Cashier Operations Manager or the employee who
initiated the transaction.
2) Approve the transaction.
a) Notate the transaction using the note listed on the Account
Adjustments by VanSupes spreadsheet and add “per” the
appropriate Tiltproof employee.
 “DEP: $25 for Refer a Friend per TilterErnie.”
b) Approve the transaction.
 Approve Deposit.

4. Tiltproof Incorporated
 Approve Withdrawal.
6.0
Definitions:
7.0 May 21/08
Revision Major revisions throughout.
Moved document to Cashier TL and above Handbook.
History:
Feb 27/08
Proc – B) – multi acct spreadsheet
Dec 12/07
Policy – all PTRs are reviewed – special PTR reviewed by TL
Proc – C – reworded proc