The document discusses the concepts of efficiency and effectiveness in work. Efficiency refers to doing things right, while effectiveness means doing the right things. Three key factors that contribute to work efficiency and effectiveness are working at a good pace, being organized, and creating the right work space. The document also compares efficiency and effectiveness, noting that efficiency focuses on process and current output while effectiveness considers long-term strategy and desired output. Motivation of employees is discussed as an important tool for improving efficiency and effectiveness.

1. THE CONCEPT OF EFFICIENCY & EFFECTIVENESS
Efficiency: Is doing things right
Effectiveness: Is doing the right things
Peter F. Drucker, 1909-2005 F. Nyarko, 2014

2. THE CONCEPT OF WORK EFFICIENCY & EFFECTIVENESS
Working at Pace
Being Organized
Creating Space
F. Nyarko, 2014

3. THREE SIGNIFICANT FACTORS
Working at Pace
•Work on timescale
• Create interest in work
•Work shift flexibility
•Work with minimum of fuss
• Consider work environment
Being Organized
• Know, where and how to start
(know how to prioritize)
• Arrange things in order
• Maintain clean surroundings
•Work with care and focus on what
you are doing
• Let it be part of you daily routine
• Time managment
Creating Space
•Avoid conjestions
• Create a moveble space
• Be timely with task managment
F. Nyarko, 2014

4. EFFECIENCY vs EFFECTIVENESS
Efficiency:
• Getting the maximum output with minimum input (objective
performance)
• Takes into consideration the present state
• Doing things consistently
• Focuses on the process
Effectiveness:
• Measures if actual output meets desired output
• Takes into consideration the long term strategy
• Having desires or innovative ways of working
• Focuses on the results
F. Nyarko, 2014

5. EFFECIENCY vs EFFECTIVENESS
Source: www.cbsolutions.net F. Nyarko, 2014

6. USEFULNESS OF EFFECIENCY & EFFECTIVENESS
• Efficiency & Effectiveness are useful management tools
• Both concepts are to be used concurrently or interrelatedly
• Very useful for monitoring and evaluating employees’ output
• Helps to have a clear mind for creativity and innovative ideas
• Both are performance indicators
• Ability to get things done, on time and to avoid mistakes
• One has the motivation and the determination to work harder
F. Nyarko, 2014

7. TO BE EFFECIENT AND EFFECTIVE
• Cooperate when directed
– Allow room for improvement through feedback and
mentoring
• Avoid stressful situations
• Identify the different multicultural work environments and learn to
work within
• Learn to create interest in your work environment
• And stay inspired and inspire others
F. Nyarko, 2011

8. MOTIVATION AS EFFICIENCY & EFFECTIVENESS TOOL
• Employee motivation is "psychological forces that determine the direction
of a person's behavior in an organization, a person's level of effort and a
person's level of persistence“-Wikipedia
• “Employee motivation is a mystery for many manager and
– not all employees respond to same motivations
– 5 factors (satisfaction, appreciation, recognition, inspiration and
compensation) determine employee motivation. ”-J.P. Maroney (2004)
• “Take care of employees and they’ll take care of your customers.”-Flavio
Martins (Jan. 2014)
F. Nyarko, 2014

9. MOTIVATION AS EFFICIENCY & EFFECTIVENESS TOOL
Intangible motivations:
• Share the customers feedback with your employees
• Engage with employees to make them feel of a sense of belonging
• Creating a positive work environment ensures a satisfying work experience and better
results
• Appraisal in the form of words
Tangible motivations:
• Invest in employee training to help them develop in their workmanship
• Remuneration
– Motivation in terms of incentives (lunch coupons, bonuses, salary
advancement etc)
– Offering work discounts if needed
– Reward employees base on customer feedback- J.P. Maroney
– Flexibility of working hours and tasks
• Active support of sharing of task and managing task
F. Nyarko, 2014

10. STAY MOTIVATED TO INSPIRE OTHERS
Dream big, plan well, work hard, smile always and good things will
happen-Sally Huss, 1991
F. Nyarko, 2014

11. Author: F. Nyarko
Founder/Manager-Divine Global Consult
Email: frank.nyarko@outlook.com
Skype: k-frank512
Mobile: +358 (0)453414041
www.divineglobalconsult.com