The U.S. insurance industry pays more than $5 billion annually to settle construction defect claims and the average
injury cost is double the average. General contractors continue to look for ways to reduce and mitigate project risks
and associated costs. In this session, we’ll discuss how effective photo documentation helps improve risk
management in construction.
2. Agenda
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1. Importance of Risk Management in Construction
2. Safety and Quality Risks and Considerations
3. Photo Documentation in Construction
a. Great Risk Management Tool
b. Operational Challenges
c. Technology Solutions
4. Main takeaways
5. Questions & Answers
3. Introduction
3
CEO and Founder, FotoIN Mobile
• 4 years working on photo
documentation in business
• Knowledge and experience in:
• Photo and reports
• DB and data, Analytics,
• Mobile and Cloud tech,
• API, Integration,
• User experience, User interface,
• Product Design, Customer Success
Education:
• Longwood University
• BSBA in Finance
• University of GA, MBA
• Finance,
• Real Estate,
• Entrepreneurship and
• Risk Management
• PMP certification in 2008
Professional experience:
• Private Equity Commercial RE Fund
• Executive Investment Director
• Capital One Card, Sr. Business Analyst
• Risk and Loss Management
• Operations
• US Card Customer Experience
Sly Barisic
4. Risk in Construction – By the Numbers
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~6.5 million workers 250,000+ construction sites$1 Trillion in 2016
LEED, Green, More sophisticated clients, More complex projects
24,882 injuries / year
due to falls from stairways and ladders
$27,000 / injury
Construction 2x the overall average
>$5 billion / year
to settle construction defect claims
5%+ of the total project costs
for unplanned expenses
Only 30% of projects within 10% of the budget Only 10% of the projects on time for 70%+ companies
5. Risk Management in Construction
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Risk cost drivers: Frequency Severity
Stakeholders:
Risk management options:
• Eliminate – Don’t do it
• Prevent the risk
• Transfer the risk
• C level
• Management
• Operations
• Legal/Compliance
• Insurance providers
• Service providers
• Vendors
• Government
• Mitigation
• Lessen frequency
• Lessen severity
6. Photo documentation valuable across project operations and overall business management
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✓ Documenting As-Built Conditions
✓ Quality Control✓ Safety Management
✓ Reporting Progress to Owners
✓ Daily reporting
✓ RFIs, Punch lists, Change orders
✓ Reducing Warranty and Litigation exposure
✓ Resolving disputes with subs and clients
✓ Audit trail, including OSHA compliance ✓ Insurance✓ Analytics and Planning
7. Why prioritize photo documentation solution?
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BRAIN PROCESSES
VISUALS 60,000
X FASTER THAN
TEXT
AVERAGE ORG SPENDS
$20/doc filed
IN LABOR PER PWC STUDY
AVERAGE US MANAGER
SPENDS 3 hrs /
week ON
LOOKING FOR DOCS (D&T)
8. FRAGMENTED CAPTURE MANUAL FILING AND ORGANIZATION
Current photo documentation process is inefficient and provides limited value
LIMITED ACTION
“SAVE AS”
Construction Superintendent Project Manager
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9. Operational challenges in solving for Photo Documentation
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1. Well defined objectives - Why and what needs to be photo documented?
2. People impact - Who will be doing it and how?
3. Organizational support - How will the process be managed and monitored?
4. Picking the right solutions - What Technology will be used and how it will be procured?
10. Photo documentation benefits for Risk Management in Construction
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✓ Legal and compliance
• Easier Audits
• Faster dispute resolution
• Faster claims processing
• Reduced penalties
✓ Quality Control
• Faster collaboration on defects and
issues from the field
• Eliminating tear downs and re-work
• Avoiding hours and even days of
back and forth communication
• Increasing productivity
✓ Safety
• Better control and compliance
• Accountability
• Educational
• Avoiding injuries and medical
costs
11. What about photo documentation technology
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• Mobile, Cloud
• What photo functionality is needed:
– easily capture photos with individual issues and
inspections
– easily annotate on photos
– easily associating photos to the correct project
and/or category
– not manually entering all the data for each photo
– ability to easily reference and find the right photos
later
– using captured photos easily
– use across systems already in place to manage the
project
What to look for:
– Simple and easy photo capture in the field
• mobile and no internet required
• if it is too hard, crew doesn’t use it and you don’t get
the photos
• verifiable data captured together with the photos vs.
separately
– Efficient vs. laborious
• doesn’t waste time and doesn’t distract from building
process
• too many manual steps and data entry points limit
adoption
– Manageable
• robust admin and management functions are a must
have
• easy keyword search and filtering
– Works well with existing systems and workflows
12. ✓ OTHER PROPRIETARY CONNECTORS, PLUG-INS AND
TOOLS:
* * * *
* In development
✓ EASY MOBILE PHOTO
AND INFO CAPTURE
FotoIN automates the workflow and makes visuals actionable
✓ ACTIONABLE VISUALS
AND DATA
✓ AUTOMATED SYNC
AND FILE TO EXISTING SYSTEMS
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13. FotoIN success stories in automating photo documentation in Construction
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ATI Restoration
PRODUCTIVITY,
EFFICIENCY
Walsh&Kelly
DISPUTE RESOLUTION,
PRODUCTIVITY,
EFFICIENCY
AECOM
PRODUCTIVITY,
EFFICIENCY
14. Key takeaways
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1. Risk management extremely important in Construction:
▪ Impacts the bottom line directly
▪ Manage it across the organization
▪ Executive leadership is key
▪ Think culture vs. process
1. Photo documentation a great risk management tool:
▪ Improve field to office communication and collaboration
▪ Keep everyone accountable
▪ Have visual evidence to resolve disputes
▪ Reduce legal, compliance and insurance costs
1. Photo documentation strategy:
▪ Has to be holistic-org wide to be successful
▪ Needs to address multiple stakeholders appropriately
▪ Technology has to be user centric – if not easy to do, it wont get done
16. Easy to capture photos with automated location and project association
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OPTIONS:
Open app straight to report ot camera
mode
Snap many photos in a row by skipping
camera photo preview
Skip edit after each photo capture
Import photos from the device
17. Easy data capture with the photo: annotate, tag and comment
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AUTOMATED DATA:
• Naming
• Project
• User
• Address
• GPS
• Date & Time
• Data embedded in file
OPTIONS:
• Configurable tags & annotations
• Tags memorized for next photo
• All labels configurable
• Works with any language
18. Easy standardization of photo and data capture with template forms
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CONFIGURABLE:
• Templates
• Chapters
• Questions
• Answer types
• Answer values
OTHER OPTIONS:
• Edit photos from the forms
• Export to PDF
• E-mail
• Upload and file
• Metadata from the form and the photos
• Import many photos
19. Automated organization and filing to existing systems and folder trees
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✓ Simple customization of filing paths
* * * *
✓ PROPRIETARY CONNECTORS, PLUG-INS AND TOOLS:
* * * *
* In development
20. Easy access, search and use of photos, reports, and data
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OPTIONS:
• Easy keyword search
• Filter by key variables
• Export data to Excel
• Export reports to Word
22. Customers increase productivity, save time and reduce costs with FotoIN
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EASY ACTIONABLE OPEN
WHO Field and office users Management, Partners IT
FEATURES
Easy mobile capture tool
Automated data, filing
Full configuration
Web portal
Web dashboard, reporting
Data embedded in files
Analysis and insights
Real time collaboration
Any smart device
Use with existing system
Open API
Custom integrations
BENEFITS
Increased productivity
Increased efficiency
Faster turnaround
Risk Mitigation
Verification of field work
Improved quality, safety
Control data and files
Control access
Audit readiness
VALUE
Save 40% of the time
Resolve issues faster $
7x ROI project $
Reduce dispute, legal costs $
Eliminate re-work $
Management insights $
Reduce IT costs $
Flexibility
Automate workflows
✓ Photo documentation solution for any field industry