The pressure is on. You need to build a great customer login experience that is secure but doesn’t burden your customers with complicated password requirements. But wait, there’s more – you also need to personalize the login experience and provide metrics back to the business. Legacy authentication has you boxed in. What are you to do? Solutions like multi-factor authentication (MFA) are replacing traditional login methods but its limitations are often static and offer up inconsistent customer experiences, leading to abandonment. Organizations need an intelligent authentication approach that strikes a balance between usability, security, and customer choice. In this webcast you will learn what Intelligent Authentication is and how it enables you to: Easily configure, measure, and adjust login journeys using digital signals including device, contextual, behavioral, user choice, and risk-based factors Leverage user login analytics to increase user adoption rates, and improve the customer experience Automatically redirect suspicious users for further monitoring Quickly consume out-of-the-box authenticators, utilize existing authenticators, and integrate with cyber security solutions — all in one place

1. ForgeRock
Intelligent Authentication
Jessica Morrison, VP Product Marketing
Andy Hall, Director Product Management
Simon Moffatt, Director Product Management

2. Privacy First
Offers modern privacy and consent.
Supports compliance with GDPR,
PSD2, Open Banking, etc
Identity Intelligence
Platform that enables relationships,
access, policy, lifecycle across people,
services, and things
Persistent Identity
Eliminate digital silos and create unified
experience – people, services, things
Run Anywhere
Run across multiple
landscapes
Massive Scale
Highly-performant, highly available,
database for managing millions of
relationships
Driving Relationships Across People, Services, and Things

3. Market Trends
Copyright © 2018 ForgeRock. All rights reserved
Fraud and Cyber
Threats
of hacking-related breaches
leveraged either stolen or
weak passwords.
(Verizon: 2017 Data Breach Investigations
Report)
81%
Need for Customer
Insight
of companies plan to use
digital intelligence to
improve their customer
experience.
(Forrester: Optimize Digital Intelligence For
Your Insights-Driven Business)
90%
Poor Customer
Experience
77%
of users are interested in an
alternative to usernames
and passwords to protect
their security on the
internet.
(Accenture: Digital Consumer Survey)

4. Challenges
1. Siloed security and identity
solutions
(identity proofing,
authentication, fraud)
Copyright © 2018 ForgeRock. All rights reserved
2. Existing Authentication
not meeting new use
cases
• Traditional Methods
cause friction
• MFA options better but
rigid
• Consumers want more
choice
3. Inability to measure user
interactions and device
context
Incorrect password.
Please try again.
4. Keeping up with
compliance and regulatory
demands
• PSD2
• Open Banking
• PCI-DSS
• HIPAA
• New York DFS
• And more!

5. ForgeRock Intelligent Authentication

6. Solving NEW Use Cases
● As an end user, I want choice over which second factor authentication solution I use
● As an end user, I want the login journey to vary based on the what, the where and when I login
● As an end user, I want a friction-free login journey on a system I have previously accessed
● As a CISO, I want to be able to easily integrate data from internal, external, fraud and malware analysis systems
● As a CISO, I want to be agile with respect to which biometric authentication provider my organisation chooses
● As a CISO, I want a future-proof platform for authentication that can match the constant change in threats
● As an app owner, I want to know the context (time, device, browser) of a login to help deliver personalised content
● As an app owner, I want to know how many users in EMEA login in via Android to better target content
● As an app owner, I want to correlate login journey times to abandoned shopping carts and service requests
● As a security architect, I want to alter login journeys based on device and browser used to target risk reduction
● As a security architect, I want to establish varied levels of trust and redirect suspicious users for further monitoring
● As a security architect I want to detect humans versus bots and trusted versus untrusted users
Copyright © 2018 ForgeRock. All rights reserved

7. Demo

8. As an end user, I want choice over which
second factor authentication solution I use
Copyright © 2018 ForgeRock. All rights reserved

9. As an app owner, I want to know how
many users in EMEA login in via Android
to better target content
Copyright © 2018 ForgeRock. All rights reserved

10. As an end user, I want the login journey
to vary based on the what, the where and
when I login
Copyright © 2018 ForgeRock. All rights reserved
One Time Password
Your One Time Password: 81375493

11. As a security architect I want to detect
humans versus bots and trusted versus
untrusted users
Copyright © 2018 ForgeRock. All rights reserved
Google reCAPTCHA
Bot Detected
Bot Not Detected

12. © 2017 ForgeRock. All rights reserved.
Trust Network Partner Integrations

13. © 2017 ForgeRock. All rights reserved.
Market Place Integrations
https://backstage.forgerock.com/marke
tplace/catalogDisplay?project=openam
&category=authentication&subCategor
y=authTreeNode

14. Business Value
4. Service providers
can receive more
information and
context of the end
user in order to
deliver dynamic
personalization
Copyright © 2018 ForgeRock. All rights reserved
2. People receive a
less intrusive login
journey, improving
their relationship
with the service
3. Security teams
can unify silos and
deliver targeted risk
reduction
5. Business
Leaders can gain
insight into the
customer journey to
improve conversion
and engagement
across touchpoints
1. Future-proof
innovation,
customization, and
ease of use enables
the organization to
quickly respond to
customer demands

15. Resources
• Infographic
• Intelligent Authentication Product
Brief
• ForgeRock Identity Platform
Overview
• ForgeRock Access Management
Overview
• ForgeRock Access Management
Product Brief
• Intelligent Authentication Video
• Webinar recording
Copyright © 2018 ForgeRock. All rights reserved
Coming Soon!
• Intelligent Authentication Overview
• Gartner Webinar
• Video & Blog Series
• Industry Briefs
• Migration Guide

16. THANK YOU!
Copyright © 2018 ForgeRock. All rights reserved