HSBC is a large global bank with 37 million customers across 70 countries. It aims to implement a single identity and access management solution globally using ForgeRock to provide a consistent experience while accommodating regional regulatory and business differences. ForgeRock allows HSBC to standardize on open standards like OAuth and OpenID Connect while supporting variations in markets and business lines. It also facilitates emerging technologies like biometrics and banking APIs. The platform helps democratize security so HSBC's developers have access to reusable capabilities to build new services securely and focus on innovation.