The Top 10 Worst Companies You Called in 2017

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According to the 800,000 tweets analyzed, the company that customers complained about the most was Delta Airlines! See the complete list of offending companies.

Technologie

Top 10Top 10
HOLD TIMEHOLD TIME
OFFENDERSOFFENDERS
IN 2017IN 2017
@
onholdwith

say “just ONE
unpleasant contact
center experience is
likely to make me take
my business
elsewhere.”
Source: YouGov

1. Delta Airlines
2. Verizon
3. Southwest Airlines
4. Comcast
5. Apple
6. Bank of America
7. UPS
8. AT&T
9. United Airlines
10. Sprint

of inquiries that
begin through
other channels
eventually
escalate to voice.

Can’t get a human on phone
Many phone steps needed
Long wait on hold
Extras are pitched
No apology for problem
Boring hold music
0 2 4 6 8 10
Scale 0-10, with 10 being the most annoying.
Source: Consumer Reports

Get Your CopyGet Your Copy
The ROI of Call-Backs
for Your Call Center

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The Top 10 Worst Companies You Called in 2017

1. Top 10Top 10 HOLD TIMEHOLD TIME OFFENDERSOFFENDERS IN 2017IN 2017 @ onholdwith

2. say “just ONE unpleasant contact center experience is likely to make me take my business elsewhere.” Source: YouGov

3. 1. Delta Airlines 2. Verizon 3. Southwest Airlines 4. Comcast 5. Apple 6. Bank of America 7. UPS 8. AT&T 9. United Airlines 10. Sprint

4. #10 @ sprintcare

5. @ united #9

6. @ attcares #8

7. of inquiries that begin through other channels eventually escalate to voice.

8. @ upshelp #7

9. @ BofA_H elp #6

10. @ apple #5

11. Can’t get a human on phone Many phone steps needed Long wait on hold Extras are pitched No apology for problem Boring hold music 0 2 4 6 8 10 Scale 0-10, with 10 being the most annoying. Source: Consumer Reports

12. @ com castcares#4

13. @ southw estair#3

14.

15. @ vzw support#2

16. @ delta #1

17. Get Your CopyGet Your Copy The ROI of Call-Backs for Your Call Center