Webinar slide deck from Folsom Creative and Inteum
Inteum develops industry-leading intellectual property management software with clients include technology transfer offices at over 400 installations in 22 countries around the globe, including universities, research institutions, federal labs, corporations, and startups.
Folsom Creative is a design and marketing agency that specializes helping clients create full stack marketing strategies. We provide a full suite of services to assist in our customers in these areas. Our clients rage from tech startups to large multi marketed enterprises.
Foundation First - Why Your Website and Content Matters - David Pisarek
Digital Marketing 101: Everything You Need To Know
1. Digital Marketing 101: Everything You Need To Know
Presented by Folsom Creative in Collaboration With Inteum Company LLC
2014-2015
2. WHAT
MATTERS
MOST?
The Best Marketing
Practices of 2014-15
Social
Media
Content
Marketing
Analytics
Web Design
SEO
3. AGENDA
Table of Contents
1. Introduction
2. Conversion Funnels
3. Blogging
4. Social Media
5. SEO
6. PPC | Adwords
7. Calls to Action
8. Landing Pages
11. Email Marketing
6. Leads & Sales
11. Customers
12. Analytics
13. Tech Publisher
14. Q&A
15. Wrap Up
4. Conversion Funnel Breakdown
Converting your visitors into leads
Content
Interaction
Sales
Blogging
Social Media
Calls to Action
Landing Pages
Lead Nurturing
Sales Processes
SEO & Paid Search
On Site Optimization
Email Marketing
Thank You Pages
Recurring Customers
Analytics
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6. Blogging
Your First Step In Content Marketing
What is a blog?
Blogs are a collection of articles, targeted to your audience.
Blog articles are generally 300-500, contain images, and allow
user interaction through commenting.
Why Should I Blog?
Blogging provides updated relevant content to your website. Keeping content up to date keeps visitors coming
back and helps Google rank your site more effectively.
6
7. SOCIAL MEDIA
Reaching users through the sites they visit most
• Increase brand awareness
• Reach new users
• Target your message
• Drive traffic
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8. SEO & Paid Search (SEM)
Optimizing content and advertising to reach a larger audience
RESEARCH STRATEGY TEST DISTRIBUTE
Keywords
Competition
Demographics
Geo Location
Budget
Content
Ad Copy
Quantity
A/B Testing
Quality Score
KPI’s
ROI
Blogging
Social Media
Adwords
Social Ads
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9. On Site Optimization
Maximizing the value of your site
What should you optimize?
Images: Reducing image size helps sites load faster.
Meta: Properly tag content and media.
Code: Reduce script size & quantity.
Cache: Serve static copies of your content.
Compression: Reduce the size of your site.
Rich Snippets: Tagging addresses, reviews, authors.
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11. Calls to Action
Drive interactions with a variety of calls to action
Learn More Opt-In
Newsletter Signup
Click to Call
Restricted Content
On Site Chat
Grab Their Attention!
Visitors won’t always call. It is important to offer opt-in strategies for clients at different stages of the buying
process. Monitoring the call to action that the user interacted with, will give you a great deal of information. Are
they qualified, just looking for pre sales information, or just a fan of your content? 11
12. Landing Pages
Fine Tuned Content For Your Targeted Audience
What is a landing page?
Landing pages are highly targeted to the user viewing the
page. Often times ad campaigns will drive users to the landing
page.
What goes on the landing page?
Most highly convertible landing pages consist of a keyword rich message, a captivating graphic, and an offer. In
most cases the landing page will request a few basic contact details in exchange for a whitepaper, sales call, etc…
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13. Email Marketing
Reaching out to your clients via their inbox
Email Marketing Works!
After your visitors have opted-in via your
website, you can deliver hand tailored content
directly to their inbox. By creating different lists
of subscribers, you can create targeted email
campaigns based on the users likelihood of
becoming a customer. Emails can consist of blog
updates, marketing messages, and upcoming
events.
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14. Thank You Pages
Tracking your visitors actions through thank you pages
The Thank You Page:
After a user completes any site interaction (opt-in form) you
should direct them to a thank you page. This page should
contain additional resources, a download, or additional
information regarding the opt-in.
Using analytics, you can track how the user made it to the
thank you page, and will allow you to track conversions.
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16. Lead Nurturing
Build confidence and trust before selling.
New Leads
Qualified
Target Email
Campaign
Sales Demo
Highly
Qualified
Sales
Make them Hungry:
New leads aren’t always ready to become a
customer. In some situations you will find a highly
qualified lead that can go directly to sales. In other
cases you should nurture your lead by offering
them different types of enticing content. Those
who interact with the content most, then gain
priority to the sales process. Identifying highly
convertible leads will increase conversion rates and
reduce wasted sales efforts.
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17. Sales
Convert your leads to customers
Marketing Past Your Site:
Marketing to your leads should flow well
into your sales process. Keeping the sales
flow from your website or other
marketing tools is important. Create a
sales process that complements your
marketing message and close more
customers by offering solutions that are
specific to their needs.
Problem
Solution
Customer
Time Satisfaction
Quality
Solution
Availability
&
Efficiency Listening
to the
customer
17
18. Recurring Customers
Keep your current customers in the loop
Resell to your customers:
Reselling to your customers is much easier by
keeping them in an extension of your lead
nurturing strategy. Continuing to email current
customers offers, updates, and request to do
business will lead to more customers coming
back for more. Recurring customers are also
more likely to refer your company or to become
brand ambassadors.
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19. Analytics
Measuring your marketing performance
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Keeping track of KPIs:
Be sure to keep some form of analytical data to
determine how your marketing campaign is
performing. Tools like Google Analytics can help
you monitor how customers are using your site
and can help you track users through your
conversion funnel. Many CRMs also have some
form of lead tracking to kelp you track
wins/losses and recurring customers. Measuring
your performance is key for setting new goals.
21. Inteum Technology Publisher
A practical approach to marketing with the Inteum Technology Publisher
What does an integration look like?
Main Website
• Company Landing Page
• Service/Offering Overviews
• News/Blog
• Social Media Integration
• Newsletter Signup
• Mobile Friendly Design
Inteum Technology Publisher
• Integrated Look and Feel
• Cross Platform Linking
• Social Media Integration
• Mobile Friendly Design
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22. Inteum Technology Publisher (continued)
A practical approach to marketing with the Inteum Technology Publisher
How can I benefit from an integration?
Integrating Technology Publisher and your current web
marketing strategy is incredibly simple. When used properly,
your web marketing platform will help drive more traffic to
your Technology Publisher site. The increase in traffic and
platform cohesion will help you identify more leads and
increase the potential of your entire marketing campaign.
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Welcome to todays Webinar Digital Marketing 101: Everything You Need To Know, hosted by Inteum and Presented by Folsom Creative.
Inteum develops industry-leading intellectual property management software with clients include technology transfer offices at over 400 installations in 22 countries around the globe, including universities, research institutions, federal labs, corporations, and startups.
Folsom Creative is a design and marketing agency that specializes helping clients create full stack marketing strategies. We provide a full suite of services to assist in our customers in these areas. Our clients rage from tech startups to large multi marketed enterprises.
In todays webinar we will cover a full stack marketing strategies. After we look at different marketing strategies we will take a look at a real world integration of these strategies and the Inteum Technology Publisher.
Lastly we will do a brief Q&A.
How visitors flow through your site, into your lead pool, and finally into your sales process is often referred to as a funnel. Each level of the funnel represents marketing strategies and a likely proportion of users to those strategies.
For example you will likely have more users reading your blog than you will have in your email marketing list. Getting your users through the funnel to each step and maximizing the volume of users who become customers is the key goal when creating a marketing strategy.
Lets go over some of the different strategies that help convert your users into customers.
At the top of the funnel we typically see a variety of content marketing strategies, social media sharing, and paid advertising.
Having a website that supports an easy creation of blog articles is essential when publishing frequent and engaging content. Publishing content helps attract more visitors and increases the amount of pages / keywords that your site is indexed for.
Social media is a great way to increase brand awareness and an even better way to find potential visitors that may not have searched for your services. When you post relevant and interesting content, people tend to share.The more frequently your content is shared, the more likely you are to get traffic from social media. Your social media performance is also a key indicator of your overall marketing performance.
Many social media platforms support demographic targeted advertising, making reaching your audience a snap.
SEO is the key to a well defined marketing strategy. Marketers should identify a group of keywords to rank for, content that is interesting and that can include those keywords, and to optimize articles to centralize around your targeted keywords.
Supplementing your organic SEO strategy with Ads is a great way to test keyword strings and to get more visitors for keywords that you may not rank for. Using A/B testing on your site can also help identify what types of content and messaging visitors engage most with.
A combination of organic SEO, Paid Ads, and Social Media are an integral part of your content marketing strategy.
Having great content distribution is important but if your site loads too slowly or is hard to access form different devices, you may risk loosing visitors or ranking poorly.
Optimizing images, site code, and server technologies is important for speed.
Optimizing your site for mobile visitors through web apps or responsive design will help your site gain better mobile engagement.
It’s one thing to have great content attracting new users to your brand but being able to get those users to interact with you is the goal. Lets take a look at how we can get users to start interacting with your marketing and sales team.
Calls to action are select areas of a marketing campaign that call the users attention and request an action. Often a call to action is a signup button, a download button, a contact form, a phone number, etc…
Optimizing calls to action is one of the most important components of a great marketing campaign. You need to make sure that your visitors have a way to initiate contact/interest.
Landing pages are often used for specific campaigns and are highly targeted to the key marketing message. Often landing pages include a pitch, a call to action, and an offer in exchange for action.
Once you have your customers information it is important to keep them engaged. Using email marketing can be a great way to help remind your leads of news, offers, etc…
Thank you pages are often great tools for two reasons.
First they give you a place to place your offer and second they offer a place to track conversions. If a user makes it to your tank you page, they have likely completed an action and are now a conversion/lead.
When you think of sales you may be thinking of a team of highly trained sales associates taking down orders; however in any affective marketing / web strategy you will be selling your product, idea, content, etc…
Making sure you are converting your leads into actual customers that help the overall goals of your marketing campaign is important.
Nurturing your leads is the process of taking your contact information that you have collected and using it to gain information about potential clients.
For example a lead who downloaded 5 whitepapers in one week may be a much more qualified lead than someone who simply signed up for your newsletter. In the same token you can put users into your email campaign and see which users respond best. These responses (open rate / traffic) are a great way to start segmenting your leads based on their interest.
Once you have your leads in varying segments of quality, you can start working on selling them your service, product, etc… A great sales team should be able to take your qualified leads and reinforce your marketing messages. From there a combination of problem/solution selling should used to move your leads to a buying solution.
Recurring customers are your best customers. It has been said that 20% of your customers generate 80% of your revenue. Focusing on selling new solutions or making new offers to your current customers is important. As new marketing strategies emerge, you may find new products/services to offer to your clients.
Often times your recurring customers become brand ambassadors and refer new clients as well. Referrals are always much easier to sell to.
The last part of your sales process is Analytics. Tracking segmented data across your marketing campaign can help you identify what marketing strategies are working and which are not. Likewise they can help you test new ideas and create new assumptions on what users are looking for. Analytics can be used in every stage of the process and are key to investigating the path a user follows when flowing through the conversion funnel.