At the 2014 Gael User Group, we invited customers to share their experiences of utilising Gael's solutions in their business. David Deveau of Jazz Aviation presents SMS records and workflow, demonstrating how Gael's solution help Jazz manage their SMS.

1. Qpulse: Your SMS Records and
Workflow Foundation
GAEL Qpulse Users Group - June 26/27, 2014
David T.Deveau, P.Eng., MBA
Vice President Safety Quality & Environment
Jazz Aviation LP & Jazz Safety Solutions

2. Safety Management Consulting
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• Your Speaker
• Intro – taking an integrated approach to
SMS
• Jazz Deployment of QPulse
• Qpulse life cycle example A – Flight
Attendant Injury
• Qpulse life cycle example A – Stores non-
Compliance
• Conclusion
• Jazz Safety Solutions
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3. Safety Management Consulting
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• David Deveau
– VP Safety Quality Environment
– GM for Jazz Safety Solutions
– Chair, Safety Subcommitte, National Airlines
Council of Canada (NACC)
– Chair, Safety Council, Regional Airline
Association (RAA)
• Jazz Aviation LP (Chorus Aviation)
– Operator (regional jets and turboprops)
– Contracts 98% of flying to Air Canada and
operates independent charters (past operator of
757 charters)
– More flights than any airline in Canada (approx.
800/day)
– Destinations across Canada and the US
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4. Safety Management Consulting
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• SMS is essentially a comprehensive set of
quality management system (QMS)
processes and tools used to manage risk
• Process integration and effective workflow
are keys to a high-performing SMS (as with
any QMS)
• Technology is one of the tools available to
integrate (and properly document)
• Qpulse is an effective backbone for your
SMS/QMS – not just for sub-processes like
reporting or audit, but as the framework to
stitch it all together
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5. Safety Management Consulting
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Safety
Management
System + OSH +
Security +
Operational
Irregularities &
Compliance
Safety &
Quality
Audits (Audit
Module)
Safety
Investigation
(Inc./Occur.
Modules)
Corrective
Action
Management
(CAPA
Module)
Trending and
Analysis
(Analysis
Module)
Document
Management
(Document
Module)
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6. Safety Management Consulting
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A
• Scenario (made up)
– Flight attendant (F/A) injury occurs on board an
aircraft
– Injury is caused by the improper use of a galley
cart
– During the investigation, it is discovered that
there was missing information in F/A training
and SOPs for the use of the cart, and there
have been several such injuries
• Scenario involves:
– Employee reporting
– Safety investigation
– Data analysis
– Changes to training and SOPs
– Communication to line employees
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7. Safety Management Consulting
Employee
reports event
via web form
which populates
Qpulse
database
Investigation branch
manages
occurrence via
incident and
occurrence modules
Qpulse injury trending
shows multiple
occurrences
CAPA used to make
recommendations and
track progress
F/A SOP document
and training
curriculum changed
and employee safety
alert created (the
CAPA) - all through
document control
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8. Safety Management Consulting
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• Scenario (made up)
– Internal audit discovers a non-compliance in the
storage of dangerous goods in a maintenance
hangar
– Follow-up by health and safety committees
reveals that there is a common issue across
multiple maintenance facilities that relates to a
lack of appropriate storage units to segregate
certain materials
• Scenario involves:
– Internal audit
– Historical record trending
– OSH Committee participation
– Procurement of equipment
– Communication to management and staff
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9. Safety Management Consulting
Audit calendar
call for MTC base
audit and audit
produces DG
storage finding
Joint OSH Committee
search of past audit
findings,
investigation results
and workplace
inspection findings
reveals a history of
issue across all MTC
facilities
CAPA used to make
recommendations
and track progress
(including cabinet
procurement)
DG storage policy
updated, new
placard designed
and employee
safety notice
created (the CAPA)
- all changed and
approved through
document control
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10. Safety Management Consulting
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• Good processes that are designed to
integrate across all parts of the system are
critical to an effective SMS and/or QMS
• However, complex organizations and high
volumes of activity can challenge even the
best designed systems
• An integrated technology platform, as
provided by Qpulse – if properly
integrated into your SMS – can turn a
good SMS/QMS into a world-class one
– Integrated processes that are linked together
– Highly accessible records of due diligence and
compliance to internal SMS/QMS processes 10

11. Safety Management Consulting
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