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InnovationManagement
Filippo Scorza
#Start-ups #Growth Hacking
#Digital Transformation and Innovation Consultant
#Digital Volunteer in Africa
Whatdoes
innovationmean?
Transformingan
invention/discovery
inaproduct
i.e.LASER
R&D
Transformmoneyintoknowledge
INNOVATION
Extractbusinessoutofthisknowledge
70:20:10
RULE
70Sustaining
20Exploring
10Newparadigm
Whatbusinessarewein
today?
Whatnewopportunities
doesthedisruptionopen
up?
Whatcapabilitiesdowe
needtorealizethese
opportunities?
Thinkbig,
actsmall,
failcheap!
learn
making
people
want
things
F R O M
making
things
people
want
T O
HOW?
User centered
approach to problem
solving
T i p s & Tr i c k s # 1
You start from what
people, users,
customers, consumers,
(…) need or want to do
T i p s & Tr i c k s # 1
Customer don’t want
a quarter-inch drill,
they want a
quarter-inch hole
Theodore Levitt, 1962
T i p s & Tr i c k s # 1
Customers are not
looking for products
T i p s & Tr i c k s # 1
They are looking for
solutions to struggles
that they meet in their life
T i p s & Tr i c k s # 1
Dive into your
customer journey
#UX
T i p s & Tr i c k s # 2
T i p s & Tr i c k s # 2
T i p s & Tr i c k s # 2
Empathise
T i p s & Tr i c k s # 3
Define
Ideate
Prototype
Test
Understand the
experience, situation and
emotion of the person
who you are working for
Empathise
T i p s & Tr i c k s # 3
Define
Ideate
Prototype
Test
Process and synthesise
the findings in order to
form a user point of view
that you will address
Empathise
T i p s & Tr i c k s # 3
Define
Ideate
Prototype
Test
Focus on idea generation.
You translate problems into
solutions. Explore a wide
variety and large quantity
of ideas to go beyond the
obvious solutions to a
problem
Empathise
T i p s & Tr i c k s # 3
Define
Ideate
Prototype
Test
Build to think.
A simple, cheap and fast
way to shape ideas so you
can experience and
interact with them
Empathise
T i p s & Tr i c k s # 3
Define
Ideate
Prototype
Test
Ask for feedback on your
prototypes.
Learn about your user,
reframe your view and
refine your prototype
T i p s & Tr i c k s # 4
Iterative process
Exploration
T i p s & Tr i c k s # 5
Creation
Reflection
Implementation
Self Exploration
Observation
Contextual Interviews
Exploration
T i p s & Tr i c k s # 5
Creation
Reflection
Implementation
Personas
Customer Journey Map
Stakeholders Map
Exploration
T i p s & Tr i c k s # 5
Creation
Reflection
Implementation
Value Proposition
Empathy Map
Service Prototype
Exploration
T i p s & Tr i c k s # 5
Creation
Reflection
Implementation Business Model Canvas
T i p s & Tr i c k s # 6
Open Innovation
[the innovator’s dilemma]
T i p s & Tr i c k s # 7
Stop the HiPPO
WHAT DO
YOU THINK
ABOUT?
WHAT DO
WE KNOW
ABOUT?
T i p s & Tr i c k s # 7
T i p s & Tr i c k s # 8
T i p s & Tr i c k s # 9
Phygical
[Physical + Digital]
T i p s & Tr i c k s # 1 0
Bottom Up
Open culture is the key for success since doing
new things means failing in most of them.
T i p s & Tr i c k s # 1 0
Top Down
North Star: initiatives are the polar star of a
company.
RESTAURANTSMEETAIRPORTS
MRISCANMEETKIDSNEEDS
AUTOMOTIVEMEETGAMING
MCDONALD’SMEETF1
TELECOMMEETLEGO
404
CHANGENOTFOUND
DIDYOUSHAREOURIDEAWITHOTHERMANAGERS?
MOSTLIKELYITWASKILLEDBYTHECORPORATE
IMMUNESYSTEM
I’mtrulysorryabout this
SCREWIT!
JUSTDOIT!
hello@filipposcorza.com

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Innovation Management