Christian Galvin presents on best practices for user acquisition and discovery for mobile apps. He discusses the large opportunities in the growing $100 billion mobile app economy but also the challenges of competing in an app store with over 1.8 million apps. Galvin advocates taking a strategic and cohesive approach to user acquisition that incorporates organic and paid user discovery methods and leverages data to optimize performance.
3. About
Fiksu
500
1800
CLIENTS
300%
YEAR
OVER
YEAR
GROWTH
200
3
PEOPLE
APPS
CONTINENTS
Global
Footprint:
8
worldwide
offices
in
Boston,
San
Francisco,
Europe
and
Asia.
Clients
include:
• Leading
eCommerce
brands
• World
class
brand
marketers
• 33
of
the
Top
50
grossing
game
publishers
6. $100
Billion
Dollar
Mobile
App
Economy
$74
billion
Shipments
of
connected
devices
Mobile
app
&
ad
revenue
combined
for
over
$19
billion
in
2012
MARY
MEEKER
"2012
KPCB
Internet
Trends
Year-‐End
Update"
1
billion
units
in
2012
Apple
~20x
more
iOS
devices
than
Macs
in
Q4
IDC
Worldwide
Dec
2012
Apple
and
Google
Play
app
store
downloads
topped
102
billion
in
2013
GARTNER
Sept
2013
in
revenue
will
be
generated
by
mobile
apps
in
2016.
GARTNER
Market
trends
Aug,
2012
7. Consumers
Prefer
Apps
87% of
consumer
5me
spent
in
mobile…
is
in
apps
•
Men:
25
h
53
m
APP
Games,
news,
produc5vity,
u5lity,
communica5ons,
social
networking…
Women:
28
h
7
m
13% of
consumer
5me
is
spent
in
mobile
web
•
Smartphones
Mobile
Web
Men:
4
h
1
m
Women:
4
h
23
m
In
browser,
surfing
the
web,
emula5ng
the
desktop
experience.
Source:
Nielsen
11. Big
Opportunity
–
Big
Challenges
“Consumers
have
never
been
more
connected
–
but
it’s
never
been
harder
to
connect
with
them.”
–
Tom
Daly,
Coca-‐Cola
• 1.8M apps in
Apple
App
Store
&
Google
Play
• Top 25 developers
control
> 50% app
store
revenues
(CANALSYS,
DEC
2012)
• Average user: has
40
apps,
but
regularly
uses
only
15
(HARVARD
BUSINESS
REVIEW,
MAR
2013)
• 26% of
all
app
downloads
are
used
only
once
(LOCALYTICS,
MAR
2011)
• Measurement & ROI: Is
the
biggest
mobile
marke5ng
challenge
–
cited
42%
of
survey
respondents
(FORRESTER
RESEARCH,
SEPT
2012)
• Fragmenta&on: a
complex
ecosystem
full
of
disparate
point
products
•
(
13. Mobile
App
Marketer’s
Dilemma
Whether
NEW
to
app
markeHng
or
a
Seasoned
Veteran
ALL
ParHcipants
face
similar
issues!
•
•
•
•
•
•
•
The
big
ques5on:
“How
to
succeed?”
How
do
I
get
loyal
users
-‐
those
most
likely
to
mone5ze
-‐
at
scale?
What’s
the
“ideal”
ranking
to
achieve
in
the
App
Store?
How
do
I
achieve
that
rank?
How
much
does
it
cost?
Which
traffic
sources
deliver
the
best
results?
How
do
I
get
visibility
to
my
ROI?
15. User
Acquisi5on
Best
Prac5ces
1. Strategic
goal
serng
2. Maximize
organic
lis
through
op5mal
App
Store
rank
3. Incorporate
vast
global
media
inventory
4. Support
all
forms
of
atribu5on
&
measure
everything
5. Learn
from
the
past
6. Let
big
data
drive
op5miza5on
7. Op5mize
on
all
event
types
and
generate
downloads
from
loyal
users
8. U5lize
real
5me
bidding
(RTB)
9. Take
advantage
of
social
media
10. Create
strategies
for
peak
periods
16. Strategic
Goal
Serng
Not
Strategic
• Launching
an
app
• Achieving
specific
category
or
overall
App
Store
rank
• Genera5ng
100K
or
1
Million
downloads
Strategic
• Aligning
mobile
app
objec5ves
with
your
primary
business
purpose
-‐
“Mobile
first”
mentality
• Integra5ng
mobile
app
marke5ng
into
your
overall
mix
• Understanding
mobile
app
new
revenue,
revenue
protec5on
&
margin
contribu5ons
• Adjus5ng
marke5ng
budgets
&
spend
in
accordance
with
contribu5ons
17. Maximize
Organic
Lis
Through
Op5mal
App
Store
Rank
Rank
• Organic
lis:
organic
downloads
driven
by
ad
spend
#1
.
.
• Goals
based
on
rank:
.
• Best
cost/organic
download
• Maximize
volume
• Quality
of
organic
users
• Key
variables
to
track:
• Overall
app
rank
• Category,
sub-‐category
rank
• App
ra5ngs
.
.
–
.
.
.
.
.
.
–
.
.
.
.
.
XX
Cost
>
Benefit
Op5mal
ROI
Insufficient
volume
18. Incorporate
Vast
Global
Media
Inventory
Incen5vized
Non-‐Incent
Networks
&
Aggregators
RTB
Exchanges
Social
Publisher
Direct
Example:
Fiksu
reaches
250
billion
iOS
and
Android
impressions
per
month…
sHll
hungry
19. Incorporate
Vast
Global
Media
Inventory
Change
is
Rapid
• Networks
owning
considerable
share
can
change
virtually
overnight
Need
to
be
nimble
• Adver5sers
need
to
be
able
to
shis
media
spend
rapidly
to
find
the
best
traffic
sources.
and
respond
Change
Con5nues
• As
noted,
change
is
ongoing.
Find
a
partner
that
can
respond
Share
Volume
by
Network
2012
10%
Share
2011
60%
Share
2011
30%
Share
2012
0%
Share
2013
5%
Share
20. Support
All
Forms
of
Atribu5on
–
and
Measure
Everything
Device Iden&fier
Apple
Adver5sing
Iden5fier,
Facebook
ID,
MAC
Address,
IMEEI
and
others
Digital Fingerprin&ng
Takes
“digital
fingerprint”
of
configura5on.
Matches
configura5on
at
5me
of
conversion
HTML 5 Cookie
Small
file
stored
in
local
storage
(“cookie-‐like”)
Requires
a
redirect
to
Safari
Browser,
Android Referrer
Standard
Google
Play
atribu5on
methodd
21. Learn
from
the
Past
Billions
of
historical
markeHng
data
points
AutomaHcally
acHonable
for
current
and
future
markeHng
/
ad
buying
decisions
in
real
Hme
Receiving
over
5%
of
iOS
app
launches
worldwide
Fiksu ‘Knowledge Base’: Mobile User Profile Store
•
300
Million
Unique
iOS
User
Profiles
•
100
Million
Unique
Android
User
Profiles
Mobile Event Data infrastructure
•
130
Billion
Marke5ng
Events
per
Month
•
Tracked
110
Billion
Launches
22. Let
Big
Data
Drive
Op5miza5on
• For
op5mal
ad
spend,
take
a
“Big
Data”
approach
to
op5miza5on.
• Consider
an
ad
program
with:
–
–
–
–
–
–
5
crea5ves
4
sizes
each
3
networks
with
thousands
of
publishers
10
countries
3
devices
2
opera5ng
systems
• Mul5ply
by
thousands
of
poten5al
combina5ons
to
iden5fy
what’s
driving
best
results.
• Requires
an
op5miza5on
engine
that
considers
all
data
in
every
possible
combina5on.
23. Op5mize
Based
On
All
Event
Types
&
Generate
Downloads
from
Loyal
Users
Atribute
post-‐download
ac5ons
driving
your
business
App
Launches
Purchases
Registra5ons
Online
&
Physical
Sales
Device
Type
Geography
Tie
ac5ons
back
to
points
of
origin
Media
Sources
Crea5ve
Tightly
couple
to
op5miza5on
for
best
performance
Op5mize
on
Downloads
Op5mize
on
loyal
users-‐
Up
to
3x
performance
“Expanded
loyal
user
base
while
reducing
cost
to
acquire
loyal
users
by
50%;
achieved
#2
in
iOS
ProducHvity
category.”
–
Cole
Mercer,
Director
of
Marke5ng,
Lemon
24. U5lize
Real-‐Time
Bidding
RTB
exchanges:
the
most
transparent
way
to
buy
media
• Purchasing
more
directly
from
publisher
• Delivers
best
price/performance
• Many
adver5sers
do
not
access
this
inventory
• Integrate
op5miza5on
and
atribu5on
directly
with
RTB
Exchanges
to
ensure
efficiency
25. Take
Advantage
of
Social
Media
• To
date:
Facebook
and
Twiter
only
concrete
success
stories
for
mobile
app
marke5ng
• Facebook
– Ad
types
specific
to
apps
– Powerful
targe5ng
op5ons
• Twiter
– Sponsored
tweets
– Celebrity
tweets
26. Facebook:
The
Opportunity
•
•
•
•
Audience
size
(1.15B,
820M
on
mobile)
Mobile
usage
now
70%+
of
MAU
App-‐specific
ad
unit
Segmenta5on
op5ons
To
maximize
this
opportunity,
marketers
must
measure
downloads
and
loyal
usage
ac5ons.
Your
choice
is
to
build
it
yourself
–
or
work
with
a
Facebook-‐
integrated
atribu5on
and
op5miza5on
partner
like
Fiksu.
27. Create
Strategies
for
Peak
Periods
Volume
and
cost
indexes
2012
4.57M
$1.38
November
5.32M
$1.67
6.01M
December
January
2014
Thanksgiving,
Black
Friday,
Cyber
Monday
11/30
App
Deadline
Christmas
iTunes
Connect
App
Store
Freeze?
$1.56
New
Years
5.02M
$1.29
February
29. Personal
Capital
Summary
Personal
Capital,
an
innova5ve
financial
services
pla{orm
that
enables
customers
to
manage
their
financial
accounts,
seeks
to
acquire
high
quality
customers
with
over
$100K
in
inves5ble
assets.
Approach:
•
•
Fiksu
effec5vely
op5mizes
Facebook
mobile
app
install
ads.
Iden5fies
and
drives
high-‐quality
target
users
at
scale.
Results:
•
•
Acquired users: Increased
by
15X
Cost per acquisi&on:
Reduced
by
25%
“Fiksu’s
success
in
driving
high
volumes
of
quality
users
has
had
a
transformaHve
impact
on
our
business.…
idenHfying
the
right
qualified
users
and
reaching
them
in
quanHty
has
improved
our
ability
to
grow.”
—
Sam
Yount,
VP
Marke5ng
30. Large
Consumer
Packaged
Goods
Brand
Summary: Branded
app,
part
of
mul5-‐app
por{olio
•
•
•
App Engagements: 1.2
million
Cost Per Download: $.15
Cost Per App engagement: $0.02
Plus:
Ten
million
pre-‐download
impressions
Plus:
benefits
of
pervasive
on-‐device
presence
31. Quick
Service
Restaurant
Chain
• Sustained
program
to
establish
a
mobile
presence
for
its
brand
suppor5ng
10,000
loca5ons
worldwide
• Overall
Rank:
from
120
to
18
• Downloads:
from
3k/day
to
30k/day
• 6.7M
app
engagements
• Cost
per
download:
$.33
• Cost
per
loyal
user:
$.82
• Cost
per
app
engagement:
$0.07
Plus:
750M
pre-‐download
impressions
Plus:
benefit
of
pervasive
on-‐device
presence
33. Fiksu:
Unique
Access
To
Inventory
• Media:
99%
of
available
worldwide
mobile
media
• Fiksu
KnowledgeBase:
Over
150
billion
in-‐app
events
• FreeMyApps:
World’s
largest
rewards-‐based
app
and
game
discovery
network
–
1.5
million
unique
users
• Facebook:
Integra5on
with
Facebook:
ad
buying
combined
with
Fiksu’s
op5miza5on
engine
• RTB:
Integra5on
with
real-‐5me
bidding
exchanges
• One-‐Source:
Centralized
media
buying
and
op5miza5on
through
Fiksu
34. Leverage
Technology
You
Can
Build
It
or
You
Can
Buy
It
• U5lize
ALL
traffic
sources
• Overcome
mobile
ad
tracking
challenges
• Integrate
and
op5mize
across
en5re
program
• U5lize
massive
data
trove
of
app
ac5ons
• Integrated
repor5ng
35. FreeMyApps
• World’s
highest-‐volume
app
discovery
network
• Community
of
1.6
million
highly
ac5ve
users
dedicated
to
discovering
new
games
• Over
quarter
million
engaged
Facebook
and
Twiter
users
• Consistent
record
of
delivering
100,000
users
within
72
hours—all
within
target
CPI
36. Thank
You!
Download
free
eBooks
and
white
papers
www.fiksu.com/ebooks
chris5an@fiksu.com
www.fiksu.com
@fiksu