Denise Lloyd's Presentation from Emerson Global Users Exchange on what it takes to develop a successful training program.

1. What does it take to develop a quality training
program?
Denise Lloyd
Technical Trainer
Fieldbus Foundation

2. Introduction
 Bus protocols can be complex
 To reap the most benefit, knowledge is important
 Training enables the End User
 But, is all training created equal?
 Consistency
 Best practices/Pedagogy
 Accessibility
 Recognition
 Maintenance
2 © 1999 – 2012 Fieldbus Foundation

3. Introduction
 Students are looking for a
Quality Training Program
 Must address concerns
 Must be quantifiable and
documentable
 Must be repeatable
 Individuals and Companies
approached the Fieldbus
Foundation, requesting
recommendations for End
User Training
3 © 1999 – 2012 Fieldbus Foundation

4. Case Study - FCTP
 Set out to develop the
Foundation Certified Training
Program (FCTP) in response
to End User requests
 Development focus:
 Quality of program
– Materials, equipment, instruction,
content, administration
 Ability to meet End User needs
 Consistency
 Expandability
 Maintenance
 Visibility
4 © 1999 – 2012 Fieldbus Foundation

5. Developing the Training Program
5 © 1999 – 2012 Fieldbus Foundation

6. Locate Subject Matter Experts
 Where to find Subject Matter Experts?
 Current training programs
 Technology Developers
 In house
 Experts assist with future program steps
 FCTP: The Foundation approached instructors at
training sites known for their excellence with
Fieldbus Protocols; many of those instructors now
teach FCTP Training
6 © 1999 – 2012 Fieldbus Foundation

7. Evaluate Market Needs
 FCTP: Use-case analysis
 who would take the training
 what they would want out of it
7 © 1999 – 2012 Fieldbus Foundation

8. Define Educational Needs
 Training programs must meet the needs of their
students
 Consider student needs when defining the overall
objectives of the training program
 FCTP: Multiple training certificates would be needed
to resolve all use cases.
 Each Training Certificate was defined in general
terms and by the pool of target students
 Foundation Certified Professional
 Foundation Certified Support Specialist
 Foundation Certified Technical Specialist
 Foundation Certified Physical Layer Installer
8 © 1999 – 2012 Fieldbus Foundation

9. Detail Instructional Elements
 Common pedagogical method is twofold
9 © 1999 – 2012 Fieldbus Foundation

10. Detail Instructional Elements
 Bloom’s
Taxonomy:
 Method of defining
learning outcomes
with active verbs
that define the
desired end state of
the student
achievement
10 © 1999 – 2012 Fieldbus Foundation

11. Detail Instructional Elements
 FCTP: Formed team with industry training experts
 Defined Learning Objectives with team
 Followed with defining Cognitive Learning
Outcomes for all curriculums
11 © 1999 – 2012 Fieldbus Foundation

12. Define Evaluation Process
 Need process for evaluating if requirements are
met
 Must examine and diagnose coverage of
cognitive learning objectives with curriculum
material
 Materials include everything presented to student
 Slides, handouts, references, labs, exercises, worksheets
12 © 1999 – 2012 Fieldbus Foundation

13. Define Evaluation Process
 FCTP: threefold audits
 Training Site
 Instructors
 Curriculum
 Instructors are expected to
be capable of instructing
any of the curriculum
programs
 Audits for Instructor and
Curriculum are conducted
against the Learning
Objectives and Cognitive
Learning Outcomes defined
earlier
13 © 1999 – 2012 Fieldbus Foundation

14. Determine Continuing Program Needs
14 © 1999 – 2012 Fieldbus Foundation

15. Determine Continuing Program Needs
15 © 1999 – 2012 Fieldbus Foundation

16. Case Study: FCTP
What resulted:
FCTP program developed, defined, and brought
online
Initial Training Sites are among those who assisted
with program development
New Sites are approached based on
recommendations from Foundation Fieldbus End User
Councils
Sites can offer Certified Training once the Site, the
Instructor, and the Curriculum have all been audited
for program compliance
16 © 1999 – 2012 Fieldbus Foundation

17. Case Study: FCTP
What resulted:
Now have 4 curriculae, 8 Sites in FCTP Program
Student Registry has been created
Updates to curriculum are managed as protocol
expands
17 © 1999 – 2012 Fieldbus Foundation

18. Case Study: FCTP
FCTP Sites
18 © 1999 – 2012 Fieldbus Foundation

19. Where To Get More Information
 FCTP Website:
 http://www.fieldbus.org/index.php?
option=com_content&task=view&id=93&Itemid=210
 Bloom’s Taxonomy Explained:
 http://gates.govdl.org/docs/A%20Guide%20to%20Developing
%20Cogntive%20Learning%20Objectives.pdf
19 © 1999 – 2012 Fieldbus Foundation

20. Summary
20 © 1999 – 2012 Fieldbus Foundation

21. Summary
 Questions?
 Presenter Contact/Feedback:
 Denise.Lloyd@fieldbus.org
 512-794-8890 x22
21 © 1999 – 2012 Fieldbus Foundation