Leading executive with 20+ years experience improving operations

FERNANDO ALBERTO MESQUITA DE MELO
Rua Passos Manuel 124 6ºDt • 1150-260 Lisbon, Portugal
34 Quai de Dion Bouton, B2 Lot 1158 7ème etg • 92800 Puteaux France
+351 938277777 • +33 668430040 •
fernando.melo21@yahoo.com
CEO / MANAGING DIRECTOR
Reputable executive leader with more than 20 years combined experience impacting corporate performance by
bringing strong style of management to lead development and enhancement of effective operational processes
and business development strategies. Quality focused director, applying rigor, discipline, and management
know- how in order to make things happen. Customer focused team builder, orchestrating results-driven
collaborations to maximize profitability and meet/exceed goals. Award-winning team leader, investing in
people, developing innovative solutions and delivering results. Areas of expertise include:
International Business • Strategic Planning and Development • Operations Management • Leadership
Continuous Improvement • Quality Processes • Change Management • Relationship Building Sales •
Customer Service and Relations • Industrial Operations • Annual Budget • P&L
Logistics • Employee Management and Development • Labour Negotiations • Presentations
PROFESSIONAL EXPERIENCE
ALLIANCE HEALTHCARE, Paris, France – Jan 2016 to present
Leading in providing distribution services and pre-wholesaling and supports an extensive network of
independent pharmacists, with € 4,1 Bi annual revenue, 4000 employees, and 20% of market share
Commercial Director Upstream & Downstream
Lead development of company strategy and annual operating and strategic planning. Present annual budget
and monthly results, coordinating profitable P&L.
The Alliance Healthcare provides distribution services and pre-Wholesaling, and supports an extensive
network of independent pharmacists. With over 30,000 employees, Alliance Healthcare is a leader in
pharmaceutical distribution in Europe offering pharmaceutical laboratories and drug manufacturing
Distribution Company, Alliance Healthcare France has 52 warehouses and provides it services well in
intermediate distribution of medical products and health, day to day, with deliveries over 12 000 pharmacies in
France, which more than 480 M packages per year.
ALLIANCE HEALTHCARE, Lisbon, Portugal – 2011 – 2015
Leading in providing distribution services and pre-wholesaling and supports an extensive network of
independent pharmacists, with € 660 M annual revenue, 480 employees, and 30% of market share.
CEO
and monthly results, coordinating profitable P&L.
The Alliance Healthcare provides distribution services and pre-Wholesaling, and supports an extensive
network of independent pharmacists. With over 30,000 employees, Alliance Healthcare is a leader in
pharmaceutical distribution in Europe offering pharmaceutical laboratories and drug manufacturing
Distribution Company, In Portugal, resulting from the partnership between Walgreens Boots Alliance, the
National Association of Pharmacies, Alliance the Alliance Healthcare is a leader in delivering drugs to the
pharmacy. Alliance Healthcare Portugal has four warehouses with a total operating area of more than
12,000m2 located in Porto, Lisbon, Castelo Branco and Almancil. The Alliance Healthcare provides it services
well in intermediate distribution of medical products and health, day to day, with deliveries over 1800
pharmacies in Portugal, which more than 67 M packages a total of more than 1,700,000 deliveries.

FERNANDO ALBERTO MESQUITA DE MELO • Page 2 • fernando.melo21@yahoo.com
Operational Highlights
• Spearheaded dramatic enhancements in service quality.
• Propelled certifications in ISO 9001/2000. Certification for “Investors in People” achieved 2012.
• Improved operational efficiency by developing and introducing dally key indicator process.
• Cultivated culture of rigor, discipline, and ethical principles utilizing basic management principles.
• Achieved high rate of customer satisfaction via all business and operational improvements.
Financial Enhancements
• Generated dramatic surpassing of all KPI targets in company.
. Moving from 22% Market Share in 2011 to 29% Market Share in 2014
. Turnaround of the Company with losses of 2 Million euros in 2011 and 2012 to 7.4 Million net profit in
2013 and 12.4 Million net profit in 2014.
Awards and Recognitions
• EFQM Model Recognize for Excellence 3 Stars. Alliance Healthcare Portugal 2013
. Excellence in the Workplace Award 2014, First Place in the "Health and Pharmaceuticals
. One of the best 100 companies to work in Portugal 2014. Exame Magazine
. National Excellence Gold Award Winner, EFQM Model 2015
GROUNDFORCE PORTUGAL, Lisbon, Portugal • 2008–2011
Leading ground handling company, with €115M annual revenue, 3,000 employees, and 70% of market share.
CEO
and monthly results, coordinating profitable P&L. Direct 5-member board (4 nonexecutive), and oversee 7
direct reports (Operations Manager, HR Manager, Sales and Marketing Manager, Security Manager,
Finance/Quality Manager, Legal Council Manager, and Customer Service Manager). Build strong customer
relations with prominent companies such as Air France, KLM, British Airways, Lufthansa, TAP, and
Continental. Obtain board approval for all company actions.
• Drove company turnaround from challenging economic situation of €15M+ in lost revenue per annum
and reputation of poor quality of service.
• Spearheaded dramatic enhancements in service quality, improving left behind luggage incidents (per
1,000 passengers) from 47 to 19 (industry average) and bringing punctuality up 20 points from 65%
to 85%.
• Delivered resolution to difficult labour situation, orchestrating key negotiations with unions that
rectified old labour agreement from time of monopoly, which resulted in 40% higher salaries than
competition, annual salary increases of 5% (inflation plus carrier plan automatic), and non-flexible
labour shifts.
• Propelled certifications in ISO 9001/2000, ISAGO/IATA, Cargo 2000, and OSHAS 18 001, as well as
moving into place EFQM Model (Achieved 3 stars Recognition 2010). Certification for “Investors in
People” in progress.
• Improved operational efficiency by developing and introducing dally key indicator process for
continuous improvements.
• Cultivated culture of rigor, discipline, and ethical principles utilizing basic management principles.
• Achieved high rate of customer satisfaction via all business and operational improvements.

• Generated dramatic surpassing of all KPI targets in company.
• Maximized profitability by lowering company losses from €38M in 2008 to €19M in 2010 and 9 M in
2011.
• ANA Award for Service Improvement at Lisbon Airport (2009).
TNT EXPRESS WORLDWIDE (PORTUGAL), S.A., Lisbon, Portugal • 1994–2008
Global provider of services for mail and express delivery needs, serving over 200 countries with 155K
Employees and €10.4B in annual revenue.
Country General Manager, International Business Unit
Managed all activities related to Portugal, including company strategy, operating plan, and budgeting/P&L.
Led alignment of Portugal division with global company strategy worldwide, including projects, plans, and
objectives. Supervised 7 direct reports (Operations Manager, HR Manager, Sales and Marketing Manager,
Finance and Quality Manager, Customer Service Manager, Porto Depot Manager, and Lisbon Depot
Manager). Facilitated presentations at international level inside and outside of TNT.
Additional Functions
• Directed full integration of domestic company Tranjato Transportes de Carga, LDA (1999–2000).
• Earned honour of Godfather of Greece, Bulgaria, and Israel TNT branches (1998).
• Nominated Southern European Customer Service Director, including Spain, Italy, France, and
Portugal (1996–1997).
• Appointed National General Manager of one of biggest international companies operating in Courier
sector (1994–2008).
• Delivered top performances in almost all multinational key indicators, including Customer Service
KPIs in Call Centre, Sales KPIs, Service Quality Indicators, Customer Retention, and Employee
Satisfaction.
• Developed and introduced continuous improvements, quality processes (like EFQM model), and
culture of “Make It Happen,” establishing TNT in Portuguese markets as top company in terms of
“Best Place to Work,” “Most Profitable,” and “Most Reliable.”
• Drove TNT to be leader in terms of quality, social responsibility, and Investors in People.
• Earned 3 Masters Awards for TNT Portugal at Annual Senior Managers Meeting Worldwide (only one
to do so in over 150 countries). Led TNT Portugal to be one of few companies in world to have
attained EFQM Excellence Award.
• Instituted TNT as leading Social Responsibilities Programme, becoming Benchmarking Country in
Programme of ECO Familie
• Spearheaded growth of TNT Express Portugal, starting in 1994 with 30 employees and annual
revenue of €5M in 1994 and growing business to 600 employees and €40M.
• Established TNT Express as one of best practices company-wide, growing ROS% to more than 15%,
one of most profitable countries in TNT world (industry average is 8% and best in class is 12%)

Internal:
• TNT Masters, Winner of Fundraising Awareness Award Category in 150 Countries (2006).
• Business Excellence Award, IBU TNT Express in 60 Countries (2004).
• TPG Masters, Winner in Human Resources Category in 150 Countries (2004).
• TPG Masters, Finalist in Results Category in 150 Countries (2004).
• Special Achievement Award, IBU TNT Express in 60 Countries (2003).
• TPG Masters Winner in 150 Countries (2003).
• Best Customer Service Direct Report Country, IBU in 60 Countries (2003).
• TPG Master Divisional Winner in 150 Countries (2002).
• Best Performing Country, Revenue Protection, IBU in 60 Countries (2002).
• Quality Award, IBU in 60 Countries (2002).
• Best Customer Service Direct Report Country, IBU in 60 Countries (2002).
• Major Account Direct Report Country, IBU in 60 Countries (2002).
• Profit Award, IBU in 60 Countries (2001).
• Most Improved Administration Performance Award, IBU in 60 Countries (2000).
• Most Improved Revenue Quality Award, IBU in 60 Countries (2000).
• Manager of the Year Award (1998).
External:
• Award for Good Citizen Companies, EXAME Magazine (2006).
• Classification in 100 Best Workplaces in Europe, European Institute Great Place to Work (2004).
• National Excellence Gold Award Winner, EFQM Model (2004).
• Best Company in Transport/Distribution Sector, Portugal, EXAME Magazine (2003).
• National Excellence Award Winner, Silver Award, EFQM Model (2003)
• 4
th
Best Place to Work in Portugal, EXAME Magazine (2003).
• 1
st
Place on Teleperformance Award for Best Call Centre in Portugal (2002).
• Quality Recognition Award, EFQM (2001).
• 2
nd
Best Place to Work in Portugal, EXAME Magazine (2001).
• Accreditation for Local “Investors in People” (2001).
VAGOTIR, Lisbon, Portugal • 1990–1994
Domestic door-to-door distribution company with annual revenue of €10M and 300 employees.
CEO
Directed strategy development for company, as well as annual operating and strategic plan. Developed and
coordinated annual budget, presenting and evaluating monthly results. Orchestrated company
communications with Board. Led P&L management and daily operations of company. Managed 6 direct
reports, including Operations Manager, Sales and Marketing Manager, Finance and Quality Manager, Porto
Depot Manager, Coimbra Depot Manager, and Faro Depot Manager. Developed strong client relationships
with leading companies such as Renault, Opel, and Mitsubishi.
• Drove company to be market leader in distribution in Portugal within 5 years, particularly in
automotive spare parts sector.
• Developed new style of service and approach to customer relations that made company stand out
within transport industry.

EDUCATION
Masters Degree in Management Development
University of Warwick, Warwick, Coventry, United Kingdom
Mechanical Engineering Degree
University of Portugal, Lisbon, Portugal
PROFESSIONAL DEVELOPMENT
TLP, Talent Leadership Programme (Promoted by CEO of TNT to 12 Top Managers Worldwide)
Postgraduate Course in Welding (Welding and Quality Portuguese Institute, Lisbon, Portugal)
Total Quality Management (APQ, Portuguese Quality Association)
Coaching Training, Myers Briggs Type Indicator (Ask Europe PLC Management Futures, Ltd.)
Analyse the Future, eSolutions 2001 (International Data Corporation)
Enhancing Leadership Performance (University of Chicago Graduate School of Business, Barcelona, Spain)
Sales with Nero-Linguistic Programming (Brownlee & Associates)
Presentation Skills, Nero-Linguistic Programming (Brownlee & Associates)
Management Development Programme (London Business School)
Media Training BBC Journalist (Communication School of Arts, Amsterdam)
CERTIFICATIONS
Cargo 2000 Certification (2010) OSHAS
18 001 Certification (2009, 2003)
ISAGO/IATA Standard (2009)
ISO 9001/2000 Certification (2008, 2003)
Certified by INAC in Safety (2006)
SA 8000 Certification (2005)
ISA 14001:1999 Certification (2004)
ISO 9002:1995 Certification (2000)
LANGUAGES
Portuguese • English • Spanish • French

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