1. GLOBAL SECURITY & INVESTIGATIVE SERVICES

2. B U S I N E S S P R E S E N T A T I O N T O :
PPFA

3. Presenting Team
Fernando Tapia
Director National Accounts
Florida Division General Manager

4. Agenda Topics
 About Us
 Mission
 Elite Executive Support Team
 Services
 Assessment & Implementation
 Extra Added Values
 Typical Implementation Process
 Points Of Distinction
 Officer Selection & Screening
 Customized Training Manuals &
Post Orders
 Pre Assignment Training
 Pricing advantages
 Q &A

5. We will commit the necessary resources to ensure success
 Our organizational Team is founded on
more than 200 years in Law Enforcement
and Security experience
 Founded in 1980 (35 years in Business)
 $35 million revenue, steady growth
 1,200 employees
 150 clients
 700 service locations throughout the
United States, Canada and the Caribbean
 94% client retention, 2014
 95% client satisfaction, 2014
 U.S. owned, private ownership
 Florida based office and global resources.
 Personalized service and cares for their
employees.
About Us

6. Mission
Our mission is to provide comprehensive security, protection and
investigative services in the most professional and consistent
manner. We want to assure that you have chosen a company with
long standing stability, the highest level of integrity and most
importantly, a company that is reliable and true to its commitment.
✪
Committed your site will be a showcase for us and will utilize all the
necessary resources to provide you with the excellent and
professional service you deserve.

7. Executive Management Team
Joseph M Saponaro
CII – PRESIDENT
Gary E. Weksler
EXECUTIVE VICE PRESIDENT
Kevin P. Clark
SENIOR VICE PRESIDENT
Chuck Garelick
VP SPECIAL EVENTS
Kenneth J. Grossberger
MS, CPP – VICE PRESIDENT
Fernando J. Tapia
NATIONAL ACCOUNTS DIRECTOR
FLORIDA DIVISION GENERAL
MANAGER
Luis Pere Rodriguez
PUERTO RICO DIVISION GENERAL
MANAGER

8. Services
Unarmed/Armed Security Officers
Loss Prevention Agents
Executive Protection & Investigations
Special Events
Patrol Services & Alarm Responses
Cargo Escorts & Consulting

9.  Uniform Security Officers
 Armed Security Specialists
 Retail Loss Prevention Officers
 Concierge Plus
 Private Detective
 Seminars
 Consulting
 Patrols-Alarm response
 Escorts
 Electronic-Tech Services
OTHERServices

10. Assessment&Implementation
 Recognizing that clearly-defined expectations are the foundation of any
successful partnership, we begin most relationships with a Needs
Assessment. This step helps: identify your expectations.
 Pinpoint your specific performance standards, and review the strengths
and weaknesses of your current security program.
 Our Implementation Plan is designed to move the Needs Assessment into
action by prioritizing your requirements and defining specific procedures
to address them.
 After delivering and implementing a customized solution, we continually
assess its effectiveness and update the program accordingly.

11. TypicalImplementationProcess
 Joint review of current program to identify your specific needs,
priorities, goals and objectives.
 Creation/refinement of security staff job descriptions as necessary.
 Identification of specific recruiting, screening and selection standards.
 Identification of quality control measures, performance assessment
standards and review periods.
 On-site Operational Transition Meeting with security staff.
 Creation/refinement of Post Orders and development of customized
instruction and training manuals.
 On-site training and testing of officers and supervisors before we start.
 Ongoing assessment of program and staff quarterly.

12. AddedValues
 We can guarantee the immediate response by a member of our management
team to any issue that affects any aspect of our client’s daily operations on a
seven (7) day, twenty-four (24) hour basis.
 Elite Investigations utilizes law enforcement and security professionals to train
and supervise the security staff assigned to your property.
 Our program requires our security staff to make immediate notifications on
intelligence related to homeland security, MARSAC, criminal activities,
(specifically property losses, organized groups involved in thefts and any unusual
incidents), directly to management.
 Our operation size gives the advantage of providing a personal touch of service
superior to any other competitor with a customized unique service.
 Elite Investigations provides the best benefits possible to our Officers. We think a
well treated officer will result in excellent performance and less turnover. Our
employees are our ASSET!!.

13. OfficerScreening&Selection
The structure and scope of your screening program will be customized to
accommodate your specific needs, in addition a number of screening and selection
tools are available within your contract they are as follows:
 Pre-qualification interview
 Military Service/Experience
Verification
 State registration and
fingerprinting
 Driving Record Checks
 Social Security Number
Verification
 Proof of legal right to work
 Statewide Criminal Record
checks
 Personal reference check
 Education Verification
 Previous Employment
Verification
 Drug Screening

14. Pre-AssignmentTraining
Pre-Assignment Training: All employees, regardless of assignment, are required
to complete our Pre-Assignment Training. This provides critical training in the
foundation of private security, which includes the following training topics:
 Role & Purpose of
Private Security
 Workplace Harassment
 Relationship with Civil
Authorities
 Communication Skills
 Observation Skills
 Customer Service
 Interpersonal Skills
 Communication
 Origin of Civil Liability
 MARSAC/As needed
 Criminal vs. Civil
Liability
 Report Writing
 Company Values
 Note Taking
 Performance Excellence
 Use of Reports
 Patrol Techniques

15. NATIONAL ACCOUNTS
•LIMITED BRANDS (VICTORIA SECRET-PINK-BBW-HENRI BENDEL)
•KATE SPADE-JACK SPADE-JUICY COUTURE
•JCREW & MADEWELL
•CHARLOTTE RUSSE
•TWEEN BRANDS (JUSTICE)
•STEVE MADDEN
•TORY BURCH
•BEBE
•ROSS
•AEROPOSTALE
•REI
•GAP
•ANN TAYLOR-LOFT
•UNIQLO
•GUESS
•DSW
•BURLINGTON COAT FACTORY
•PAYLESS SHOES
•RENT-A-CENTER
•WHOLE FOODS
SERVICING RETAIL STORES & OTHERS IN USA & CANADA

16. WHY SHOULD YOU CHOOSE
ELITE INVESTIGATIONS
A very strong management team, dedicated exclusively to the
Uniformed security business and Investigations.
Privately owned which means we are not influenced by a
larger Corporate entity that may not be as sensitive to the
needs of each client
Invested heavily in the service quality processes necessary to
back-up our promises - PERSONALIZED SERVICE / DEDICATION
TO DETAILS & SERVICE ORIENTED.

17. WHY SHOULD YOU CHOOSE
ELITE INVESTIGATIONS
Customized services tailored to your Client as
every Client is unique.
Electronic patrol and incident reporting software which reports
in real time, giving security roles a modern day approach but
most importantly “WE DO TAKE CARE OF OUR EMPLOYEES”
A growing reputation as
“The Best Guard Company in the Business”
With a proven track record!

18. Thank You!