1. SUMMARY:
• A highly qualified information systems professional with 7+ years of experience; managing, installing, securing,
troubleshooting, and maintaining information systems in a classified enterprise environment.
• 7+ years administrating Solaris and Windows enterprise class servers in a classified environment
• Qualified professional experienced in server, workstation and network operations, as well as Office automation
• Seeking a challenging Information Technology (IT) position in the Dallas Texas area maximizing my experience
and training.
• Self-starter with the ability to work without supervision
• A fast learner with a strong analytical insight to grasp new concepts and ideas
• Excellent interpersonal skills possessing the ability to work well with others in a team environment
• Consistently out performs peers in a highly competitive atmosphere
• Excellent communication skills
SECURITY CLEARANCE:
• Possess a TOP SECRET / SCI security clearance based on SSBI / SBI completed March 5, 2011
EDUCATION:
• High School Diploma; Plain Dealing High School
• BSIT with concentration in Advanced Networking; University of Phoenix
CERTIFICATIONS / TRAINING:
• Information Technology Specialist, United States Army Signal Center, 2009
• Joint Network Node Operator and Maintainer, FT Huachuca, Arizona 2009
• CompTIA Security + CE, Schofield Barracks, Hawaii 2010 (Verification Code 1786XNDBBPBQS0XJ)
• CompTIA Network + CE, Kandahar, Afghanistan 2011 (Verification Code 2CVRFS2JPDRQ1820)
• CompTIA A + CE, Kandahar, Afghanistan 2011 (Verification Code JK9TFS7DPGBQKSSH)
• CompTIA Cloud Essentials, Columbia, Maryland 2013 (Verification Code 4GPN8SLKVPQ41TDX)
• Certified Ethical Hacker v7, Columbia, Maryland 2013 (Verification Code ECC98073781360)
• ITIL Foundation 2011, Columbia, Maryland 2014 (Verification Code GR750101301FW)
• CompTIA Cloud +, Columbia, Maryland 2014 (Verification Code ELYGZ0NLZLRQCS10)
• Computer Hacker Forensic Investigator v8, Columbia, Maryland 2014 (Verification Code ECC36628264837)
• Defense Information Systems Agency (DISA) Level I System Administrator, Raven Rock Mountain Complex
Site-R (RRMC Site-R), 2014
TECHNICAL SKILLS:
• Network Management Experience: TCP/IP (DHCP, WINS), VPN and Ethernet
8533 Southwestern Blvd, Dallas, TX 75206
Cell Phone (706) 589-1669
felishawade2014@yahoo.com
www.linkedin.com/in/felishawade
Felisha L. Wade

2. • Operating System Experience: Microsoft Windows (2000, XP, 2007, 8.1), Solaris (8, 10)
• Hardware Experience: Servers Sun Fire (X4450, X4170, X3-2, X3-2L), SPARC (T4-1), Dell PowerEdge
(R610, R710, 1950, 2950, 6850) Dell PowerVault (MD 1220, 3000) Routers/ Switches (Cisco 3560, 3750, 2960)
Virtualization Clients (Sun Oracle Sun Ray 2 and 3 Plus), KVM Switches (Belkin, NTI Primux), COMSEC
(TACLANE Micro KG-175D, KIV-7M, AN/PYQ Simple Key Loader)
• Software Experience: Microsoft Office Suite (2003, 2010, 2013), VMware, Cisco Unified Communications
Manager and Call Manager Express), What’s Up Gold, Assured Compliance Assessment Solution (ACAS),
SecurityCenter, Nessus Vulnerability Scanner, Alloy Navigator 6.5.1, TeamViewer 7, DameWare 11.2,
BitLocker Drive Encryption
PROFESSIONAL EXPERIENCE:
• United States Department of Agriculture/Food and Nutrition Service– 09/15 to Present
Desktop Support Specialist
o Providing Tier 1 (phone) and 2 (in-person) support
o Help develop knowledge database items and resolve the problems telephonically, remotely, or in person
o Installs various hardware and software components
o Coordinate hardware maintenance
o Acting as an on-site technician
o Disconnect PC and peripherals
o First Level Support for VOIP phones
o Relocate and reconnect components
o Test LAN connectivity and provide confirmation to the user
o Resolve typical desktop connectivity issues
o Ensure that customer expectations are met
o Serve as the queue monitor and assign tickets to appropriate technicians
o Manage desktop and laptop computer images and quality assurance processes
o Assist with training others on the team and new members to the team on practices, procedures,
and technical aspects of the job
• US Army, DISA, RRMC Site-R– 06/12 to 08/15
Systems / Database Administrator
o Oracle 10g Database Administrator for NPES (Nuclear Planning and Execution System), Oracle Solaris
10 with Trusted Extensions Administrator for SMART.neXt (Secure Messaging and Routing Terminal
Next Generation), NCCS (National Command and Control System)
o Senior System Administrator responsible for providing core services by configuring, installing, and
managing data services at operating system/server application level
o Responsible for administering server-based operating systems, successfully distributing applications, net
storage, messaging, and application monitoring
o Accountable for managing system accounts, performing system-wide backups, and data recovery
o Solely responsible for the supervision of classified and unclassified message traffic via electronic mail
systems, database operations, implementing conversions, and investigating problems in a database
environment
o Responsible for security updates and patches applied: Information Assurance Vulnerability Assessments
(IAVA), operating system patches, and antivirus software ensuring 100% compliance with DoD and
DISA standards
o Responsible for implementing and enforcing national and DoD security policies and directives
o Authored, tested, and implemented local restoral and contingency operations plans
o Alternate UNIX /Windows/ Automated Message Handling System (AMHS) /Defense Management
System (DMS) Administrator for NCCS
o Alternate Administrator responsible for all software and hardware upgrades on NCCS

3. US Army, 516TH
Signal Brigade, 307TH
ESB with combat tour to Kandahar, Afghanistan– 05/09 to 05/12
System /Network Administrator
o Primary Administrator in charge of providing SIPRNET and NIPRNET data services
o Provided voice switching functions, utilizing VoIP (Cisco Phones 7900 Series)
o Alternate Administrator responsible for the maintenance and operation of Satellite Transportable
Terminal
o Assured Local area network (LAN) services were available to subscribers with 99.9% uptime
o Supervised and evaluated system performance, network traffic, and security
o Successfully developed, maintained, and implemented telecommunications disaster recovery plans to
ensure business continuity