1. Felisha M. Gay
1412 Shepard St., Kannapolis, NC 28025 Phone: 704.224.1697 Email: felishagay@gmail.com
QUALIFICATIONS:
- 20+ years excellent customer service skills in Banking, Finance, and Administrative
Services
- Intermediate knowledge of Microsoft Office and SunGard EXP AG and Omni Suite
- 10+ years Data Entry 10-key skills with 12,000 ksph, typing with 40+ words per minute,
and Basic QuickBooks
EXPERIENCE:
Administrative Assistant/ Accounts Payable Clerk Charlotte, NC
Stone Restoration of America 2013 to 2016
- Entered invoices in Foundations software for payment
- Process payroll and HR functions
- Answered multiple phone lines and transferred calls to appropriate extensions
- Scheduled and arranged necessary hotel, travel, and event accommodations
- Organized files
- Distributed mail to appropriate recipients
- Reconciled medical and credit card bills
Accounting/Operational Analyst Charlotte, NC
TIAA-CREF Financial Services 2005 to 2012
- Issued retirement contracts for individuals employed in higher education
- Verified participants addresses and mailed Welcome packages
- Researched to verify duplicate contracts are not issued
- Updated participants’ accounts (addresses, phone numbers, etc) per requests from
institutions
- Applied payments to participants’ contracts from data provided by institutions
- Issued refunds to participants
- Participated in the LEAN manufacturing program as a coordinator/facilitator
- Served as a member of the Problem Solving team to help correct issues and problems
that may arise during processing of contracts
AR/AP/ Administrative Services Clerk Concord, NC
Paragon Revenue Group (formerly Jon Barry & Associates) 1998 to 2005
- Posted and verified payments to debtors’ accounts that were received from the debtor
and/or clients
- Answered telephone professionally and transferred calls appropriately
- Balanced General Ledger
- Balanced month end closings and reconciled monthly bank statements
- Issued debtor refunds
- Established payment arrangements with debtors
EDUCATION:
AAS, Accounting
Rowan-Cabarrus Community College Salisbury, NC
Degree received May 1998