1. Felicia Roberts
P h o n e ( 2 1 4 ) 2 8 2 - 6 5 8 9
E m a i l - f e e b e e i b e @ g m a i l . c o m
https://www.linkedin.com/pub/felicia-roberts/7/843/6ab
Sr. IT Project Manager / Program Manager
• Experienced IT professional with over 12 years in Project Management successfully leading all
phases of diverse technology and business projects
• Strategy and Planning; Demonstrated history of accurately determining scope, duration and
complexity of projects and delivering innovative solutions and producing high-quality deliverables
that meet or exceed timeline and budgetary guidelines.
• Definition and utilization of quantitative measurement techniques
• Excellent communicator; Acutely skilled in executive level presentations leveraging technical,
business and financial acumen with ability to clearly lead communication sessions with client
executives, project team and stakeholders.
• Expert in agile and waterfall project management methodologies. Concurrently plan and
manage multimillion-dollar projects aligning business goals with technology solutions to drive
process improvements and business continuity.
• Project management experience spans Six Sigma SIPOCs, waterfall and Agile methodologies.
Skills Summary:
15 years Mortgage Banking
and Servicing
13 years Information
Technology
Waterfall & Agile SDLC
IT Strategy & Planning
Data Connectivity Strategy,
Planning & Execution
Information Security
Management
PMO Governance
Systems Analysis
Process Improvement
MS Project / Excel / Visio
Contract Management
Risk Management
Vendor Management
Default Management
Business Continuity
QA Planning & Execution
Professional Experience
Accomplishments:
 Successfully delivered 20 projects from 2011 – 2015 with average budgets of $1.2 million and above
 Only PM within the 50+member PMO organization who consistently and concurrently manages 5 or
more large and extra-large projects across multiple lines of business while maintaining responsibility
of Jr. PM and BSA staff management.
 2015 – Managed all technical and business components across multiple LOB’s to upgrade the LPS
Desktop enterprise data feed, meeting customer expectations, project budget and timeline.
 2015 - Managed all technical and business components of a business critical conversion of the real
estate owned servicing system Equator to reCascade
 2013 – Concurrently managed two projects budgeted at $1.6mil and $750K respectively, which
entailed the creation of a BK workstation within the primary servicing platform, workstation data
normalization and conversion from the primary default servicing platform (Fortracs) to LPS Desktop
for the foreclosure, bankruptcy and supporting departments.
 2012 – Managed conversion of vendor management property inspection system from iClear to LPS
Invoice Management
 2011 – 2014 - Managed End of Year efforts across all lines of business serving as POC for both IT and
the business.

2. Nationstar Mortgage, LLC. 05/2011 – Present
Lewisville, TX
Sr. IT /EPMO Project Manager
 Manage staff of 5 Jr. and Sr. Project Managers
 Manage cost benefit analysis, project budget, resource allocation and load balancing for all projects
 Manage multiple concurrent programs and/or projects driving accountability of all participants to
achieve project commitments
 Manage software system development and integration projects through all phases of project life cycle.
 Work with multiple internal and external business and technology project stakeholders for the
purpose of gathering and defining requirements and to ensure accurate translation of business needs
into functional and technical specifications.
 Provide “best practice” scenarios and recommendations to the business and developers to promote
efficiency and cost effective project design, development and implementation.
 Manage multiple concurrent programs and/or projects driving accountability of all participants to
achieve project commitments
 Provide critical leadership and direction to drive consistency and promote best practices
 Market project and program level benefits
Fiserv Lending Solutions 05/2007-05/2011
Dallas, TX
Lead Conversion Business Consultant
 Provided system specific business continuity, process and performance recommendations
 Worked with multiple internal and external project stakeholders for the purpose of gathering and
defining requirements.
 Performed as liaison between internal IT developers and the business units of various clients to
ensure accurate translation of business needs into technical design.
 Lead project analysis and definition. Identify and mitigate project risks. Communicate project status
to pertinent management levels. Identify and resolve project issues and control project scope.
 Created automated processes for business clients through the use of the system scripting tool.
 Provided “best practice” scenarios and recommendations to the business and developers to promote
efficiency and cost effective project design, development and implementation.
 Performed gap analysis against existing software capabilities and also potential new product features
 Authored business requirements, functional specs and process flow documentation for system
enhancements.
 Analyzed system source code for anticipated system modifications and/or enhancements.
 Managed and supported resolution of system defects and initiate and manage any projects that may
arise in the process of defect resolution.
CitiFinancial Mortgage, Inc 08/2002-05/2007
Irving, TX
IT Business Systems Analyst
 Provided 2nd
level support to end users of the production servicing applications i.e. MortgageServ and
DRI. I also provided system support for third-party vendors and independent systems that interface
with the production system such as Peoplesoft, Venture, RSSI, First American, , Loan Quest,
VendorScape, iClear and CFI /LoanQuest LOI’s.
 Provided “best practice” scenarios and recommendations to the business and developers to promote
efficiency and cost effective project design, development and implementation.

3.  Provided adhoc reports/queries for the business through the use of Cognos, SQL and the
MortgageServ Report Writer tool. Responsible for enmasse updates of production data performed by
FTP/DBCM processing.
 Maintained and monitored the ECS scheduler which houses all FoxPro jobs used to perform the daily
processing of a peripheral system.
 Assisted with the authoring of business requirements, functional specs and process flow
documentation for production system enhancements. Also involved in all phases of projects from level
zero estimates to functionality testing/sign-off, and post-implementation support.
 Managed and supported the detection and resolution of production defects and initiated any projects
that surfaced in the process of defect resolution. Reduced the number of cash defect submissions by
20% in 2005.
 Performed QA and UAT unit testing to insure that all business needs and expectations are achieved.
Conversion Team Member 07/2001-08/2002
 Participated in GAP Analysis sessions for the conversion from old servicing platform to MortgageServ.
Provided standard QA and enhanced functionality testing/sign-off, and post-implementation
production support.
 Prepared functional specifications, worked with the developers to relay and ensure accurate
assessment and delivery of the business requirements and expectations.
 Performed data mapping and validation exercises for the conversion from CSW (customer service
workstation), Loan Quest, Maestro and Action to MortgageServ.
Education and Certifications
 2012 - NSM MS Project Certification
 2012 - NSM Project Management Certification
 2014 - NSM Management Essentials Certification
 1998 – AS in General Management