2. Agenda
• Explore why does effective communication make
a difference?
• Review the Communication Model and obstacles
to effective communication
• Identify 3 Techniques of Effective Communication
• Present useful guidelines for effective
presentations
Company Confidential – no elements of this presentation may be
reproduced without the express permission of Kitch Consulting.
3. Communication
is key to
achieving all
our goals as
Managers
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reproduced without the express permission of Kitch Consulting.
4. • In Groups take 5 minutes to discuss whether you
agree/disagree with the statement
• Explain why you agree/disagree
• Give 2 examples to support your view point
• Be prepared to share your views with the wider
group
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reproduced without the express permission of Kitch Consulting.
5. 5 key factors to raise
productivity :
• Effective leadership Can any of these be
• Establishment of a high achieved without
performance culture effective
communication?
• Employee engagement
practices
i4CP, Productivity Report
• Training and development
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reproduced without the express permission of Kitch Consulting.
6. A B
1. Sender Receiver
2. A B
Sender Receiver
Which model actually represents effective
communication?
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reproduced without the express permission of Kitch Consulting.
7. The first basic law of
communication is:
“It is not what A says
which is true but what
B understands”.
The second law of
communication is:
“If B misinterprets A’s
meaning , A is at fault.”
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reproduced without the express permission of Kitch Consulting.
8. A B
Sender Receiver
Filters Filters
A B
Sender Receiver
Company Confidential – no elements of this presentation may be
reproduced without the express permission of Kitch Consulting.
9. MEDIA SEMANTIC PSYCHOLOGICAL ORGANIZATIONAL
Colour Vocabulary Expression Status/Title
Size Print Slang/Jargon Appearance Silo phenomena
Noise Accent Race University grade
Pronunciation Religion
Gender
Company Confidential – no elements of this presentation may be
reproduced without the express permission of Kitch Consulting.
10. Company Confidential – no elements of this presentation may be
reproduced without the express permission of Kitch Consulting.
11. GETTING THE MESSAGE ACROSS
Body Language
7%
The Way We Say
38% Things (vocal
55% interest)
Words (verbal
content)
Albert Mehrabian (1969))
Company Confidential – no elements of this presentation may be
reproduced without the express permission of Kitch Consulting.
12. Three techniques of effective communication:
• Intuitive Listening
• Powerful Questioning
• Being Authentic
Company Confidential – no elements of this presentation may be
reproduced without the express permission of Kitch Consulting.
13. 3 levels of listening:
• Self-centered listening - “What does this
mean to me?”
• Other-centered listening - “What does this
mean to this person?”
• Intuitive listening - “What does this really
mean?”
Source: LifeForming Leadership Coaching
Company Confidential – no elements of this presentation may be
reproduced without the express permission of Kitch Consulting.
14. Powerful questions can be remembered using
the formula:
• Direct
• Open
• Ownership
• Revealing
Source: LifeForming Leadership Coaching
Company Confidential – no elements of this presentation may be
reproduced without the express permission of Kitch Consulting.
15. • Accepts others for who they are- knowing we
all fail/make mistakes
• Willingness to be vulnerable, i.e.
acknowledging ones own mistakes/short
comings
• Focus is on building transparent relationship
to be of benefit to the other person
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reproduced without the express permission of Kitch Consulting.
16. How do the 3 techniques of effective communication apply to
presentation skills?
• Powerful questions – Engage your audience by asking them
questions
• Intuitive listening – listen to audience, do you need to change
pace, direction or the focus of your presentation.
• Be Authentic – Use examples from your own life/experience
where possible to illustrate the points you are presenting.
Company Confidential – no elements of this presentation may be
reproduced without the express permission of Kitch Consulting.
17. Prepare, Prepare, Prepare
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reproduced without the express permission of Kitch Consulting.
18. “I keep six honest serving-men
They taught me all I knew
Their names are What and Why and When
and How and Where and Who”
Rudyard Kipling, (1902) ‘Just So Stories: the ‘Elephant
Child/How the elephant got its trunk’.
Company Confidential – no elements of this presentation may be
reproduced without the express permission of Kitch Consulting.
19. • Why ? – What’s My Objective?
• Who? – Who will the audience be?
• Where - Venue
• When - Timing
• What – Content/Structure
• How – Delivery methods
Company Confidential – no elements of this presentation may be
reproduced without the express permission of Kitch Consulting.
20. In short effective communicators have high
Emotional Intelligence, i.e.
• Have high self-awareness
• Have the ability to control their own emotions
• Are self-motivated to achieve goals
• Recognise emotions of others – empathy
• Can manage emotions in others – because they have
authentic relationships with them
Company Confidential – no elements of this presentation may be
reproduced without the express permission of Kitch Consulting.
21. “The single biggest problem in
communication is the illusion
that it has taken place”
George Bernard Shaw
Company Confidential – no elements of this presentation may be
reproduced without the express permission of Kitch Consulting.
