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Room Division Key Terms
1.
© ™ Fazlea
Allahie | Student | IBAIS University | email: fazleaallahie@gmail.com PAGE 1Room Division 2017 – Short Note Key Terms - 1. Back of the House: The Functional areas of a Hotel in Which Staff have little or no Direct Guest Contact. e.g. The Engineering, Accounting & Human Resource Departments. 2. Front of the House: The Functional areas of a Hotel in Which Staff have Extensive Guest Contact. such as – Front Office, Food & Beverage 3. Job Description: A detailed list identifying all the Key duties of a Job as well as Reporting Relationships, additional responsibilities, Working Conditions & any Necessary Equipment. 4. Job Specification: A list of the Personal Qualities, Skills & Traits Necessary to Successfully Perform the Tasks outlined in a Job description. 5. Organization Chart: A Schematic Representation of the Relationships among Positions within an Organization, Showing where each Position Fits into the Overall Organization & illustrating the divisions of Responsibility & Lines of Authority. 6. Private Branch Exchange (PBX): A Hotel’s Telephone Switchboard Equipment. 7. Revenue Center: A Hotel Division or Department that sells Products or Services to guests & thereby directly Generates Revenue for the Hotel - The Front Office, Food & Beverage Outlets, and Room Service & Retail Stores are Typical Revenue Center. 8. Revenue Management: The Practice of Maximizing Revenue by balancing the room rates guests pay with Hotel Occupancy. The Challenge is Securing the Highest possible room rate for each Potential guest. 9. Support Center: A Hotel division or department that does not Generate Revenue directly but Supports the hotels Revenue Centers Includes the Housekeeping, IT, Accounting, Engineering & Maintenance, Human Resources divisions. 10. Strategy: A Plan of Action a department or division uses to achieve its goals. 11. Walk-in: A Person Who Arrives at a Hotel without a Reservation & Request a Rom. 12. House limit: A guest credit limit established by the hotel. 13. Call Accounting System (CAS): A device linked to the Hotel Telephone System that Accurately accounts for guest telephone calls by identifying each phone number dialed from guestroom Telephones & Tracking Charges.
2.
© ™ Fazlea
Allahie | Student | IBAIS University | email: fazleaallahie@gmail.com PAGE 2Room Division 2017 – Short Note 14. Guest Cycle: A division of the Flow of Business through a Hotel that identifies the Contacts & Financial Exchanges between guests & Hotel Employees. 15. Guest Folio: A Paper or Electronic form Front desk Staff uses to Chart Transactions on an Account Assigned to an Individual Person. 16. Property Management System (PMS): A Computer Software Package that Supports a Variety of Applications related to Front Office & back office activities. 17. Voucher: A document detailing a Transaction to be posted to an Electronic Folio used to Communicate information from an unconnected point of Sale to the Front office System. 18. Advance Deposit Guaranteed Reservation: A Type of reservation guarantee that Requires the guest to pay a Specified amount of money to the Hotel I Advance of Arrival. 19. Affiliate Reservation Network: A hotel Chain’s Reservation System in which all Participating Properties are Contractually Related. 20. Block: An agreed upon number of rooms set aside for numbers of a Group Planning to stay at a Hotel. 21. Book: To sell or Reserve rooms ahead of time. 22. Cancellation hour: The hour Which a Property may release for Sale all Unclaimed Non-Guaranteed Reservations according to Property Policy. 23. Cancellation Number: A Number Issued to a Guest who has Properly Canceled a Reservation & Providing that a Cancellation Request was Received. 24. Central Reservation System: A Network for Communicating Reservation in Which each Participating Property is Represented in an Automated Database & Require to Provide room Availability data to the Central Reservations Center on timely basis. 25. Confirmation Number: A code that Provides a Unique reference to a Reservation Record & assures the guest that the Reservation record exists. 26. Corporate Guaranteed Reservation: A Type of reservation guarantee in which a Corporation signs a Contractual Agreement with the Hotel to accept Financial responsibility for any no-show business Travelers it Sponsor. 27. Cut-Off-date: The date agreed upon between a group & a hotel after which all Unreserved rooms in the group’s block will be given back to the general room’s inventory for sale. 28. Free Independent Traveler: A Traveler who is not Part of a Group.
3.
© ™ Fazlea
Allahie | Student | IBAIS University | email: fazleaallahie@gmail.com PAGE 3Room Division 2017 – Short Note 29. Global distribution System (GDS): A distribution channel for reservations that provides Worldwide distribution of Hotel reservation information & allows the selling of Hotel reservations around the World & Usually accomplished by Connecting the Hotel company Reservation system with an Airline reservation system. 30. Internet Distribution System (IDS): A direct marketing distribution channel that Provides property Exposure & reservations Management for Independent Hotels, chain hotels & 3rd Party Intermediaries Representing Hotel Companies. 31. Guaranteed Reservation: A reservation that assures the guest that a room will be held until a specific time of the day following the guest schedules arrival date. This may be checkout time or any time the Hotel Chooses. 32. Non-Affiliate Reservation Network: A Central Reservation Systems that Connects independent (non-chain) Lodging Properties. 33. No-Show: A guest who made a room Reservation but did not register or cancel. 34. Non-group displacement: The Turning away of Transient guests for lack of Rooms due to the Acceptance of group business. 35. Non-Guaranteed Reservation: A Reservation agreement in which the Hotel holds a room for the guest until a Started Reservation cancellation hour on the day of arrival & the Property is not guaranteed Payment in case of a No-show. 36. Overbooking: Accepting more Reservations than there are Available room. 37. Overflow Facility: A Property Selected to receive central System Reservation Requests after Room Availabilities in the Systems Participating Properties within a Geographic Region have been Exhausted. 38. Payment card Guaranteed Reservation: A Type of Guarantee Supported by Credit card Companies These Companies Guarantee Participating Properties Payment within for Reserved rooms that Remain Unoccupied. 39. Prepayment Guaranteed Reservation: A Type of Reservation guarantee that Requires a Payment in full before the day of Arrival. 40. Revenue Manager: The manager Responsible for forecasting demand for each market Segment the Hotel seeks to Attract – Corporate Transient group, Leisure Transient & others. Also typically manages e-Commerce functions. 41. Reservation Record: A Collection of data that identifies a guest & his or her Anticipated Occupancy needs before arrival at the Property. 42. Reservation Systems: Software Specifically designed to handle the creation, Modification, Conformation & cancellation of Reservation record. 43. Seamless Connectivity: The Ability of Travel agencies to book Reservations directly into Hotel reservation systems as well as Verify room Availability & records. 44. Wash down: Blocking fewer rooms than the number Requested by a group based on the Group’s history. ( Chapter – 05 Photocopy )****