Faye Clarke is a 29-year-old British national with over 12 years of experience in retail management, customer service, and sales. She has held several managerial roles at cosmetic brands like Bobbi Brown and Max Factor where she exceeded sales targets and led teams. Currently she is the store manager of a standalone Bobbi Brown store in Dubai where she manages staff and ensures excellent customer service. Clarke has strong communication, leadership, and interpersonal skills and enjoys meeting new people from different cultures and backgrounds.

1. FAYE CLARKE
Bahar 5 Jumeriah Beach Residence
M: 0557685516
E: fayeclarkemua@hotmail.com
D.O.B: 22nd March 1985 Nationality: British
EDUCATION:
1996 – 2001 Dartford West Technology College for Girls
8 GCSE’s including Maths & English, GNVQ level 1
2001 - 2003 Bexley College
PROFILE:
As a mature twenty nine year old I have the confidence and ability to work and communicate with people of all
ages and at every level of management. I thrive on meeting new people and adapt easily in new environments.
I am a confident leader with ability to identify goals and requirements in demanding situationg, I always aim
for the best, to be genuine, passionate and creative.
ATTRIBUTES:
· Strong communication skills: written and verbal, confident when speaking with clients or
colleagues , as well as presenting to large groups.
· Bubbly and uplifting personality with a highly professional manner
· Conscientious and passionate with strong desire to succeed in everything I do
· Motivated and hard working with 12 years of experience working to achieve targets.
· Computer literate with experience of using Microsoft programs
· Competent at using the internet for research or assistance
· Excellent interpersonal skills and customer service experience gained from extensive interaction
with the public
PROFESSIONAL EXPERIENCE:
2012 to date Bobbi Brown - Store manager, Education - Dubai Running a free standing store, managing 5 staff,
my primary task is to ensure that all staff members (mine and across Dubai) are well educated on all products,
give 100% quality customer service, have good selling skills and can cater to customer needs. Store manager
duties not only consist of the store maintenance, supplying work permits, stock control, business & strategic
planning, rotas, commercial reviews, weekly reports but dealing with customers and staff in a way so that the
store reaches monthly targets. So far the 18 months I have worked here.
My staff have reached target 16 months,
Achieved x4 100% Mystery Shop results
Last October and January we was rewarded for achieving 70% growth on previous year.
Educated large audiences with makeup presentations, gaining new clients and sales.
All my years of passion and hard work paid off in March 2013 when I won the incentive for best achiever and
growth on sales , I was flown to New York for a luxury break.
2008- 2012 Bobbi Brown - Concession Manager
I feel this roll is one of my greatest achievements. I started up a new account for one of the most famous
makeup artists in the world, Bobbi Brown. My account was built in 2008 I personally recruited new custom
and promoted the launch of the new Bobbi Brown counter within the store John Lewis. Two years on it was the
highest account in growth within the UK and ranking second best counter within the south of England. I met
with Bobbi Brown herself a few times in London and used all she told me with in my team. Aged 23 I was
managing my account and had a team of four, my team doubled in size and I conducted interviews to employ
new members regularly. Over the 5 years the account was consistent on growth each year. Although my tasks
and duties seemed endless my main focus was that my staff where well educated on customer service, their
product knowledge was to a high standard and that every one that had been touched by a Bobbi Brown artist
was happy, feeling more confident and walked away with a smile.

2. 2007- 2008 O2 Arena Greenwich London : Pantry Coordinator
As a Pantry Coordinator my primary focus was customer satisfaction. I had the responsibility of supervising a
team of forty to fifty staff, depending on the circumstances and event requirements. On a busy night this would
involve organizing the team to ensure that each VIP suite is allocated a host or hostess to ensure that the client
needs are promptly catered for throughout the evening. Considering the variety of events we hosted and the
calibre of our clients, I had to ensure my team was presentable and professional at all times and that service
was provided to a very high standard. I also had to ensure that the pantry was regularly restocked and that the
customer accounts were updated regularly to avoid delays at the end of the evening when I had to provide the
clients with their invoice. I was also responsible for ensuring that the instant billing systems tallied at the end
of the shift. And that all staff where educated on food and beverage and complimentary condiments suited.
2006-2006 Boots: Max Factor Concession Manager
After proving to myself and my peers that I had the determination to succeed, I requested an opportunity to
express my ideas in an attempt to increase my responsibilities and experience. I created a Power Point
presentation on how I felt the business could be improved and presented it with confidence to my manager. I
was successful as she was extremely impressed with my initiative and promoted me accordingly. I then turned
my ideas to reality as I was allocated three members of staff to form a new team of which I was the manager. I
still carried out makeovers on clients as I enjoyed this aspect of my role. However I had many new tasks and
responsibilities to maintain. These included producing reports of growth takings on previous years, attending
management meetings as well as hosting my own team meetings to discuss new ideas and techniques, ensuring
that targets were being met, and increasing my clientele in competition with other areas. After two months of
managing my team and putting my ideas in to practice, my account at Bluewater was number one in the
country.
2002-2003 Boots: Cash Assistant and Customer Service
In this role my main priority was to operate the cash desk which involved completing all transactions including
purchases, returns and exchanges. I was also available to assist customers with their purchases when necessary
as well as dealing with customer complaints.
2002-2002 Weatherseal Marketing – Telesales & Training Manager
I joined Weatherseal as a Telesales Representative. This meant I was continuously on the phone representing
the company as well as selling the product. Therefore, I had to be well spoken, positive and confident at all
times. In this role I learned how to focus my energy on remaining positive; I found that clients responded well
to polite, un-intrusive conversation rather than a hard sales approach. I was soon promoted to Trainee Manager
where I was responsible for recruiting and training new staff. I would advise them how to be successful in
telesales and how to stay motivated when selling products over the phone.
2001-2002 Coton& Hamblin Ltd Opticians: Receptionist
As the receptionist for this company I was the main point of contact for the clients. I would answer the phones
and make appointments using a diary on the computer. I also dealt with cash transactions after each
appointment.
HOBBIES & INTERESTS:
My ultimate dream was to travel the world, which I fulfilled in 2006/07 when I spent 6 months exploring various
countries and cultures including Thailand, Hong Kong an Australia. I like to discover new trends in fashion and beauty. I
enjoy finding out about new products and designs. I have been on many different courses and taken part in competitions
and events such as the Dermalogica. ‘Look Good Feel Better’ campaign, and Cover girl competitions all over the country.
I get pleasure meeting new people and have a world wide network of contacts gained from my travels. Through the
work I have carried out over the past eleven years it has enabled me to meet a huge number of different characters & deal
with so many personality types. This has helped me to read body language, adapt my skills and get the best out of every
one I meet. Every day of my life I try to make sure I meet and greet as many people as possible in a positive and friendly
manor , and learn from them.