Mr Fayaz King discusses digital transformation and its benefits. He outlines emerging disruptive technologies like AI, IoT, blockchain and more. Digital transformation involves realigning technology and business models to compete digitally. It provides benefits like improved customer experience, productivity gains, and new revenue streams. High-growth economies are leading in digital transformation due to factors like improving internet access.

1. Mr Fayaz King
@fayaz_king African Business School
with Fayaz King
www.fayazking.co.zwFayaz King

2. Digital Transformation is the re-alignment of, or new investment in, technology and
business models to more effectively compete in a digital economy
Unpacking Digital Transformation for
your Business

3. Agenda | Digital Transformation….
….the journey to Future Proofing your business.
0
1. Emergence of disruptive technologies
2. An overview of Digital Transformation work streams
3. Benefits accrued from digital transformation
4. High Growth Economies leading in Digital Transformation

4. — Heather Simmons
Those Who Disrupt Their Industries Change
Consumer Behaviour, Alter Economics & Transform Lives.
Emergence of Disruptive
Technologies

5. The 4th Industrial Revolution | Technological Transformation is…1
In its scale, scope, and complexity, the transformation will be
unlike anything humankind has experienced before…..
Water And Steam
Power To Mechanized
Production
Electric Power To
Create Mass
Production
Electronics and
information technology to
automate production.
The Digital Age
1st
2nd
3rd
4th
...fundamentally altering the way we live, work and relate.
Generation X
Generation Y
• Hard-working, competitive,
loyal, confident
• Anti-authority, individualistic,
self-reliant
• Confident, attention seeking,
digital thinkers, entitled
• Realistic, creative,
hyper-connected
1800s
1965-1980
1981-2000
2001----Current

6. Emerging Disruptive Technologies |The Drivers of Change
Mobile-first to
AI-first
Personalisation
& customisation
Personal Data
Value Platforms
Huge Growth in
the as-a service
model
Sustainability
becomes a major
feature in innovation
Voice based virtual
assistants become
ubiquitous
Steps towards
Industry 4.0 and the
factory of the future
Block chain
comes of age
Improved decision
making with
prescriptive analytics
Research in Genetics
alteration CRISPR
Convergence due to
new business models
& Technology
Commercial
drones and UAVs
Increased cross
sector innovation
Growing interest
in digital twins
Spatial Computing
augments the real
world
Renewables and
Clean Energy near
tipping point
IoT
3D Printing
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
2

7. Yesterday Realities Digital Disruptors Digital Competitive Dynamics
Physical Product
Disconnected
Individual
Vertical Integration
Localised usage & service
Economies of Scale
Low frequency releases & waterfall
Product as a service
Development of a modular digital system
Multi-aided platforms & network effects
Industry Convergence
Service and usage anywhere
anytime
Personalisation & active creation
Agile & continuous
improvement
Business Models… Then & Now| Strategy has evolved…
….It’s no longer business as usual.
Power of Technology
Power of digital trust
Power of information
& data
Power of human
digital talent
3

8. Digital Transformation is about creating
unmatched value for customers &
maintaining a competitive advantage.
Technology is at the centre..
Digital Transformation work
streams and key areas of digital
impact.

9. Digital Transformation Drivers| Successful businesses constantly evolve4
…. in line with positive global trends.
New Standards in Regulatory and
Compliance Requirements
New Emerging Technologies
Growth Opportunities in
New Markets
Increased Competitive Pressure
(Sector-Oriented competition)
Evolving Customer
Behaviours and Preferences

10. Innovation| Change is the process by which the future invades our lives ….
Business Model Innovation
• Continuously review, track, monitor,
assess the level of derived benefits.
• Continuously review the competitive
edge
• Redefine your business model
Product & Service
Innovation
• Both Innovative and low cost
• Great customer experience
• Modular and agile
• Data is a strategic asset
• Be Ecosystems ready
Technology Innovation
• Invest in platforms and systems
• Create a digital factory
• Consider as-a-service model
Process & Culture
Innovation
• Create enabling processes
• Reimagine and reengineer
your business
• Empowering your employees
to improved efficiency
Innovation
Types
5
…. Disruptors are innovators, but not all innovators are disruptors

11. Vision &
Ambition
Maturity Gaps
Empathy
Opportunities
5
Digital Transformation Framework |Change is the new constant…
Source: Open Roads Community
Where do you want to be,
what is the value you want to
create, and what does your
brand and business ambition
allow you to achieve without
overreaching
• Next Generation Enterprise Model
• Business Model Canvas
• Business Model Motivation
Open Digital Maturity Model
Where are you today, and what
maturity levels are necessary (for
your chosen model)?
1. Strategic Dynamism
2. Digital Culture, Talent and
Skills
3. Optimal Customer Experience
4. Data Centricity
5. Service Innovation and
Optimised Delivery
6. Digital Technology Leadership
Design Thinking
Define meaningful and actionable
problem statements that need to
be prioritised and solved
Customer Ownership Model
Understanding and owning the
customer journey to address
moments that matter, and create
value
Roads Architecture Thinking
Agile Technology
Digital Operations
Realization
Combining legacy and digital
capabilities with the ROADS
Principles to identify and
prioritise the value streams,
supporting capabilities and
work-streams, that will make up
your continuous transformation
roadmap
:-A holistic transformation framework
which integrates multiple best practises
and standards & tools
Balanced Digital Scorecard
Key results
1. Better Customer Experience
2. Better Employee Experience
3. New Products & Services
4. New Business Models
5. Faster Time to Market
6. Increased Profitability
6
4
3
2
1
…. Navigating the digital transformation journey

12. Opportunities| A business defined by all-digital principles
Source: Open Roads Community
:-Design Thinking Methodology
allows an organisation to analyse &
synthesize learnings & objective
“Design is not just what it looks like
or feels like,design is how it works”
---Steve Jobs
7
…. is by definition, a customer-centric one
Empathize Define Ideate Test & learnPrototypeSketch
Design Thinking
54321 6
Analyse Explore Materialize
An Iterative Process
:-Frame the transformation problem statements :-Design customer & employee journeys

13. Source: Open Roads Community
Product & Service Sustainability Characteristics|
Designing digitally oriented products…
On-demand availability of
service based on actual needs,
such as connectivity package
customization in terms of
network bandwidth, capacity
and quality of service.
02
All-online services that reflect growing
user expectations to be able access
service anytime, anywhere and on any
device.
03
DIY capability that allows
users to easily self-serve to
create a frictionless
experience.
04
Real-time fulfilment of
requests and status updates.
Shorten new service releases
from weeks to seconds.
01Social platform participation to
build brand loyalty, gather
consumer insights and
feedback. Create a more
interactive customer
experience and engender a
sense of belonging.
05
Real-time
On-Demand
Accessible online
DIY
Social
R.O.A.D.S
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…. to compete in the digital era

14. — Peter F. Drucker
Whenever you see a successful business,
someone once made a
courageous decision.
.
Benefits accrued from digital
transformation (Customer, People, &
Business).

15. Digital Transformation Business Benefits |Digitally Optimize / Transform
1. Improve Existing Revenue
2. Reduce COGS
3. Reduce SG&A
4. Improve employee productivity
5. Enhance Customer Experience
6. Optimise Inventory
7. Optimise Physical Assets
8. Optimize financial assets & cash
1. Sell Existing Digital Assets
2. Digitalize Product or Service
3. Sell Metered Revenue
4. Contract Based on Shared Risk outcome
5. Run a Platform Business
6. Move into Adjacent & New Industries
7. Enhanced Market Segmentation
8. Increases agility & innovation
Digital Business Optimization |
Adds Significant value without changing the Business model….
Digital Business Transformation |
Leads to Net-New Revenue & Business Models ….
• Improve Productivity & Existing Revenue
• Better customer experience
• Net-new Revenue Product & Services
• New Business Model
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…. Positioning your business to deliver value
1. Improved reach- mobile makes 24/7 even longer
2. Provide superior product detail and insight.
3. Enhances your understanding of the customer’s
ecosystem.
4. Provides streamlined ordering for customers.
5. Quick response to quote requests online.
6. Provides self-service account management tools.
7. Integrate customer communications
8. Support payments on account, credit transaction, and
balance tracking.
1. Updates skillsets & knowledge
2. Fosters a digital culture
3. Improves efficiency in task delivery
4. Increases productivity
5. Breaking Down Barriers and Improving
Collaboration
6. Increases staff morale
7. Promotes adaptive skillsets & professionalism
8. Inspires innovative thinking and action
Benefits to the Customer
Benefits to the Employee

16. “When digital transformation is done right,
it's like a caterpillar turning into a butterfly,
but when done okay, all you have is a really fast caterpillar.
When it goes wrong you are left with MADORA/MACIMBI”
Digital transformation in
Zimbabwe
— Mr Fayaz King

17. Econet Journey I From Telco to TMT to ….
20191998 201320102004
Fibre
Broadband
Voice SMS Streaming
DTH
Fintech
Connectivity
IOT Market
place
T TM
32k Customers
Fibre
GPRS
Voice SMS Streaming
DTH
Fintech
Connectivity
IOT Market
place
T TM
140k Customers
Fibre
GPRS; EDGE
Voice SMS Streaming
DTH
Fintech
Connectivity
IOT Market
place
T TM
650k Customers
Fibre
EDGE; HSPA
Voice SMS Streaming
DTH
Fintech
Connectivity
IOT
Market
place
T TM
8.02mCustomers
Fibre
EDGE;HSPA; LTE
Voice SMS Streaming
Satellite
Fintech
Connectivity
IOT Market
place
T TM
11.4mCustomers
GPRS
...through continuous self disruption
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18. The only comparable time to this is…
the industrial revolution.
High Growth Economies Leading in
Digital Transformation.

19. The Digital Evolution Index | Enhanced digital transformation….
Stand Out Break Out Watch OutStall Out
• Highly digitally advanced
• Exhibit high momentum.
• Leaders driving innovation, building
on their existing advantages in
efficient and effective ways.
• Stand Out zone countries:
Singapore, New Zealand, UAE,
UK
• Enjoy a high state of digital
advancement
• Exhibit slow momentum.
• Reflect challenges of sustaining
growth.
• The five top scoring countries in the
DEI 2017 ranking — Norway,
Sweden, Switzerland, Denmark,
and Finland
• Low-scoring in their current states of
digitalization
• Evolving rapidly.
• High momentum - significant headroom
for growth
• Highly attractive to investors.
• Have the potential to become the Stand
Out countries of the future, with China,
Malaysia, Bolivia, Kenya, Nigeria,
and Russia leading the pack.
• Significant challenges faced due to low
state of digitalization
• Low momentum; sometimes, backward
• At times demonstrate remarkable
creativity in the face of severe
infrastructural gaps, Institutional
constraints, and low sophistication of
consumer demand.
• Countries in this classification are
Pakistan, Egypt, Peru, South
Africa
The surest way for African countries to move the needle on momentum would be to improve internet access by closing the mobile internet
gap — that is,the difference between the number of mobile phones and the number of mobile phones with internet access.
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...influences economic growth
1 2 3 4
Digital Evolution Index - the state and rate of digital evolution

20. 20
Thank
You!!
@fayaz_king
African Business School
with Fayaz King
www.fayazking.co.zwFayaz King