1. Faith Kalista
1104 George Street
Norfolk, VA 23502
757.536.1327
fkalista@gmail.com
RESUME
Employment History:
TECNICO Corporation July 11, 1996 to August 10, 2010 BENEFITS DIRECTOR
HUMAN RESOURCES ASSISTANT
Summary:
Responsible for the administration of the company’s employee benefits portfolio, in multiple states,with anywhere
from 700 to 900 employees. Guided and assisted all locations with their enrollments and accurate record keeping in
accordance with State, Local and Federal laws. Working along with brokers, created the most competitive benefits
portfolio than any other company (in the same industry and about the same size). Developed, recommended,
implemented, approved new or modified plans and policies, and controlled, assisted, and supervised administration
of existing plans. Developed cost control alternatives to assure maximum coverage at the lowest possible cost to the
employee and the company.
Duties & Responsibilities:
1. Managed and administered employee benefits programs such as major medical, dental, life, short term
disability, long term disability, HSA’s, legal resources,vision, and various additional supplemental plans.
2. Evaluated and analyzed renewals. Compared plan renewals with other Carrier quotes and developed specific
recommendations for review by executive management.
3. Developed specification packets for employees for new or modified existing plans to remain competitive and
maintain the company’s reputation of having the best benefits package and the best corporate administrative
support for all locations.
4. Developed census data for Carrier’s quotes. Developed cost information and made recommendations to
executive management concerning sharing of cost between employer and employees.
5. Installed, approved plans and changes as well as preparing material, booklets, or (when available) media
technology for communicating with the employees. Conducted open enrollment meetings. Advised and
provided counsel management and employees on their benefits.
6. Prepared benefit plan documents (SPD) for participants. Ensured any turn over in benefits was prompt and
accurate.
7. Assured company compliance with provisions of the Employee Retirement Income Security Act (ERISA),the
Consolidated Omnibus Budget Reconciliation Act (COBRA) – administered in-house instead of outsourcing –
and the Health Insurance Portability and Accountability Act (HIPAA). Served as the company’s HIPAA
Privacy Officer.
8. Developed and maintained all forms of benefit information, and statistical and census data for actuaries,
insurance carriers,and management.
9. Handled benefit inquiries and complaints to ensure quick, equitable, courteous resolutions. Facilitated proper
and complete utilization of benefits for all employees.
10. Supervised and assisted in maintenance of enrollment, application, claims, and general use of benefits.
11. Reconciled all monthly insurance statements.

2. Faith Kalista
1104 George Street
Norfolk, VA 23502
757.536.1327
fkalista@gmail.com
12. Reported quarterly and yearly closing reports to the CPA.
13. Ensured vacation and sick leave accrued correctly and reported totals to employees quarterly.
Southside Boys & Girls Club December 23, 2014 to Present HUMAN RESOURCES DIRECTOR
BENEFITS DIRECTOR
DATA ANALYST
Summary:
Directly responsible for the overall administration, coordination and evaluation of the Human Resource function.
Duties & Responsibilities:
1. Created a Human Resources Department that previously did not exist.
2. Review and make recommendations to executive management and Board of Directors for improvement of
Human Resources policies, procedures, and practices on personnel matters.
3. Maintain knowledge of industry trends and employment legislation to ensure compliance.
4. Maintain responsibility for compliance with federaland state legislation pertaining to all personnel matters.
5. Communicated changes in personnel policies and procedures and ensure proper compliance is followed.
6. Assist CEO in annual review.
7. Will, on occasion, consult with legal counsel (as appropriate or as directed) on personnel information.
8. Work directly with the CEO to assist in carrying out responsibilities.
9. Recommend, evaluate and participate in staff training and staff development.
10. Created and maintain a Human Resource System that meets personnel information needs.
11. Supervise staff ensuring that they are carrying out position responsibilities as directed and expected.
12. Perform additional responsibilities as directed or as needed.
Competencies:
1. Human Resources Capacity
2. Ethical Conduct
3. Strategic Thinking
4. Leadership
5. Decision Making
6. Financial Management
7. Communications Proficiency
8. Presentation and Training Skills
9. Microsoft Office Suite
10. Ability to type 145 words per minute
11. Ability to enter 150, 5 digit numbers, per minute.

3. Faith Kalista
1104 George Street
Norfolk, VA 23502
757.536.1327
fkalista@gmail.com
DATA ANALYST:
Summary:
Directly responsible for the overall administration, coordination and evaluation of data analysis.
Duties & Responsibilities:
1. Collect, enter,and interpret data,analyze results using statistical techniques and provide ongoing reports.
2. Develop and implement data collection systems and other strategies that optimize statistical efficiency and data
quality.
3. Acquire data from staff and other sources and maintain database (personally created via MS Access).
4. Identify, analyze and interpret trends or patterns in complex data sheets.
5. Filter and clean data, and review computer reports, printouts, and performance indicators to locate and correct
code problems as well as reporting errors made by staff members.
6. Work closely with CEO to prioritize business and information needs.
7. Locate and define new processes for improvement opportunities.
8. Technical expertise regarding data models, database design development, data mining and segmentation
techniques.
9. Possess strong knowledge of and experience with reporting packages.
10. Knowledge of statistics and experience using statistical packages for analyzing large datasheets.
11. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of
information with attention to detail and accuracy.
12. Adept at queries, report writing and presenting findings.
13. Develop finalized data into professional and easily understood packages for the CPO and the Board of
Directors.
14. Design PowerPoint presentation with data collected and analyzed with additional statistics researched for
comparison.
Education:
Lake Taylor High School Vocational Diploma
 Participated and achieved highest honor of the Cooperative Office Education Program
 Future Business Leaders of America (FBLA) Vice President for two consecutive years
Tidewater Community College
 Two years with a major in Accounting and minor in Business Management
 Two years with a major in Pre-Law and minor in Criminal Justice

4. Faith Kalista
1104 George Street
Norfolk, VA 23502
757.536.1327
fkalista@gmail.com
Certified HIPAA Privacy OfficerCourse Privacy OfficerCertification
Attended numerous seminars for: COBRA Administration, HIPAA, implementation and administrating Flexible
Spending Accounts, Health Savings Accounts, & Obamacare administration and new regulation implementation
References:
Earline Sumpter Human Resources Director – TECNICO Corporation 757.545.4013
Larry Torrech CFO/Vice President – TECNICO Corporation 757.545.4013
Yolanda Jones Benefits Coordinator – TECNICO Corporation 757.545.4013
Sue Humphrey Human Resources Clerk – TECNICO Corporation 757.545.4013
Professional and PersonalReference
Suzie Foissett Professional and PersonalReference 619.735.5819