1. Curriculum Vitae
Personal Information
Name FAISAL AWAN
Father’s Name ZAHEER KHALID AWAN
National ID Card Number 42201-6472390-9
Date of birth 23/11/1983
Iqama # 2329074658
Citizenship Pakistan
Permanent Address R-115, Bagh-e-Ibrahim Malir City. Karachi
Current Address Flat 46, Floor,16, Tower 22, Dammam Housing-Dammam KSA
Phone +966.544054926
Visa Status Work permit
Email faisalawan83@hotmail.com
Professional Profile
https://www.linkedin.com/profile/public-profile-settings?
trk=prof-edit-edit-public_profile
Objective
A challenging and rewarding position in a reputed Organization, where my experience, aptitude, qualification and
financial silks can be best utilized in achieving Organization’s goals.
Strengths
A commercially minded B2B Personnel with proven business judgement; strong strategic capability, leadership and
general management experience of seven year in the field of Logistics & Freight Forwarding. A track record of managing
departments and multi-functional teams. Driven by challenge, excellent interpersonal and communications skills provide
the ability to operate effectively at all levels and across all disciplines.
Profile Summary (Professional / Academic)
Education
Degree Institution Year Grade
BS(IT) Virtual University of Pakistan 2006 Pass
Intermediate
Board of Higher Secondary
Education. Sukkur
2002 Pass
Metric Sukkur Board 1999 Pass
Professional Experience
Having professional experience of more than 7 years in Oil & Gas, Energy and Power infrastructure related Projects in
Pakistan, Middle East & Afghanistan.

2. Professional Summary
Aug 2012 – Present Customer Service Manager – Eastern
Province
Agility Co - Dammam KSA
Oct 2007 – July 2012 Manager Operations/Billing (Customs
House Brokerage, Afghan Transit Trade
& Projects)
Agility Logistics Pvt Ltd – Karachi
Mar 2007- Sep 2007 Procurement Executive Deewan Food & Stores - Karachi
Language Proficiency
Language Proficiency
English Fluent
Urdu Fluent
Sindhi Fluent
Punjabi Fluent
Relevant Computer & Technical Skills
• MS Office
• Software Developer
• Networking
• Power point presentation skills
Current & Past Achievements
• Got “Best Performer Award” of the year 2013-14. (Agility KSA)
• Appreciate Letter from “SAIPEM DRILLING” on handling smooth RIG operation for them. (Agility KSA)
• Handled biggest ATT/CHB/PRF/POL projects like KBR, ITALIAN TROOPS, SIEMENS, BERGER PAINTS,
PIZZA HUT, MAERSK & FARRELL LINE/ UNILEVER, PTCL, UNICEF, BHP, OMV, BAKER HUGHES BYCO
PETROLEUM & KESC. (Agility Pakistan)
• Got “Best Performance Award” of the year 2010. (Agility Pakistan)
• Reached at Managerial level in quick time. (Agility Pakistan)
• Got appreciation letter from CEO (Pakistan) on handling Maersk Afghan transit projects. (Agility Pakistan)
Reference
• Will provide on request.

3. Professional Experiences
Current Experience
Position Company From To
Customer Service Manager Agility Company August, 2012 Current
Position Description:
Leading Customer Service Department with a team of four people in EP of KSA having a portfolio of more than Forty
customers. Reporting to the Senior Operations Manager (EP), responsible for managing an assigned portfolio of
customers, by fulfilling customer requirements and contractual obligations whilst maintaining the highest standards of
customer care. Supporting, supervising team in their day to day activities, paying visits to customers with them,
assessing team performance, training team in order to ready back up support in absence of any of CS team member.
Managing all core operation activities of Air freight/Sea freight/Overland/Domestic trucking relates to CS customer
portfolio from Beginning till end. Making sure to update customers on new/current Customs regulations implement in
Country. Keep updating all parties/departments (Operations/Sales/Finance) on month end closing, PF Sum Analysis,
Payments recoveries & Invoicing. Taking care of Global pricing, Contractual rates, Contract revisions/Updating.
Key Responsibilities:
• Act as the primary point of contact for the portfolio of assigned Customers; managing relationships with them
in a manner that would be mutually beneficial for both the client and Agility.
• Build favorable business relationships with the portfolio of assigned Customers, which ensures that Agility
offers the quality of service that exceeds their expectations.
• Actively manage the relationship for opportunities to grow and expand business with the portfolio of assigned
Customers, through cross selling, volume growth and regional expansion, with an aim of increasing gross and
net revenue levels.
• Works closely with Operations and regional Agility network offices to ensure services levels / contractual
agreements / SOP’s are clearly understood and complied with.
• Monitor and assess the quality of the service provided by Agility, its vendors and its agents to your portfolio of
assigned Customers, providing regular feedback to the line manager and operations on performance gaps and
customer’s level of satisfaction.
• Proactively interacting with your the portfolio of assigned Customers to assess performance levels, discuss
issues, problems (current and potential) that are affecting performance, proposing solutions and specific
measures to overcome them.
• Resolves all operational and financial issues related to the portfolio of assigned Customers.
• Receive and process bookings and create routing orders for the portfolio of assigned Customers, ensuring that
SOP’s clearly reflect all required information (handling office, carrier option, ETD request, destination selling
rate & buying rate for both ocean freight and local charge, door pick-up or warehouse stuffing request as well
as any other special requirement from overseas or local customer).
• Conduct frequent research on rates & routings specific to the portfolio of assigned Customers.
• Follow up with origin and local offices on shipment status and ensure that all shipments are accurately and
meticulously tracked up to point of agreed final delivery.
• Politely and proactively keep the portfolio of assigned Customers regularly updated through these tracking
reports.
• Collect and scrutinize the accuracy of all relevant commercial and shipping documents from Origin Office and
or Customer within the agreed timelines.
• Provide regular reports to the COO and CEO regarding performances, issues, challenges, opportunities and
recommendations for increasing revenue and improving quality of service to your line manager.
• Review and track assigned KPI’s; analyze key reports and report performance together with observations and
or recommendations for improving performance.

4. • Proactively work with the Finance Department to ensure all payments are collected within the agreed timelines
as per agreed credit terms.
• Prepare prompt and accurate presentations, proposals, and communication exchanges with the portfolio of
assigned Customers.
• Update the portfolio of assigned Customers on Local and International rules and regulations that are related to
their existing trade lanes and business.
• Keep Operations updated with latest versions of Quotations, Routing Orders and SOP’s.
• Provide any additional reports as required by your portfolio of assigned Customers.
• Ensure that all jobs are invoiced and submitted within the agreed KPI time lines.
• Any other related duties / projects assigned by your line manager from time to time to meet the business
exigencies.
Past Experience
Position Company From To
Manager Billing/Operations –
Afghan Transit Trade, Custom
House Brokerage, Project
Forwarding & POL
Agility Logistics Pvt Ltd (Head Office),
Karachi, Pakistan
October, 2007 July, 2012
Position Description:
Leading Billing Department with a team of eight people in Agility Karachi. Had dual reporting to Product Head Afghan
Transit Trade & Senior Manager Customs Brokerage, responsible for managing Billing, recoveries, port operation whilst
maintaining the highest standards of customer care. Supporting, supervising team in their day to day activities, assessing
team performance, training team in order to ready back up support.
Keep updating all parties/departments (Operations/Sales/Finance) on month end closing, PF Sum Analysis, Payments
recoveries & Invoicing.
RESPONSIBILITIES IN ATT
• Overseeing all day to day operations of ATT staff.
• Providing necessary guidance to new and existing ATT employees.
• Overseeing timely dispatch and delivery of ATT shipments in co-ordination with border and foreign offices in
absence of Manager.
• Keeping an eye for all activities and ensuring their smooth day to day operations in relation to ATT Projects.
• Overseeing track of transit times for cargo being dispatched along with timely empty returns.
• Keeping liaison with the vendor for new shipment pickup.
• Follow up with all the stations for the updates and other issues
• Daily basis over view of all the Reports send to client.
• Overseeing track of all the import/export/empty movement and update the client for any delay.
• Update the client for any Damage/incident immediately.
• Address any issues coming up from nationwide / Afghan operations and follow up until resolution of the matter.
• Overall responsible for timely Invoicing & Detention.
• Overall responsible for timely vendor payments.

5. • Give appropriate support to Auditor during Internal & External Audit.
• Overall responsible to manage Security Deposits.
• Pricing evaluation.
• Fund forecasting.
• Overall responsible for the resolution of Dispute notifications.
• Overall responsible for the strong recovery from Local & Foreign clients.
• Overall responsible for the month end P&L closing.
• Manage petty cash.
• Communicating with clients & our foreign offices via Email & Telephone.
• Proper check & balance on usage of hard cash at port.
• Attend meetings with Clients & Vendors.
• Integration with Credit Control & Finance department for the better productivity of ATT.
• Proper check & balance on routine payments.
• Conduct self assessments of my team members.
• To handle documentation in absence of documentation in charge.
• ITV reporting.
RESPONSIBILITIES IN CHB
• Overseeing all day to day operations of CHB staff.
• Overseeing timely dispatch and delivery of CHB shipments in co-ordination with Sea port and Air port staff in
absence of Manager.
• Coordination with Import & Export department within Agility & outside Agility for the collection of Delivery
order & endorsement (Import), Shipping program (Export).
• Coordination with other branches (LHE, ISB, UET & PEW) to discuss operational activities performing their on
KHI behalf or activities performed by KHI on their behalf.
• Keeping liaison with Custom House staff for the earliest fulfillment of customs formalities.
• Overall responsible for timely Invoicing & Detention.
• Overall responsible for timely vendor payments.
• Give appropriate support to Auditor during Internal & External Audit.
• Overall responsible to manage Security Deposits.
• Pricing evaluation.
• Fund forecasting.
• Overall responsible for the resolution of Dispute notifications.
• Overall responsible for the strong recovery from Local & Foreign clients.
• Overall responsible for the month end P&L closing.
• Manage petty cash.
• Communicating with clients & our foreign offices via Email & Telephone.
• Proper check & balance on usage of hard cash at port.
• Attend meetings with Clients & Vendors.
• Integration with Credit Control & Finance department for the better productivity of CHB.
• Proper check & balance on routine payments.
• Conduct self assessments of my team members.
• Ensure timely reporting to different clients.
RESPONSIBILITIES IN PROJECT FORWARDING/ POL
• Overall responsible for timely Invoicing & Detention.
• Overall responsible for timely vendor payments.
• Give appropriate support to Auditor during Internal & External Audit.
• Overall responsible to manage Security Deposits.
• Pricing evaluation.
• Fund forecasting.
• Overall responsible for the resolution of Dispute notifications.
• Overall responsible for the strong recovery from Local & Foreign clients.
• Overall responsible for the month end P&L closing.
• Manage petty cash.

6. • Communicating with clients & our foreign offices via Email & Telephone.
• Proper check & balance on usage of hard cash at port.
• Attend meetings with Clients & Vendors.
• Integration with Credit Control & Finance department for the better productivity.
• Proper check & balance on routine payments.
• Conduct self assessments of my team members.
• Ensure timely reporting to different clients.
Project Experience List
Pakistan
• Unicef (Sea Import from China & Overland to Afghanistan) (2008-2010)
• Save the Children (Sea Import from England & Overland to Afghanistan) (2008-2009)
• US Aid (Sea Import from USA & Overland to Afghanistan) (2008-2011)
• Siemens Electric Power Station (Overland Import from Russia Hairatan Border to Kabul) (2011-2012)
• Italian Troops (Import from Italy & Overland to Afghanistan) (2007-2009)
• Kellogg Brown & Root –KBR (Import from DXB & Overland to Afghanistan) (2007-2010)
• Isaf Forces (Non Commercial Overland movement to Afghanistan) (2008-2009)
• US Arm Netwrok-UAN (Overland export to Afghanistan) (2009-2012)
• Nestle Water (2011-2012)
Oil & Gas/Energy
• BHP Billiton (Air/Sea Import) (2010-2012)
• Baker Hughes Pakistan (Air/Sea Import) (2011-2012)
• Weatherford Pakistan (Air/Sea Import) (2012)
• Karachi Electric Supply Company (Sea Import) (2009-2012)
• Siemens Pakistan (Sea Import) (2007-2012)
Saudi Arabia
Oil & Gas/Energy
• Arabian Drilling Company (Air/Sea Freight) (2012-Present) & RIG Handling (Door-Door)
• Saipem Drilling Company (Air/Sea Freight) (2014-Present) & RIG Handling ( Door-Door)
• Siemens/Iscosa (Air/Sea Freight) 2014-Present)
• McDermott Arabia
SME’s
• Flowserve
• Honeywell
• Zamil Group
• ABB
• Air Liquide
• Tabuk Pharmaceuticals

7. • Communicating with clients & our foreign offices via Email & Telephone.
• Proper check & balance on usage of hard cash at port.
• Attend meetings with Clients & Vendors.
• Integration with Credit Control & Finance department for the better productivity.
• Proper check & balance on routine payments.
• Conduct self assessments of my team members.
• Ensure timely reporting to different clients.
Project Experience List
Pakistan
• Unicef (Sea Import from China & Overland to Afghanistan) (2008-2010)
• Save the Children (Sea Import from England & Overland to Afghanistan) (2008-2009)
• US Aid (Sea Import from USA & Overland to Afghanistan) (2008-2011)
• Siemens Electric Power Station (Overland Import from Russia Hairatan Border to Kabul) (2011-2012)
• Italian Troops (Import from Italy & Overland to Afghanistan) (2007-2009)
• Kellogg Brown & Root –KBR (Import from DXB & Overland to Afghanistan) (2007-2010)
• Isaf Forces (Non Commercial Overland movement to Afghanistan) (2008-2009)
• US Arm Netwrok-UAN (Overland export to Afghanistan) (2009-2012)
• Nestle Water (2011-2012)
Oil & Gas/Energy
• BHP Billiton (Air/Sea Import) (2010-2012)
• Baker Hughes Pakistan (Air/Sea Import) (2011-2012)
• Weatherford Pakistan (Air/Sea Import) (2012)
• Karachi Electric Supply Company (Sea Import) (2009-2012)
• Siemens Pakistan (Sea Import) (2007-2012)
Saudi Arabia
Oil & Gas/Energy
• Arabian Drilling Company (Air/Sea Freight) (2012-Present) & RIG Handling (Door-Door)
• Saipem Drilling Company (Air/Sea Freight) (2014-Present) & RIG Handling ( Door-Door)
• Siemens/Iscosa (Air/Sea Freight) 2014-Present)
• McDermott Arabia
SME’s
• Flowserve
• Honeywell
• Zamil Group
• ABB
• Air Liquide
• Tabuk Pharmaceuticals