1. ABDUL FAHEEM SHEIKH
R-818, Sector 15-A/1, Buffer Zone, North Karachi, Karachi, Pakistan.
92-333-3703613
Faheem_Sheikh@Ymail.com + http://pk.linkedin.com/pub/faheem-sheikh/7/943/17/
OBJECTIVE
Obtaining a challenging position that allows me to utilize all of my skills to assist in progressing a business that offers a
stable employment opportunity. I am also very much keen on learning new skills and business and technological
advancements to meet upcoming professional targets and goals
PERSONAL INFORMATION:
Father’s Name:
Date of Birth:
Abdul Mazhar
June 22nd
, 1979
Religion:
Marital Status
Islam
Married
Nationality:
N.I.C:
Pakistani
42101-8913358-5
EDUCATION & QUALIFICATION:
Dadabhoy Institute of Higher Education, Karachi, Pakistan
Degree: MBA – Marketing (Master in Business Administration)
Major Subjects: Marketing, Management, Sales etc
Completion Date: September 2012
University of Karachi, Pakistan
Degree: B.Com (Bachelor of Commerce)
Major Subjects: Accounting, Economics, Business Communication
Completion Date: January 2005
Net Tech Institute of information Technology, B/4, 1st
Floor Shelozon Center, block 15,
Gulshan-e-Iqbal, Karachi, Pakistan
Course: D.I.T. (Diploma in Information Technology)
Major Subjects: Office Automation, Computer languages, Business Communication
Completion Date: November 2002
T. L. C (The Linguistic Center): 5/13 Villiatabad 1, Monghopir Road, Karachi, Pakistan
Course: English Advance Course
Major Subjects: Reading, Writing, Listening & Speaking
Workshop at N.L.P. (Neuro Linguistic Programme)
Completed May 2001

2. WORKING EXPERIENCE:
SS Consultant : Suit # 303, 3rd
floor, Block ’13 - B’, Gulshan-e-Iqbal, Main University Road,
Karachi, Pakistan- www.Ssconsultant.com.pk + Faheem_Sheikh@ssconsultant.com.pk
Dates: April 2010 – April 2014
Job Title: Project Manager
Industry: Information Technology
SS Consultant is indeed, a software house that provides several Industries with different solutions
such as, HRMS, PAYROLL, ERP and etc. Here are below major responsibilities I performed
• Managing and leading the project team.
• Being a part of recruiting team and process.
• Meeting client/end-user for noting all requirements of project.
• Keeping a good co-ordination among working group(s).
• Developing and maintaining a detailed project planning.
• Drawing & managing team member’s tasks sheet.
• Day to day basis project reporting to senior management.
• Recording and managing project issues.
• Monitoring project progress and performance.
• Managing project training.
• Managing project to be delivered within time.
• Managing in-house project testing.
• Taking Final approval of the design specification.
• Working closely with users to ensure the project meets all the requirements.
• Definition and management of the User Acceptance Testing programme.
• Managing user training programmes.
Verticity Private Limited, (Headquarter): Empire State Building, 350, 5th
Avenue, Suite # 5706-
5710 New York, New York 10118 US. (Service Center): Bungalow # C-4, Block ‘B’, Gulshan-e-
Jamal, Rashid Minhas Road, Karachi, Pakistan- www.Verticity.com + www.Exceedeon.com
Dates: November 2007 – 2010
Job Title: C.C.M. (Call Center Manager)
Industry: Information Technology
Verticity is a USA based call center where I was performing all managerial responsibilities in-
house and offshore. Below are some of them;
IN-HOUSE
• Monitoring agents and their calls.
• Being a part of recruiting team and process.
• Giving initial training to agents for campaign.
• Creating well-provoked and highly motivated environment with the help of team leads.
• Recording and managing team leads issues and concerns.
• Daily leads and targets report emailing to Senior Management.
OFFSHORE
• Arranging Live Voice Demo for offshore clients.
• Having close talks with prospects to understand their specifications for agents.

3. • Dealing with clients and getting their campaigns run as per their requirements.
• Playing a role of bridge between in-house agents and offshore clients.
• Attending conference calls between Pakistan office, New York headquarter and clients.
• Emailing to all clients for campaign status and leads (daily report).
Verticity Private Limited, (Headquarter): Empire State Building, 350, 5th
Avenue, Suite # 5706-
5710 New York, New York 10118 US. (Service Center): Bungalow # C-4, Block ‘B’, Gulshan-e-
Jamal, Rashid Minhas Road, Karachi, Pakistan- www.Verticity.com + www.Exceedeon.com
Dates: April 2006 – 2007
Job Title: CSR + Team Lead
Industry: Information Technology
I used to perform all the responsibilities as customer services representative (CSR) as well as a
team lead that included; Making calls, Dealing with campaign client, Guiding, motivating and
handling my campaign team, Sending calling/lead reports to the clients and call center manager. I
found opportunities to hit the phone for several campaigns, some of them are as follow;
• VIRTUAL SOLUTION USA: (job was to fix Physical and telephonic appointment with IT
manager for the sales of Voice Over IP, DSL, T-1 Phones etc.)
• GROWTHINK USA: (job was to fix Telephonic appointment with business consultant at
Growthink for helping existing & new businesses grow up in all aspects).
• LASER TECHNOLOGY USA: (job was to Sell printer cartridge to existing and new
prospects via taking purchase orders)
• CAPITAL ACCOUNTS USA: (A collection agency and job was to get fax number and
concerned information and give that to agency consultants)
• VIRTUAL SOLUTION USA: (job was fixing appointment with owner/ IT manager their
office Data Virtualization,)
• XTR ENERGY CANADA: (A Canadian petroleum supply company and job was making
telephonic and physical appointments for selling gas)
Anglophone Learning Centre: Habib Bank & Scholar’s School Building, Main Rd Korangi # 2.
https://www.facebook.com/anglophonek
SB-23. Block ‘K’, National Grammar School, Next to old I.D. Card office (Main Campus)
LS-44, 2nd
Floor, Sector 11-l, Near Danish Estate U.P. More, North Karachi. (Campus 1)
A-902, Sector 11-B, Mideast Secondary School, Saleem Center, North Karachi (Campus 2)
Dates: February 2003 – Present
Job Title: Principal + ESL Senior Teacher
Industry: Education
ALC (Anglophone Learning Centre) came into being in 2003. It caught great success in the field of
English Language Teaching, IELTS and TOEFL Preparation, Computer Literacy, Academic
Classes, Call Centre Training Program and Workshops. I monitor all of Administrative tasks and
also take senior classes. At present Korangi campus is working and new campuses are planned to
be restarted sooner.
Anglophone
former campuses

4. Farooq-e- Azam Computer Institute (FACOM): ST-4, Block “K”, North Nazimabad, Karachi
Dates: March 2000 – 2003
Job Title: Head of English Language Dept. / ESL Senior Teacher
Industry: Education
FACOM was purely a computer institute I was luckily given a chance to originate English
Language Courses. I was executing several responsibilities in language department, course
designing, teachers training, organizing quiz-show, annual function, classes scheduling etc
SM Public School: (Girls Campus) Sakhi Hassan, North Nazimabad, Karachi
Dates: August 2002 – 2003
Job Title: English Subject Teacher
Industry: Education
I was taking English Subject Classes for 7 and 8 classes for making English skills (writing, reading,
listening, speaking) well-built so that they strengthen their language foundation and could come up
with better results coming up board examinations.
Alvi Seconday School: Saeed Abad, Baldia Town Karachi
Dates: February 1999- 2002
Job Title: Head of English Dept and English Subject Teacher
Industry: Education
I used to take English Subject Classes for 9 and 10 students and have them work especially on
grammar and their text since they need to get good marks same years in board examination. I was
also holding a position of head of English Dept.
SKILLS:
Team lead/Management and Solution analysis
Last Used/Experience: 5 Years
Skill Level: Intermediate
I have worked for national and multinational companies on the basis of the skills.
HOBBIES / ACTIVITIES:
Adventure Sports, Study, Sight seeing
Hiking
LANGUAGES:
English Standard
Urdu Command
Punjabi Understanding
Sindhi Understanding

5. REFERENCES:
(United States)
Tausif Paracha
Company/Title: Verticity Private Limited / C.E.O. Verticity, Inc
Reference Type: Professional
Phone / Email: +1(212) 379-8353 , +1(646) 853-5317 / www.verticity.com
Empire State Building, 350, 5th
Avenue, Suite # 5706-5710 New York, New York 10118 US
Raymond Cusumano
Company/Title:
Raymond Enterprises / President + 20/20 Companies. Inc. /Area
Manager (Ex - Sales and Marketing Director for Verticity, Inc )
Reference Type: Professional
Phone / Email: +1(718) 441-5883/ rayster7777@aol.com
Home office, New York, US + Independent Contractor at Melaleuca
(Pakistan)
Mohammad Adbul Saleem
Company/Title: C.E.O.
Reference Type: Professional
Phone / Email: +92-(333)319- 8917/ saleem@ssconsultant.com.pk
SS Consultant: Suit # 303, 3rd
floor, Block ’13 - B’, Gulshan-e-Iqbal, Main University Road,
Karachi, Pakistan- www.Ssconsultant.com.pk
Syed Munawer
Company/Title: Verticity Private Limited / Operation Manager
Reference Type: Professional
Phone / Email: +92-(300) 820-9114/ Munawer@verticity.com
Verticity Pvt. Limited Bungalow # C-4, Block ‘B’, Gulshan-e-Jamal, Rashid Minhas Road,
Karachi, Pakistan