Fahad Ali Syed

Toronto, Canada Area Canada

MBA (Strategy), Project Manager,ITIL Expert Trainer

Apparel / Fashion

In this era of commoditization of products and services, companies have two options, compete based on providing discounts or compete based on providing customer experience. I help companies deliver a better customer and employee experience to increase in customer wallet share, increase in customer retention rate, decrease in cost of customer acquisitions and become an admired brand. I am dedicated to delivering superior customer experiences through voice of the customer programs such as Net Promoter Score, process optimization, employee coaching & training and effective use of technology. I am also a certified ITIL Expert offering around 7 years’ experience (including close to 3 years i.