Mobile guest service

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Fabiola Capelini

What is mobile guest experience? one example and other innovating technology

Technologie

MOBILE GUEST SERVICE
FABIOLA CAPELINI PERALTA

MEANING
Technology
Better communication
Service Solve
Client self-
powered
In the
moment

MARRIOTT
• BOOKING
• 2014 CHECK-IN & CHECK OUT
• PHONE AS A KEY
• 2015
• APP
• REQUEST
• COMMUNICATION W/HOST

CONCLUSION
• WORLD ITS CHANGING
• SO HOSPITALITY
• LIFE IS FASTER
• SAVE TIME & ENGAGE PEOPLE
• COMFORTABLE
• OWN HIS TIME
• EMPOWERED

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Mobile guest service

1. MOBILE GUEST SERVICE FABIOLA CAPELINI PERALTA

2. MEANING Technology Better communication Service Solve Client self- powered In the moment

3. MARRIOTT • BOOKING • 2014 CHECK-IN & CHECK OUT • PHONE AS A KEY • 2015 • APP • REQUEST • COMMUNICATION W/HOST

4. WALT DISNEY WORLD RESORT Magic band 2015 Key Park entrance Fast-pass Photos Money My Disney experience app Family Book Customize you profile Manage your Calendar

5. CONCLUSION • WORLD ITS CHANGING • SO HOSPITALITY • LIFE IS FASTER • SAVE TIME & ENGAGE PEOPLE • COMFORTABLE • OWN HIS TIME • EMPOWERED