Training directory 2017 - 02

Foster & Bridge Indonesia
Nurturing | Elevating | Connecting
Training Program 2017

We are here.
Foster & Bridge Indonesia is proud to open our business here in Indonesia.
It is our passion and calling to serve and to work with you in human capital development area.
We are looking forward to working with you in improving Indonesia professional values and community.
is is our proﬁle.
We are here
Foster & Bridge Indonesia 2

About Us
Foster & Bridge Indonesia began its activities in 2012 as a training and development company under license from the
Foster & Bridge brand. Foster & Bridge Indonesia focuses on serving individuals and corporations by developing their
human capital, thus enabling them to face competition and new challenges.
Highly qualiﬁed facilitator professionals, who love to share their expertise in various ﬁelds of business in order to enrich
other, are the ones who deliver Foster & Bridge Indonesia programs.
The values and philosophies of Foster & Bridge Indonesia are composed of Nurturing, Elevating, and Connecting the
Indonesian society and its professional developments.

Foster & Bridge Indonesia Team
Our facilitating partners are one of the kind. They are passionate professionals and very well experienced in their field.
Foster & Bridge Indonesia values and appreciates professional facilitators who really have passion in their field and in
sharing their knowledge, wisdom, and experiences with other. That what makes us different. Our facilitators share from
their heart.
Our operation team are professionals in training operation & management. They have years of experiences in delivering
professional development services to professionals and corporates clients.
Please do get to know more about them.
Hear what they have to say about you, your professional and your organization development.

Tammy Sjahfirdi
An HRC practitioner with over 18 years of experiences,
Tammy s exposures are in various industries such as
Hospitality, Philanthropy, Oilfield Services, Insurance
and Banking.
Some of Tammy s certifications are Train the Trainer,
Hospitality HR Management Specialization, Quality
Management System Internal Auditor (ISO 9001:2000),
and recently Risk Management for Banking Industry.
Featured Facilitators*
Imung Hikmah
A seasoned trainer, Imung is a Certified NLP Practitioner.
She holds other certifications such as: Accredited
Facilitator/Assessor for Myers Briggs Type Indicator
(MBTI) Tools, and Accredited Trainer for the 7 Habits of
Highly Effective. People.
Imung has delivered series of communication trainings
in the areas of business communications, leadership,
cross-cultural communication, presentation skill,
interpersonal skill, body language and personal
branding ‒ for professionals and organizations in
Jakarta or abroad.
5

Moh. Yunus
Moh. Yunus is a highly experienced HR & People
Development professional with more than 25 years of
experience working with people day in day out. His
strengths are in organizational development &
effectiveness, performance management, and learning &
talent management.
As a professional trainer, he manages his portfolio
programs that include HR management, communication,
leadership, management, coaching & counseling, TTT and
operations. He has delivered numerous training programs
for many companies in Indonesia at any level
Jansen Tanujaya
Jansen is a certified finance professional with more than
10 years experiences in Finance-Accounting-Tax,
Corporate Budget, Business Process, Business
Development, Investment and Corporate Finance areas.
His portfolio are related to funding/financing from
banks/investors, investment analysis, certification
project (ISO, SNI), financial modeling and scenario
analysis, business expansion and development.
Jansen has worked in property, manufacturing,
plantation, mining, shipping, trading, consultancy and
hospitality businesses.
6

Stefanus Aryawan
Stefanus is a seasoned professional executive with more
than 18 years of experience with various organizations and
industries. His experiences ranging from strategic
management to operation management such as ﬁnance
and accounting, information technology, legal and human
resources.
His programs at Foster & Bridge Indonesia will focus on the
business strategy and strategic management subjects.
Indra Pramudiana
Indra is a certiﬁed Project Management Professional and
an experienced facilitator with specialization in
institutional start-up projects. Indra has more than 13
years of working experiences ranging from operation
management, program development, marketing,
system development and professional development
areas.
His programs at Foster & Bridge Indonesia are focused
on the new workforce preparation and development as
well as managerial and supervision skills for (new)
managers and supervisors.
7

Adi Pratomo
Adi is certiﬁed professional trainer & consultant who has
been involved in many operation excellence programs in
Indonesia, China, South Korea, Malaysia, Singapore, and
Thailand for more than 7 years.
Adi involved in the areas of Change Management,
Management Development Program, Leadership,
Continuous Improvement Program, TPM, 5S, Problem
Solving & Decision Making, so on. He have delivered many
programs for various organizations and companies in Asia
and South East Asia countries.
.
Donna Purnama
Donna has 14 years of experience as a training managers
professionals. She has the chance to share her passion in
assisting professionals to ﬁnd their potentials and bring
their best into their work and career. Over these years, she
has worked for several companies, mostly in services and
hospitality industries.
As a professional trainer, she manages her portfolio in the
areas of of communication and presentation skill, service
excellence, motivational subjects, team work and soft skills
building to name a few.
8

Juned A. Wibowo
Juned has more than 18 years of experience as a financial
professional. He has the credential working a prominent
international Public Accountant organization. He had also
worked in investment boutique company where he took
the role as a financial advisor on the company s clients at the
time.
Currently, he is working with a well-known property holding
company, Restyle Development as the Head of Corporate
Division where the one of his responsibilities is to be the
Finance Director in one of its subsidiaries.
.
Fuadillah
Fuadillah has had over 23 years of experience in all areas of
corporate affairs and human resources. He had enjoyed the
trust to be appointed to various senior management positions
in multi-national companies for 13 years. Throughout his career
span, he has ventured various industries in many areas such as
designing corporate frameworks, Human Resources systems,
Training programs, Balanced Scorecard, and many more.
He was the GM for Human Resources for Langit Timur Energy.
He had been appointed as the President Director for a drilling
contractor for coal mining, Geodata Inti Resources. He worked
for Keppel Land as the Country Head ‒ HR Indonesia. And the
latest gig he had was the appointed Vice President for Lintas
Samudra.
9

Foster & Bridge Learning Platform Support
Foster & Bridge Indonesia is supported by Foster & Bridge s My-Leaps service.
My-Leaps is Foster & Bridge Learning Platform Support (LEAPS), enabled support Foster & Bridge Group s professional
training programs. This support is speciﬁcally designed for Foster & Bridge Alumni and available 24/7 for all programs
participants and alumni. Both individual and corporate clients.
My-Leaps serves the purpose of Learning Platform Support, it features the easy access repository, where My-Leaps
registered members can revisit their materials, access the supporting materials using their desktop browsers or mobile
gadgets.
From now on, all Foster & Bridge Indonesia alumni can always access their training materials everywhere. Anytime.

Workshop Programs
Foster & Bridge Indonesia oﬀers both public and in-company workshop programs. Professional and corporate clients
may choose which program suits their interest and preferences. Our facilitating and workshop operation team are
experienced professionals in delivering both public & in-company programs.
For in-company programs, our team can customized the program and use your company or organization case study in
the workshops. A comprehensive report will also be made for this kind of program.
It is our passion to deliver best and meaningful professional development programs to our clients and human capital
development partners.

•  Business Writing Skills 15
•  Business Plan Development for Professionals 19
•  Budgeting Skills for Professionals 22
•  Change Management for Professionals 25
•  Communication Skills for Supervisors/Managers 29
•  Comprehensive Learning & Development Management 33
•  Comprehensive Financial Modeling (using Excel) for Finance Professionals 36
•  Coaching & Counseling for Managers & Team Leaders 41
•  Creative Career Development 44
•  Creative Stress Management for Professionals 46
•  Customer Relationship Management 48
•  Effective Customer Service 51
•  Effective Complaint Handling for Front Liners & Managers 54
•  Effective Public Speaking for Professionals 58
•  Emotional Intelligence for Professionals 61
•  Essential Supervisory Skills for (New) Supervisors/Managers 63
•  Essential Leadership & Managerial Skills for (New) Managers & Team Leaders 66
List of Our Program Page

•  Finance for Non ‒ Finance Managers 70
•  High Impact Presentation Skills 73
•  Highly Eﬀective Facilitating Skills 76
•  HR Management Fundamentals 80
•  HR for Non HR Managers 83
•  Implementing 5S at Work 86
•  Leadership Communication Toolkit using NLP 88
•  Leadership Development Program 91
•  Motivating Skills for (New) Team Leaders & Managers 94
•  Negotiation Skills for Professionals 96
•  Problem Solving & Decision Making 99
•  Positive Mindset at Workplace 102
•  Professional Project Management 104
•  PMP® Fast Track Program 108
•  Project Management for Non Project Manager 111
•  Strategic Planning for Professionals 115

•  Self Esteem & Assertiveness for Professionals 118
•  Selling Skills ‒ Smart Selling for All Professionals 121
•  Stress & Conﬂict Management for Professionals 124
•  Time Management for Professionals 127

Business Writing Skills
Program Overview
15
The workshop is designed to involve participants actively with many practical writing exercises done in a
fun-educational environment using adult- learning principles. In it, participants will ﬁnd mini
presentations, group and lead discussion, games to enrich the learning points, music and video clip, and
feedback and evaluation.

  Achieving Success with Eﬀective Business Communication (Writing)
o  Understanding the principles, rules and guidelines of business
communication
o  Understanding personal writing style vs. style of writing reports on demand
o  Common mistakes and failures that usually occurs in the writing
o  The do s and don ts of writing email, memo, minutes of meeting, report and
proposal
o  The role of emotional and social quotients in writing process
Program Outline Business
Writing Skills
2-Days
N-BSW
16
  Writing Techniques: The Preparation Stages
o  Establish primary aim and objective of the writing
o  Identifying the readers characters, expectations and needs, behavior, and knowledge
o  Selecting and ﬁltering the source materials for your writing, and sorting based on the principle of
JIS (Justify, Importance, Simplify) the importance and the need to simplify
o  Planning the structure of the writing (MIF - Most Important First)
  Writing Techniques: The Writing Stages
o  Applying steps of writing process (Structure, clear & concise content, expression and context of
business writing)
o  Crafting brief yet powerful messages

Program Outline
17
o  Crafting messages for electronic media
o  The use of visual media aids
o  Applying professional business standards in the writing process
o  Writing in Action
  Writing Techniques: The Editing Stages
o  Words and its power ‒ how to use clear, concise and powerful words to
convey your messages
o  Selection of words that correspond to the topic of the writing, grammar,
punctuation
o  Practice to perfection
Business
Writing Skills
2-Days
N-BSW

Recommended Participants
18
Business
Writing Skills
2-Days
N-BSW
Training Schedule
Any professionals who are willing to improve their understanding of business writing
principles and be able to practice various business documents in a clear, concise
manner according your objective.
•  February 20 ‒ 21
•  April 4 ‒ 5
•  July 25 ‒ 26
•  September 13 ‒ 14
•  November 29 ‒ 30

Business Plan Development for Professionals
Program Overview
19

This two-day course is designed for business owners, entrepreneurs, and professionals in general who are
ready to create a business plan. All the essential steps are covered, including drafting the original document;
identifying the audience; gathering information; researching; describing product plans; and marketing, sales,
and accounting terms.
Students will come away from the course energized and prepared to write their business plan.

20

Program Outline
Business Plan
Development
for
Professionals
2-Days
E - BPDP
  What is Business Plan for?
  A General Business Plan Framework
  Identifying Your Audience
  Gathering & Analyzing Information
  Deﬁning Your Company
  Getting to Work
  Creating a Marketing Strategy
  Creating the Sales Plan
  Developing Financial Projection
  Putting It All Together

21

Business Plan
Development
for
Professionals
2-Days
E - BPDP
•  Any Professionals
•  Entrepreneurs and Business Owners
Who are ready to create a business plan
Training Schedule
•  January 25 ‒ 26
•  March 6 ‒ 7
•  May 4 ‒ 5
•  August 10 ‒ 11
•  October 10 ‒ 11
•  December 4 ‒ 5

Truly, this budgeting skill is one of the most important business skills that every organization s leaders at all
levels must start acquiring. Having this skill will enable them to perform well in any of their works and
assignments, and will deﬁnitely be reﬂected in their organization bottom line.
Budgeting Skill for Professional
Program Overview
22

  What is Budgeting? Corporate Budgeting?
  Fundamental of Budgeting
  Budgeting Objective
  Forecasting Process
  Budget Cycle
  Budget Method and Analysis
•  Horizontal Analysis
•  Vertical Analysis
•  Trend Analysis
•  Ratio Analysis
  Financial Ratio & Analysis used in Budgeting
•  Liquidity Ratio
•  Activity Ratio
•  Proﬁtability Ratio
•  Leverage Ratio
  Monitor Budget Performance
  Projected Financial Statement
2 Days
E-BSP
23

Budgeting
Skill for
Professionals
Program Outline
  AFN (Additional Fund Needed)
  Introduction to Capital Budgeting
•  Payback Period (PP)
•  Net Present Value (NPV)
•  Proﬁtability Index (PI)
•  Internal Rate of Return (IRR)

Budgeting
Skill for
Professionals
2 Days
E-BSP
•  Supervisors, Unit Leaders & Managers
Who are responsible in developing their unit or corporate budget.
24

Training Schedule
•  January 30 ‒ 31
•  March 13 ‒ 14
•  May 2 ‒ 3
•  July 25 ‒ 26

Program Overview
Change Management for Professionals
25
Change is as inevitable in business as it is in our life. Changes are ever-present and are aﬀecting us as well as
demanding our capability to respond for our continuity. And to be able to deal with change, it is important
that we embrace, strategize, and manage these changes. Both in individual and organizational levels.
This workshop will help professionals in planning and implementing change management and its initiatives.
Having a smooth transition in performing changes whilst dealing with reaction, resistances, and challenges
for those changes to take place. To create and to manage sustainable synergy and supports to the
implemented and future changes needed for our sustainability and existence.

  Understanding Change Management Foundation
•  Understanding the organization and its culture
•  Understanding change and what comes with it
•  Change Management models
•  Understanding the drive factors of the need to change
•  Identify internal and external forces of change
•  Emotional intelligent at work
  Managing Changes
•  Assessing the impact of change
•  How much is the cost of change if resisted or failed?
•  Gaining supports in managing change
•  Examining the human factors in managing change: key communications
issues
•  Process model of changes in projects and in the team
•  Using Change Management Tools (what works what does not work)
•  Managing the transition necessary for coping with change
•  Managing positive and negative reaction to change
•  Taking charge and commitment to change
Change
Management
for
Professionals
2-Days
E-CMP
26

Program Outline

  Change Management Strategy
•  Communication for successful transformation
•  Understanding styles of communication as tool in managing change
•  Balancing demands on management/client goal, resources and time
•  Developing Change is Great! Mindset
•  Adapt the right attitudes and practices
•  Implementing & Communicating the changes
•  Discovering your strategy in managing change successful
Change
Management
for
Professionals
2-Days
E-CMP
27

Program Outline

Change
Management
for
Professionals
2-Days
E-CMP
Who are responsible in planning and implementing change management in their
organization
28

Training Schedule
•  January 26 ‒ 27
•  March 30 ‒ 31
•  May 16 ‒ 17
•  July 26 ‒ 27

To equip you, supervisors and managers, with excellent communication skill, Foster & Bridge Indonesia oﬀers
you a workshop/training on Communication Skill for Supervisors/Managers. With this training, you will
sharpen your already existing communication skill and take it up to a higher level, customize it to your success
performing the job and managing your teams.
Communication Skills for Supervisors & Managers
Program Overview
29

Program Outline
Communication
Skills for
Supervisors &
Managers
2-Days
E-CSSM
  Re-visiting Communication Foundation
•  Refreshing the understanding of communication principles & model E-
CSSM
•  Barriers in communication
•  In a nutshell: verbal, vocal, visual (body language) and other non-verbal
communications
  Understanding Communications Key Success Factors in the workplace
•  Interpersonal skill needed in the workplace
•  The art of active listening
•  Communications in the workplace: success and failure factors
•  Interpreting messages verbal and non-verbal
  Improving Understanding of self and other s Communication Style
•  Analyzing SWOT of your communication style
•  Understanding typical team communication style
•  Understanding each parties goal in communication
30

Program Outline
Communication
Skills for
Supervisors &
Managers
2-Days
E-CSSM
  Achieving communications excellence
•  Deﬁning values in communication E-CSSM
•  Identifying communication challenges faced by supervisor/manager
•  Coping with the challenges in project using excellent communication
skill
•  Giving appreciation and constructive feedback
•  Unlearn & Re-learn process ‒ communication best practices
•  Redesigning communication style that truthfully yours
31

Any existing & future Supervisors, Managers & Team Leaders who wish to perform
and to deliver better performance at their organization.
Communication
Skills for
Supervisors &
Managers
2-Days
E-CSSM
32
Training Schedule
•  January 30 ‒ 31
•  March 21 ‒ 22
•  May 1 ‒ 2
•  July 26 ‒ 27
•  October 30 ‒ 31

Comprehensive Learning & Development Management
This course will develop and equip participants to become specialist in Learning & Development. As L&D has
become more important than ever, many corporations are embracing L&D function as a vital part of their
business growth and sustainability strategy.
Program Overview
33

  L&D strategic & operational roles
  Identifying learning needs
  Planning learning activities and initiatives
  Designing learning activities & materials
  Delivering and evaluating learning initiatives
  Training, coaching & mentoring
  Tracking learning progress
  Building relations with managers and strategic units
  Advising & promoting L&D initiatives
  L&D information systems
  Sustaining L&D operation and contribution
Program Outline
Comprehensive
Learning &
Development
Management
2-days
N-CLDM
34

Comprehensive
Learning &
Development
Management
2-days
N-CLDM
•  Training/Learning & Development Professionals
•  Training/Learning & Development Managers
•  Training/Learning & Development Oﬃcers
•  Training/Learning & Development Specialist
Who wish to learn how to develop and to manage a strategic and implementable L&D
programs aligned with organization strategic objectives
35
Training Schedule
•  April 18 ‒ 19
•  June 1 ‒ 2
•  August 30 ‒ 31
•  October 9 ‒ 10

Comprehensive Financial Modeling for Finance Professionals
Program Overview
36

The skill in Financial Modeling will empower any finance professionals in advancing their career through
specialized knowledge solutions and better productivity in their roles.
In this practical workshop, participants will exercise in building a multi-yea, dynamic financial model for a real,
public company. They will use common spreadsheet program and discuss real world cases in building a
comprehensive financial model.

Program Outline
37
  Introduction
•  The definition and applications of financial modeling in practical world
  Getting Started in Financial Modelling
•  Good practices in financial modelling
•  Financial modelling layout, formatting and design
•  Reviewing the fundamentals of financial statements and the relationships
between financial statements
  Excel & Financial Modeling
•  Excel best practices & commonly used functions
•  Useful techniques & Excel shortcuts
•  Creating powerful graphs and charts Historical financial of key trends and
drivers. Historical data manipulation
•  Importance of the analysis of historical financial statements
•  Analysis of historical Income Statement and Balance Sheet
•  Identification of key trends and drivers and historical data manipulation
Comprehensive
Financial
Modeling
(Using MS Excel)
2-Days
E-CFM

Program Outline
38
  Making Financial Model - Modeling Income Statement
•  Analysis of the historical income statement, macroeconomic environment and
market trends
•  Identiﬁcation of relevant trends and model drivers
•  Analysis of the cost items and structure
•  Making projections of the Income Statement items
•  Income tax expense forecasting
  Modeling Balance Sheet
•  Organization and structure of the Balance Sheet
•  Approach to Balance Sheet forecasting
•  Overview of diﬀerent supporting schedules used in the model Shareholders
Equity forecasting
•  Forecasting dividends
•  Working Capital Schedule
•  CAPEX and amortization schedule
•  Debt Schedule
Comprehensive
Financial
Modeling
(Using MS Excel)
2-Days
E-CFM

Program Outline
39
  Modeling Balance Sheet
•  Cash flows from operating, investing and financing activities
•  Integrating the Statement of Cash Flows into the model
  Connecting and Balancing the Financial Model
•  Connecting the projected financial statements and supporting schedules
•  Balancing the balance sheet ‒ common errors and useful checks
•  Dealing with circular references and making the model robust
•  Checking the model and managing model output
•  Building the scenario manager
•  Running scenarios under different operating assumptions
•  Analyzing model outputs under different scenarios
•  Running sensitivity analysis using data tables
Comprehensive
Financial
Modeling
(Using MS Excel)
2-Days
E-CFM

40
Analysts, Investment Banking, Private Equity Analysts & Associates, Commercial
Bankers, Controllers, Finance Managers & Directors , Business Development
Professionals, MBA and Business/Commerce Students
Comprehensive
Financial
Modeling
(Using MS Excel)
2-Days
E-CFM
Training Schedule
•  April 19 ‒ 20
•  June 1 ‒ 2
•  August 29 ‒ 30
•  October 11- 12

Coaching & Counseling for Managers & Team Leaders
Program Overview
41

Every people manager or team leader has to manage their team to achieve the best expected outcomes. And
in order to perform this important mission, they need to understand that they are dealing with people who
have their own individual challenges. There are times that managers/team leaders have to outreach to their
team and become a good coach or a thoughtful counsel. And it requires a skill of its own to learn this new role.
This program will help and equip the participants with understanding, tools, and techniques that will enable
them to oﬀer meaningful coaching and counseling to any of their team members.

Program Outline
Couching &
Counseling for
Managers/
Team Leaders
2-Days
E – CCMT
  Understanding Sleight of Mouth
How to become aware, mindful, and skillful in using language as tool to
understand, to adapt, to influence, and to direct.
  Understanding Presupposition
Understanding various beliefs needed to become effective as a leader,
colleague, and team member.
  Understanding or Patter Interrupt ‒ Counseling
•  Understanding Intention , Belief , Facts in counseling other.
•  Using Reframing and Metaphore in leading and helping others
  Outcome Focus ‒ Coaching
•  Understanding the 4 pillars to help achieving performance targets
•  Using PAW (Possibility, Ability, Worthiness) and approaches that focus on
Outcome , Effectiveness , and Flexibility
  Using Neurological Level as coaching and counseling tool
42

Couching &
Counseling for
Managers/
Team Leaders
2-Days
E – CCMT
43
Any Supervisors, Assistant Managers, Managers and Team Leaders who need to
lead their daily role.
Training Schedule
•  January 25 ‒ 26
•  March 20 ‒ 21
•  May 16 ‒ 17
•  July 24 ‒ 25

Creative Career Development
Program Overview
44
We know full well that we must learn new skills, obtain new knowledge, and expand our network in order to gain our
personal competitive edge.
And it is not easy to master new skills, gain access to new knowledge, and build new bridges to the right people. This
program equip you with constructive ways to evaluate your career, understand the changes in career and workplace,
avoid the career paralysis , building your personal brand as ways to creatively develop your career path.

  The growing-up people versus the growing-old people
  Characteristic of creative people
  Up is not the only way
  Anticipating career paralysis
  Building personal brand
  The main blocks of creativity
Program Outline Creative
Career
Development
1-Day
N-CCD
Any professionals at any levels and new Managers and Supervisors who seek to understand the essence in
career development and want to create a personal branding creatively for their professional development.
45
Training Schedule
•  February 9
•  April 18
•  July 13
•  September 7
•  November 8

Creative Stress Management for Professionals
Program Overview
46
Stress is unpleasant, can seriously aﬀect our work and our health. Left untreated, it will impact our productivity and
engagement, aﬀecting us on costs and risks, creating opposite condition at the workplace, family, and life in general.
This interactive workshop will equip you with understanding stress and life at workplace, managing stress factors,
coping stress with emotional and spiritual ways, and achieving the Eureka! moment.

  Stress and life attitude at workplace
  The diﬀerence between positive and negative stress
  Source of stressors to be managed and anticipated
  The damages of failing stress management at workplace
  Emotional and spiritual stress coping
  Creative transformation: how to change destructive energy into positive energy
and get ahaaa-result ?
Program Outline
Creative Stress
Management
for
Professionals
1-Day
N - CSMP
47
Any professionals at any levels and (New) Managers and Supervisors who want to understand and create
a personal stress management skills for their professional development.
Training Schedule
•  January 26
•  March 15
•  May 22
•  July 5
•  September 26
•  November 14

Customer Relationship Management
Program Overview
48
Managing our company s customer relationship function requires good understanding on what a CRM system can
oﬀer and how it delivers its purposes. Understanding the strategy, how to integrate diﬀerent facets of and analyzing
key components of CRM would help our team get the most out of their CRM system.
This workshop will help participants understand those key elements and how to make them work. Making sure our
customers are well understood and taken care of while continuously improving our capability in serving them.

  Customer Relationship Management:
o  Customer Relationship Management in your everyday life
o  What s in it for me?
  What CRM is and Who It serves?
o  Different faces of CRM
o  Who is your customer?
  Requirement Driven Product Selection
o  Requirement driven product selection
o  Determining function
  Consideration in Tool Selection
o  What s you function in the field?
  Getting information in and out
  Strategies for Customer Retention
  Building the Future
  The Development Team
  Evaluating & Reviewing Your Program
o  Customer profiles Customer life cycles
Program Outline Customer
Relationship
Management
2 – Days
N - CRM
49

Customer
Relationship
Management
2 – Days
N - CRM
50
Professionals who want enrich their knowledge about how to build and maintain their
customer royalty and engagement.
Training Schedule
•  April 10 ‒ 11
•  July 4 ‒ 5

Eﬀective Customer Service
Program Overview
51

This training program tries to build the awareness and spirit in providing better customer service for your organization
who struggle to build such customer-oriented culture. Through this training, participant will have a better
understanding the importance of customer service approach whilst at the same time practices its principles in real
world scenario. This program will cover the critical elements of customer service that can win customers back and help
the organization in their competition.

Program Outline Effective
Customer
Service
2-Days
N-ECS
52

  What is Customer Service?
  Who Are Your Customers?
  Meeting Expectations of Your Customers
  Customer Service Standard
  Communication Skills (empathy, body language, asking questions, and listening)
  Telephone Techniques
  Dealing with Difficult Callers
  Dealing with Challenges Assertively
  Dealing with Difficult People
  Dealing with Conflict
  Be a Problem Solver
  Steps to Customer Problem Solving
  Measuring Customer Service
  Reinforcing Customer Service Focus
  Dealing with Stress

Recommended Participants Effective
Customer
Service
2-Days
N-ECS
•  Customer Services
•  Relationship Management
•  Front Oﬃce
•  And other customer-related professionals
53
Training Schedule
•  January 24 ‒ 25
•  March 16 ‒ 17
•  May 3 ‒ 4
•  July 12 ‒ 13

This program will equip the participants to recognize types of customers and to understand how to deal with
several scenarios of complaint. Participant will learn how to deal and manage the situation to the best interest
of all parties involved. This program will also address the motivational state and stress aspect of the
participants who have to deal with the diﬃcult situation.
Eﬀective Complaint Handling for Front Liners & Managers
Program Overview
54

This program will equip the participants to recognize types of customers and to understand how to deal with
several scenarios of complaint. Participant will learn how to deal and manage the situation to the best interest
of all parties involved. This program will also address the motivational state and stress aspect of the
participants who have to deal with the diﬃcult situation.
Eﬀective Complaint Handling for Front Liners & Managers
Program Overview
55

Program Outline
Effective
Complaint
Handling for
Front Liners &
Managers
2-Days
N-ECHM
56

  Introduction to Customers/Client
  Understanding Types of Customer/Client
  Understanding Type of Complaint
  Body Language
  Handling Complaint Eﬀectively
  Maintaining Motivation
  Dealing with Stress (Stress Therapy) and Emotional Healing
  Practical Self-Motivation, Stress Therapy and Emotional Healing
  Evaluation & Work Plan

Effective
Complaint
Handling for
Front Liners &
Managers
2-Days
N-ECHM
•  Customer Service
•  Relationship Management
•  Front Oﬃce
•  And other customer-related professionals
57
Training Schedule
•  January 24 ‒ 25
•  March 9 ‒ 10
•  May 18 ‒ 19
•  August 2 ‒ 3
•  October 18 ‒ 19

Eﬀective Public Speaking for Professionals
Program Overview
58
This course is designed for professionals who must speak in front of critical audiences. This course is also
suitable for new speakers who seek for new ideas and strategies before they begin making presentations.
This course aims to improve public speaking skills by learning some new techniques that will add the
persuasive edge in presentations, as well as mapping diﬃcult questions or presenting a highly elaborated
information.

  What is Public Speaking?
  Planning (Preparing to Plan - Presentation Preparation)
  Good Communication Skills (Barriers to Communication)
  Understanding Your Audience (Audience Proﬁle - Finding Common Ground -
Practical Application
  Getting Comfortable in Conversation (Viewpoints & Opinions ‒ Personal Feelings)
  Making Your Listener Hear You
  Structuring Ideas (3-Key Points - Building a Three-Part Plan - Practice)
  How to organize your messages/ideas
  Redesigning Yourself for Strengths
  Controlling Your Jitters
  How to Handle Sticky Situation
  Body Language (How the Listener Takes Control - The Meaning Behind Our
Message)
  Beginning & Ending
Program Outline Effective Public
Speaking for
Professionals
2 – Days
E - EPSP
59

Effective Public
Speaking for
Professionals
2 – Days
E - EPSP
60
Any professionals at any levels who want to enhance their public speaking skills
that will beneﬁt their personal and professional life
Training Schedule
•  January 24 ‒ 25
•  March 9 ‒ 10
•  May 18 ‒ 19
•  October 18 ‒ 19

Emotional Intelligence for Professionals
Program Overview
61
In the professional world, Emotional Intelligence (EQ) has been acknowledged by many as one of the key to
success factors for career advancement and improvement. EQ is the ability to be aware of and to manage
emotions and relationships. Having quality EQ means you are able to connect with others and to manage
your own emotion and others well. In this high-pressure and networked global working environment, truly,
this ability will make one triumphs

Program Outline Emotional
Intelligence for
Professionals
1-Day
N – EIP
  Introduction to Emotional Intelligence (EI)
  EI Blueprint
(Identifying emotions, managing emotions, using & communication emotions)
  Optimism at Workplace
  Validating Emotions in Others
  Understanding Emotions
  Setting Your Personal Vision
62
Any professionals who want to know how to manage their emotion & relationship in their personal &
professional life
Training Schedule
•  February 20
•  April 11
•  June 2
•  August 24
•  October 12
•  November 16

Essential Supervisory Skills for (New) Supervisors/Managers
Program Overview
63
Effectively and smoothly manage the change in your role.
Here's your opportunity to establish your presence as a new superior, build credibility and adapt your unique style
to every situation that comes your way.
This session covers the nuts and bolts to prepare you to take your first supervisory role, from setting goals for your
team to tackling difficult conflicts. With exercise, feedback and practice, you will return with the tool kit to
confidently take on any new task with greater ease and improved confidence.

Program Outline
Essential
Supervisory
Skills for (New)
Supervisors/
Managers
2-Days
N-ESSM
64
  Making the Transition
o  How will my role change?
o  Discussion ‒ The question that (New) Supervisors/Managers have
  Responsibilities of Supervisors
  Time Management
o  What is Time Management & How to Manage Your Time
o  Poor Time Management Styles
o  Exercise - Identifying your style & your time wasters
o  Prioritizing & scheduling
o  To-Do lists
o  Sharing - Coping with deadlines
o  Getting organized & managing workload
  Motivating Team & Others
o  Why people work & what motivates them?
o  The motivating factors
o  Discussion & Sharing - What employees want from their bosses and their jobs?
o  What are the causes of de-motivation?

Program Outline
Essential
Supervisory
Skills for (New)
Supervisors/
Managers
2-Days
N-ESSM
65
o  Understanding the theories & putting them into practice (e.g. Maslow,
Hertzberg and McGregor)
o  Support & recognizing
o  Empathizing & understanding the issues
o  Providing a sense of ownership & responsibility
  Building Synergy & Collaboration Team
o  Mapping attitude, behavior & characters
o  Defining the functions of all team members
o  Building team effectively & building their confidence
o  Process in building teamwork
o  Respecting & appreciating the differences
o  Giving feedbacks to each other
o  Formulating clear roles & responsibility of members and measurable goals
Any professionals or (new) Supervisors/Managers who are newly promoted or existing supervisors/managers
who want to enhance their effectiveness through supervisor training

Essential Leadership & Managerial Skills for (New) Managers &
Team Leaders
Program Overview
66
Being a leader you have to be ready for more responsibilities. Accountability. You will need to inspire, make the
most of the available resources you have, inﬂuencing other to follow the path you have envisioned to achieve
the goals you have been entrusted. Dealing with many parties. Alliances. Colleagues.
This three-day program will help you build your presence and your ability to create vision and rally others to
commit to it

Program Outline
Essential
Leadership &
Managerial
Skills for (New)
Managers &
Team Leaders
3 – Days
E - ELMS
67
  The learning organization
  Understanding our own strength
  Analyzing our mental models
  Building shared vision
  Team learning
  System thinking
  Leadership proﬁles & practices
o  Understanding your comfort zone
o  Managing performance
o  Servant leadership
o  On boarding & orientation
o  Kouze s and Posner s leadership practices
  Building trust ‒ The cycle trust &performance
  Managing change
o  What is change?
o  Change Cycle
o  Key factors in successful change management
  Time Management
o  Getting things in order
o  Time management tips

Program Outline
Essential
Leadership &
Managerial
Skills for (New)
Managers &
Team Leaders
3 – Days
E - ELMS
68
  Manager VS. Leader
  Types of thinking
o  Directional Thinking
o  Consequential Thinking
  Inﬂuence strategies
  Managing relationships
o  Type of relationship
o  Preparing conﬂict
o  Managing stress
  Problem solving basics
  Strategic planning
  Delegating
o  Do s and don'ts in delegation
o  Degree of delegation
  Giving feedback (criteria & techniques)
o  Giving constructive feedback
o  Feedback techniques
o  Encourage feedback

Program Outline
Essential
Leadership &
Managerial
Skills for (New)
Managers &
Team Leaders
3 – Days
E - ELMS
69
  Body language ‒ Mehrabian s theory
  Managing meeting
o  Preparing & managing meeting
o  Presentation Tips
  Personal Development
• Newly promoted supervisor/manager
• Existing supervisor/manager
Who want to enhance their eﬀectiveness through leadership and management skill training

This course is specifically designed to equip managers and professionals with no finance background to
understand the basic and fundamental principles of financial management required in managing daily
organization operation.
Through this program, participants will understand, be able to analyze, and be able to identify what are
necessary activities and actions they need to do managing the financial aspects of their job.
Program Overview
Finance for Non-Finance Managers
70

Program Outline Finance for
Non-Finance
Managers
2-Days
N-FNF
  General ﬁnancial principles
  The fundamentals of accounting
  The accounting cycle
  Understanding and analyzing ﬁnancial statement
  Financial ratios
  Financial forecasting
  Cost of capital
  Time value of money
  Management accounting and budgeting
71

Finance for
Non-Finance
Managers
2-Days
N-FNF
•  Any Managers
•  Team & Unit Leaders
Who have the responsibilities in managing unit and are required to think about the
organization s bottom line.
72
Training Schedule
•  April 17 ‒ 18
•  July 10 ‒ 11
•  August 22 ‒ 23
•  October 30 ‒ 31

This workshop oﬀers you a practical and hands-on exercise and learning points on how to create and deliver
impactful presentation, designed to meet the needs of the audience and you as the speaker.
You will learn the preparation and strategy necessary to develop impactful presentation, tricks and tools of
presenting and hands-on fun exercise where your short presentation will be videotaped and evaluated.
High Impact Presentation Skills
Program Overview
73

Program Outline High Impact
Presentation
Skills
2-Days
E-HIPS
  Setting personal objective of participating in this training
  What makes a presentation impactful?
  Preparing Your PERSONA
  Understanding your audience
  Preparing the material of your presentation
  Designing your presentation
  Multimedia and visual usages
  Stage strategy
  Managing emotional and communication quotients
  Managing changes
  Delivering powerful presentation ‒ practice to perfection (individual presentation is videotaped)
  Discussion, Evaluation and Feedback
  Setting the follow up action to ensure the learning points go further
74

Professionals, who care to develop your presentation skills that will beneﬁts your
personal and professional life.
High Impact
Presentation
Skills
2-Days
E-HIPS
75
Training Schedule
•  April 17 ‒ 18
•  July 27 ‒ 28
•  August 30 ‒ 31
•  October 26 ‒ 27

Highly Effective Facilitating Skills
Program Overview
76
The Highly Effective Facilitating skill will take participants to specific journey to experience facilitating a
meeting or dynamics of group setting based on the principles of highly effective facilitating skill, and use
participants own experience dealing with the challenge of facilitating as the case study.
Through this 2-days workshop, participant will learn and practice about facilitating skills, related tools that can
be used to produce a productive effective meeting, and know-how of facilitating dynamics in group.

Program Outline Highly Effective
Facilitating
Skills
2 – Days
N - HEFS
77
A.  Facilitation Foundation
  What is facilitation & facilitator
  The principles of facilitating skill
  How and when to use the facilitating skill to optimize the results & benefits
  Challenges in facilitating a meeting or group dynamics
  Tools and techniques in facilitation and intervention
B. Achieving Result Through Facilitation
  Understanding human factors & overview of communication skills
  Group dynamics development based on Tuckman & Jensen s theory
  Dealing with difficult people
  Navigate the situation to achieve consensus and highly effective result
  Practice the techniques and tools with case study and role play
  Synthesized & synergized: bring out the best people in through group dynamics and meetings

Program Outline Highly Effective
Facilitating
Skills
2 – Days
N - HEFS
78
D.  Interpersonal & intrapersonal skill (projecting professionalism in facilitation through
conﬁdence, assertiveness and the right mindset)
E.  Advancing your communication skills: before, during and after facilitation session
(presentation skill, powerful words to convey message and to handle conﬂict,
questioning & listening skill, how to empower the session and participants during
facilitation)

Highly Effective
Facilitating
Skills
2 – Days
N - HEFS
79
Any Supervisors & Managers who want to mastering the techniques and roles of
eﬀective facilitator
Training Schedule
•  January 25 ‒ 26
•  March 20 ‒ 21
•  May 16 ‒ 17
•  July 24 ‒ 25

Being a new HR manager or business partner requires a comprehensive understanding of human resource
management elements of an organization. This course will cover various aspects of HRM that a manager or HR
professional will have to face on their assignment.
HR Management Fundamentals
Program Overview
80

  HR management concepts & theories
  Job speciﬁcation and responsibilities of HR manager
  Employment terms & conditions
  Recruitment & selection
  HR planning
  Job analysis
  Compensation & beneﬁts
  Performance appraisal
  Training & development
  Employee relations
  Termination or separation
  Change management
Program Outline HR
Management
Fundamentals
2-Days
N-HRMF
81

HR
Management
Fundamentals
2-Days
N-HRMF
•  HR Professionals
•  Managers
•  New HR Management
82
Training Schedule
•  January 23 ‒ 24
•  March 8 ‒ 9
•  May 15 ‒ 16
•  July 27 ‒ 28

HR for Non HR Managers
Program Overview
83

This program will help the participants in walking through the recruitment process, conducting interview, discuss
on-boarding, and some other HR-related practices they need to know as a new kind of manager. Preparing them to
avoid or to face the issues and problems that they may face as an HR function within their team.

  Interview Technique
  Employee Orientation & On Boarding
  Developing Team
  Performance Review
  Attendance Management
  Managing a Diverse Workforce
  Privacy Issues
  Compensation & Beneﬁts
  Managing Disciplinary Issues
  Terminating Employee
  Exit Interview
  Action Plan
Program Outline HR for Non HR
Managers
2-Days
N-HRNHR
84

HR for Non HR
Managers
2-Days
N-HRNHR
•  HR Professionals
•  New HR Managers
85
Training Schedule
•  January 30 ‒ 31
•  March 29 ‒ 30
•  May 4 ‒ 5
•  July 27 ‒ 28

Implementing 5S at Work workshop is filled with exercises and role-playings on how 5S can be implemented in
various office environments. The exercises and role-playings are aimed to have participants to straightforwardly
relate the 5S philosophy to the real situations that they encounter at the office.
Implementing 5S at Work
Program Overview
86

Professionals who are responsible to enhance the productivity of their team or unit.
Program Outline Implementing
5S at Work
2-Days
N – I5SAW
  What is 5S?
  The 5S Principles
  Resistance to 5S
  Beneﬁt of 5S
  Implementing 5S in the Organization
  Managing 5S by Setting Standards
  Managing 5S by Maintaining Standards
87
Training Schedule
•  January 30
•  March
•  May 4
•  July 19
•  September 12
•  November 27

Program Overview
Leadership Communication Toolkit Using NLP
88

The objective of this program is to inspire and to equip the participants with the knowledge and techniques
on how to become an eﬀective leader through Neuro-Linguistic Programming (NLP). By using NLP, it is
expected that they can complete their leadership qualities and perform in that role successfully.
After the training they can manage themselves better as leaders, can lead and manage their team eﬀectively
thus achieve better results and productivity for the organization.

Program Outline
  Managing Self
  Introduction to NLP Self Management
•  How to set eﬀective and achievable outcomes
•  NLP Communication Models
•  Understanding self learning systems (Visual, Auditory, Kinesthetic, Digital
Auditory) and how to maximize the results
•  4 Learning Stages
•  Habit & Anchor
•  Presupposition
•  Modeling
  Leadership Communication
•  Building rapport eﬀectively
•  Pacing-Leading
•  Matching & Mirroring
•  Framing & Reframing
•  Meta Model
89

Leadership
Communication
Toolkit Using
NLP
2-Days
N - LCNLP

Program Outline
  Leadership
•  Coaching & Counseling
•  5 Leadership Capitals
•  4 Leadership Authorities
•  3 Leadership Basic Actions
•  Servant Leadership
90

Leadership
Communication
Toolkit Using
NLP
2-Days
N - LCNLP
Any Supervisors, Assistant Managers, Managers and Team Leaders who need to lead their daily role.
Training Schedule
•  April 27 ‒ 28
•  July 25 ‒ 26

Leadership Development Program
Program Overview
91

This program is speciﬁcally developed to help newly promoted (as well as existing) manager to develop their
leadership capabilities & skills. Developing their leadership potentials that will enable them perform and
accomplish their (new) role as leader manager.
Those are qualities that this program try to introduce and to develop to any new leaders. This 3-day program
will help participants in building their presence and abilities to create vision and rally others to commit to it.

  Introduction
  Understanding strategies to identify personal strengths
  Building shared vision
  Leader s role in team. Leading. Facilitating ideas.
  Understanding leadership
  Building trust
  Understanding and managing change
  Managing time
  Managers vs. Leaders
  Understanding types of thinking
  Understanding and exercising the power of inﬂuence in leadership
  Managing relationships
  Systematic problem solving process fundamental
  The basic of strategic planning
  Supervising & delegating tasks
Leadership
Development
Program
3 Days
E-LDP

Program Outline

  Giving feedback. Communicating constructive criticism
  Understanding non-verbal communication through body language
  Managing meeting
  Exercising presentation skills
  Personal development
  Conclusion
Leadership
Development
Program
3 Days
E-LDP
• Newly promoted supervisor/manager
• Existing supervisor/manager
Who want to enhance their eﬀectiveness through leadership and management skill training
93

Program Outline

Motivating Skill for (New) Team Leaders & Managers
Program Overview
94
This one-day workshop will help new and existing supervisors, managers, and team leaders create engaging,
loyal, and energized workplace. Understanding what their team want and giving them opportunities to
become the real stars as they are expected to be

Program Outline
Motivating Skill
for (New) Team
Leaders &
Managers
1-Day
E - MSTM
  Exploring Motivation
  Supervising and Motivation Approaches
  Theories of Motivation
  Goal Setting as Part of Motivation
  Personal Values Roles as Motivators
  Creating Motivational Work Atmosphere
  Case Study
95
•  New and Existing Supervisors, Managers and Team Leaders
Who want to create engaging, loyal and energized workplace
Training Schedule
•  February 22
•  April 7
•  June 7
•  August 1
•  October 19
•  December 11

Negotiation Skill for Professionals
Program Overview
96

Negotiating is a fundamental fact of life. Whether you are working on a project or fulﬁlling support duties, this
workshop will provide you with a basic comfort level to negotiate in any situation. This interactive workshop
includes techniques to promote eﬀective communication and gives you techniques for turning face-to-face
confrontation into side-by-side problem solving.

Program Outline
97

Negotiation
Skill for
Professionals
2 Days
E-NSP
  Introduction to negotiation
  What is negotiation
  Key attributes of good negotiator
  Preparing documentation and selecting a place for negotiation
  Self-presentation in negotiation (small-talk, attire, ﬁrst impression, etc.)
  Establish common ground and how to use ground rules
  Bargaining stage
  Obstacle to mutual gain and how to turn them
  Dealing with negative emotions
  Closing phase
  Solution types

98

Negotiation
Skill for
Professionals
2 Days
E-NSP
Any professionals who want to develop and to sharpen their negotiation ability
in a professional setting.
Training Schedule
•  April 11 ‒ 12
•  June 6 ‒ 7
•  August 29 ‒ 30
•  October 24 ‒ 25

Problem Solving & Decision Making
Program Overview
99
Everyone of us deals with problems and has to make decisions every single day in our life. From the moment we open
our eyes in the morning until we go to sleep at night, we have to solve problems that come to our way and have to
make decisions. For both our personal and professional lives.
This Problem Solving & Decision Making workshop will help any professionals in recognizing problems, identifying
solutions together with the appropriate steps and tools for it. This program will also help participants in making better
and structured solutions on their problems.

Problem
Solving
And
Decision
Making
2 – Days
N - PSDM
  Defining a problem
  Different types of decisions
  The difference between facts & information
  Common decision making mistakes & traps
  Problem Solving Model
  Problem Solving Tools
  SWOT Analysis
  Analyzing & selecting solutions
  Making a decision
  Planning & organizing a solution
  Exercises & Case Study
Program Outline

Problem
Solving
And
Decision
Making
2 – Days
N - PSDM
Any professionals who want to have a better problem solving process supported
by a better decision making process that lead to better results, applicable in their
professional and personal lives.
Training Schedule
•  January 30 ‒ 31
•  March 7 ‒ 8
•  May 22 ‒ 23
•  August 29 ‒ 30
•  October 17 ‒ 18

Positive Mindset at Workplace
Program Overview
102
This training program is speciﬁcally designed to equip you with ways to evaluate your career, and facilitate you to
develop the motivation to be progressive person who actively contributes in creating positive vibe at the workplace.
This training program also designed to help you identify and manage de-motivating issues as part of your challenges
to stay positive and to continuously drive your best self actualization for your career advancement.

Positive
Mindset at
Workplace
1 – Day
N – PMW
  The essence of positive mindset
  Spiritual being versus material being
  The Law of Principle and Process
  The barriers to be positive people
  The road to be actualized person at the workplace
  Creative way to manage satisfaction and dissatisfaction
at work
Any professionals at any levels and new Managers and Supervisors who want to develop and to sharpen
their positive mindset in a professional setting.
Program Outline
Training Schedule
•  February 22
•  April 10
•  June 1
•  August 25
•  October 11
•  December 4

Professional Project Management
Program Overview
104
Professional Project Management workshop program is speciﬁcally designed to help project management professionals or
practitioners to identify project management environment and managing project in line with the latest 5th Edition of A
Guide to the Project Management Body of Knowledge (PMBOK® Guide) issued by Project Management Institute (PMI)®,
USA.
By going through project management body of knowledge step-by-step, the course discusses an integrated approach
that balances the theories, methods and practices in managing project.

Professional
Project
Management
3 – Days
N – PMP
Beneﬁt of Program
  Understand the project management framework.
  Understand the PMBOK® Guide standards and processes in managing project.
  Be able to apply the tools and techniques of managing project.
  Use PMBOK® Guide to help their actual projects.
  Be able to use knowledge from this workshop to pursue project management
certiﬁcation issued by PMI such as CAPM® or PMP®.

Professional
Project
Management
3 – Days
N – PMP
Program Outline
  Introduction to project & project management.
  Understanding the roles & responsibilities of PM.
  Understanding 10 project management knowledge
areas
  Project Scope Management
  Project Time Management
  Project Cost Management
  Project Quality Management
  Project Communication Management
  Project Human Resource Management
  Project Risk Management
  Project Procurement Management
  Project Stakeholder Management
  Project Integration Management
  Project initiating.
  Project planning.
  Project executing.
  Project monitoring & controlling.
  Project closing.
  PMI Code of Ethics and Professional Conduct

Professional
Project
Management
3 – Days
N – PMP
Manager, Project Manager, Future/Upcoming Project Manager, Project Team Member
or any professionals who wished to pass CAPM® (Certiﬁed Associate Project
Management) or PMP® (Project Management Professional) exam.
This program will be delivered by our partner, DCOLearning.
DCOLearning programs are in conformance with the quality standards set and following the latest standard
of PMBOK® Guide issued by PMI®.
Training Schedule
•  January 9 ‒ 11
•  February 13- 15
•  March 13 ‒ 15
•  April 17 ‒ 19
•  May 15 ‒ 17
•  July 17 ‒ 19
•  August 21 ‒ 23
•  October 16 ‒ 18

PMP® Fast Track Program
Program Overview
108
With PMP® Fast Track program, our participants and corporate clients can access the same project management
knowledge sharing and learning experience combined with CAPM®/PMP® exam preparation sessions through less
face-to-face or traditional classroom time. Optimization at its best.
With this 4-days PMP® Fast Track program, participants and companies will have more cost-eﬀective program
investment in this challenging business time that requires better cost saving with the same program quality.

109

Beneﬁt of Program
Program Content
After this workshop, the participants will:
  Understand the project management framework.
  Understand the PMBOK® Guide standards and processes in managing project.
  Be able to apply the tools and techniques of managing project.
  Use PMBOK® Guide to help their actual projects.
  Be able to use knowledge from this workshop to pursue project management
certiﬁcation issued by PMI® such as CAPM® or PMP®
All in all, participants will be able to manage their project(s) and achieve the objectives
well whilst doing it in a professional-and-structured way.
•  4 (Four) days of Project Management knowledge based on PMBOK® Guide with introduction to CAPM®/
PMP® exam and full-day simulation of the exam.
•  12 months of DCOValley access with more than 1,000 question bank.

PMP® Fast
Track Program
4-days
E – PMPFT

110

Recommended Participants PMP® Fast
Track Program
4-days
E – PMPFT
Training Schedule
All Project Managers/Leaders. Project managers & leaders who wish to pursue PMP®
certiﬁcation or project team members who wish to pursue CAPM® certiﬁcation
This program will be delivered by our partner, DCOLearning
•  January 9 ‒ 12
•  February 13- 16
•  March 13 ‒ 16
•  April 17 ‒ 20
•  May 15 ‒ 18
•  July 17 ‒ 20
•  August 21 ‒ 24
•  October 16 ‒ 19

Project Management for Non Project Manager
Program Overview
111
Project Management for Non-Project Manager workshop is one of the special training program uniquely designed to
help professionals from various backgrounds and positions who may not have or may have limited project
management experience or background in learning project management with the common language.
The materials will adhere to the latest version of globally recognized project management standard, A Guide to
Project Management Body of Knowledge (PMBOK® Guide) from Project Management Institute (PMI)®. Other than the
beneﬁt of getting the project management knowledge and practices, this approach will ensure that all participants
will have common project management language with other PM professionals from all around the world.

2 – Days
N – PMPNPM
Benefit of Program PM for Non
Project
ManagerIn this workshop, participants will do exercises and discussions in managing their
project and in their last day of workshop they will present and discuss their own
project assignment.
After this workshop, the participants will:
  Have and understand the project management common language.
  Be able to manage their departmental project or their organization s project.
  Be able to adapt and to actively engage in project management setting and practice.
  Be able to apply some tools and techniques of managing project.
  Be able to use knowledge from this workshop to pursue a project management certification issued by
PMI® such as Certified Associate in Project Management (CAPM)® .

PM for Non
Project
Manager
Program Outline
  Introduction to project & project management.
  Understanding the roles & responsibilities of PM.
  Understanding 10 project management knowledge
areas:
  Project Scope Management
  Project Time Management
  Project Cost Management
  Project Quality Management
  Project Communication Management
  Project Human Resource Management
  Project Risk Management
  Project Procurement Management
  Project Stakeholder Management
  Project Integration Management
  Project initiating.
  Project planning.
  Project executing.
  Project monitoring & controlling.
  Project closing.
  Project assignment presentation
(individual/group).
2 – Days
N – PMPNPM

Professional
Project
Management
Training Schedule
Manager, Project Team Member or Non-Project Management professionals (such
as FA, HR, Educators, etc) who wish to know about managing a project or who
have just recently assigned to manage their ﬁrst project(s).
This program will be delivered by our partner, DCOLearning
•  January 16 ‒ 17
•  March 20 ‒ 21
•  July 5 ‒ 6
•  August 14 ‒ 15
•  October 9 ‒ 10
2 – Days
N – PMPNPM

Strategic Planning for Professionals
Program Overview
115

It is important that you and the people who work with you know the direction where your company is heading.
Otherwise each of you will develop your own plan and prioritize based on your individual silo that will most
probably head for nowhere. Building a strategic plan that inline with your organization vision, missions, and
values will get everybody on board heading to the same direction. Diverging the energy. Synergize.
This two-day program will help you build a strategic plan that you and your colleagues can relate to. Help you to
describe what you want to do and get other where you want to go. Together.

116

Program Outline Strategic
Planning for
Professionals
2-days
E - SPP
  Identify your personal learning objectives
  Understanding Strategic Planning
  Identifying Organization Values
  Designing Organization Vision
  Constructing Organization Mission
  Performing A SWOT Analysis
  Setting Goals
  Assigning Roles, Responsibilities and Accountabilities
  Gathering Support for The Plan
  Making the Change
  Exercise: Presenting Strategic Plan

117

Strategic
Planning for
Professionals
2-days
E - SPP
Who are responsible in developing strategic planning for their organization
Training Schedule
•  April 27 ‒ 28
•  June 5 ‒ 6
•  October 10 ‒ 11
•  November 14 - 15

Self Esteem & Assertiveness for Professionals
Program Overview
118

Being conﬁdent at work is essential for any professionals. A good dose of healthy self-esteem can lead a professional to
opportunities that may expand his/her career. It is one of the key requirements to success. Combined with the ability to
approach other in order to make them do or achieve what he/she wants it is truly an important quality of a professional.
This one-day workshop will equip participants with techniques that can help them improve their perception of their
self-worth followed by techniques on how they can approach people to get what they want. Professionally.

119

Program Outline
Self – Esteem &
Assertiveness
for
Professionals
1-Day
N - SEAP
  What is Self ‒ Esteem?
  What are some of the things that affect our Self-Esteem?
  Improving Self ‒ Esteem
  Building Self ‒ Esteem
  Create Self ‒ Confidence through their appearance and first impression
  Increasing Self ‒ Esteem
  Esteemed Confidence
  The Power of Thought
  Ask for What You Want
  Create What You Want

120

Self – Esteem &
Assertiveness
for
Professionals
1-Day
N - SEAP
Who want to improve their perception and their self-worth
Training Schedule
•  January 23
•  March 30
•  May 18
•  July 4
•  September 27
•  October 31
•  December 7

Selling Skills – Smart Selling for All Professionals
Program Overview
121
High performing sales professionals are the ones who can identify potential customers needs, and able to
persuade customers to responds favorably that will result mutual agreement between the buyer and seller.
These high performing sales professionals know in order to reach the ﬁrm mutual agreement, they have to
meet the customers needs.
Through this 2-days workshop, participants will enrich their knowledge on the concept of customer focused
selling and also explore the techniques and strategies that will beneﬁt their professional as a sales person.

Selling Skills –
Smart Selling
for Any
Professionals
2 – Days
N - SSP
  Essential Selling Skills
  The Sales Cycle (Initiate - Build - Manage - Optimize)
  Framing Success
  Setting Goals with SPIRIT!
  Path of Eﬃciency
  Customer Service
  Enhancing Your Sales
  Making Connections
  Ten Major Mistakes
  Finding New Client - Build Your Network
Program Outline

Selling Skills –
Smart Selling
for Any
Professionals
2 – Days
N - SSP
Any professionals who want to enrich their knowledge on sales and the the
concept of customer focused selling and also explore the techniques and
strategies that will beneﬁt their professional as a sales person.
Training Schedule
•  January 30 ‒ 31
•  March 7 ‒ 8
•  May 17 ‒ 18
•  August 29 ‒ 30
•  October 17 ‒ 18

Stress & Conflict Management
Program Overview
124
Facing stress and conflict are the things that come across to us every day. As professionals we should be
aware and know how to handle stress & how to find a good solution from a conflict.
In this Stress and Conflict Management workshop, participants will learn how to turn difficult situation into
opportunities to grow with real case study and fun role play
.

Stress &
Conflict
Management
for
Professionals
2 – Days
N - SCMP
  Conflict as Communication
  Benefit of Confrontation
  Preventing & Dealing with Problems
  The 3-steps of Conflict Resolution Models
  Managing Anger & Stress in the workplace
  The difference between positive and negative stress
  Source of stressors to be managed and anticipated
  The damages of failing stress management at the workplace
  Emotional and spiritual stress coping
  Creative transformation: how to change destructive energy into positive energy and get Ahaaa-result ?
Program Outline

Selling Skills –
Smart Selling
for Any
Professionals
2 – Days
N - SSP
Training Schedule
Any professionals at any levels who want to enhance their emotional intelligence
skills in order to be a better professionals in resolving stress & conﬂict on their
personal & professional life.
•  May 30 ‒ 31
•  August 29 ‒ 30

How a person manages their time dictates how many they can get the right things done in their personal and
professional life. This course will help participants how to optimize their time management in dealing with so many
daily life activities they have to get done. At the end of the course, the participants will learn how to schedule their
time more eﬀectively, how to stay on track and how to prioritize (more) important things. Keeping everything in
balance and stay productive.
Time Management for (New) Managers & Leaders
Program Overview
127

Program Outline
Time
Management
for (New)
Managers &
Leaders
2-Days
E-TMML
Any professionals who want to develop and improve their time management in their personal and
professional life
128

  Setting life s goals.
  Recognizing individual time-wasters.
  Developing schedule.
  Prioritizing.
  Breaking indecision, procrastination, and other negative habits.
  Managing activities.
  Establishing boundaries and No situation.
  Balancing life activities.
Training Schedule
•  January 24 ‒ 25
•  March 20 ‒ 21
•  May 18 ‒ 19
•  July 19 ‒ 20
•  November 14 - 15

2011 2013 2015 2016
How We Deliver e Training…
30%
LECTURE EXERCISE/ROLE PLAYING
40%
Through active participation, mini presentation, group discussion, experience- sharing, fun related
games and quiz, personal and group work exercises, presentation and evaluation. Participants will
actively involve in exploring discoveries and engaging the discussions presented in this program.
DISCUSSION
30%
129

130

Our Corporate Clients
  ABM Investama, Tbk
  Altus Logistics
  Aero System Indonesia
  Amway Indonesia
  ANZ Indonesia
  Asuransi Bintang
  Asuransi Jiwa Generali Indonesia
  Australian Embassy Jakarta
  Bank BCA Syariah
  Bank BTPN
  Bank Tabungan Negara (BTN)
  Bank CIMB Niaga
  Bank Maybank Syariah
  Bank QNB Kesawan
  Bahana Pembinaan Usaha Indonesia (Persero)
  BASF Indonesia
  Becton Dickinson Indonesia
  Bauer Pratama Indonesia
  Berlian Sistem Informasi
  Cantika Puspa Pesona
  Canvas Developments
  Cedeﬁndo
  Chandra Asri Petrochemical, Tbk.
  Cipta Kridatama
  Clariant Adsorbents Indonesia
  Carl Zeiss
  Daya Adicipta Mustika (Daya Group)
  East Jakarta Industrial Park

131

  Eastspring Investment
  FMC Health & Nutrition
  Freeport Mc-MoRan Inc.
  Givaudan Indonesia
  HERO Supermarket, Tbk
  Indonesian International Education Foundation (IIEF)
  Indosat, Tbk
  Integrated Healthcare Indonesia, Tbk
  International Recovery Ivo
  Mas Tunggal ‒ Sinarmas Group
  Jakarta Centre for Law Enforcement Cooperation
(JCLEC)
  JAPFA Foundation
  K-Swiss International Manufacturing Ltd, Indonesia
  Kaltim Prima Coal
  Kiroyan Partners
  Kompas Gramedia
  Lexus Indonesia
  Martina Berto, Tbk ‒ Martha Tilaar
  Group Metrodata Electronics, Tbk
  OCBC NISP
  ORACLE Indonesia
  SAI Indonesia


132

  PT. Givaudan Indonesia
  PT. EATIKI (Qraved)
  PT. GrabTaxi Indonesia
  PT. Hitek Nusantara Oﬀshore
  PT. ICBC Indonesia
  PT. Indesso Niagatama
  PT. Jakarta International Container Terminal (JICT)
  PT. Jardine Lloyd Thompson
  PT. Jasa Marga, Tbk.
  PT. Kreasiboga Primatama
  PT. Raﬄes Medika Indonesia
  PT. SANDVIK SMC
  PT. Solu Sindo Kreasi Pratama (Tower Bersama)
  PT. Syailendra Asia
  PT. Takeda Indonesia
  PT. Tetra Pak Stainless Equipment
  PT. Vale Indonesia, Tbk.
  PT. VivaStor Techno Logika
  Petra Energy

133

  Putera Sampoerna Foundation
  Rabobank Indonesia Rajawali Corporate
  School of Government and Public Policy (SGPP)
  SunEducation
  TOTAL E&P Indonesie
  Triputra Group
  UNFPA ‒ United Nations
  Population Fund
  Universitas Siswa Bangsa International (USBI)
  USG Boral
  JLC Asia

Indonesia’s
People Development Specialist
Foster & Bridge Indonesia focuses its
services in Indonesia people
development programs.
Professional Development
One-Stop-Shopping
Foster & Bridge Indonesia offers a wide range
of management development programs for
professionals to choose.
Professional Training Organizer with
High Quality Delivery
Foster & Bridge Indonesia team are training &
development professionals who work in T&D
business for many years. We believe that
training program is not only about learning
and sharpening skills. It s about customer
experience.
Professional & Highly Qualified
Facilitator
Foster & Bridge Indonesia facilitators are
selected ones. They are practitioners with
hands-on experience in their respective field.
They are passionate people who love to share
with others.
134

Why Foster & Bridge Indonesia

Contact Person
Alia Sariputri (Putri)
putri@fosterandbridge-id.com
Frisca Panjaitan (Frisca)
frisca.panjaitan@fosterandbridge-id.com
Maulidha Oktaviani (Lidha)
maulidha.oktaviani@fosterandbridge-id.com
www.fosterandbridgeindonesia.com
Oﬃce
Main Representative Oﬃce
Menara Palma, 12th Floor
Jl. H.R Rasuna Said Kav.6
Kuningan, Jakarta Selatan 12950
Indonesia
Phone +62 21 2939 1228
Fax +62 21 2939 1111
Images by 123RF Photo Stock
135

Contact Us

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