Face for Business has recently partnered up with the Driving Instructor Association, and will be attending a number of their roadshows over the next year. Face for Business offers a bespoke telephone answering service for driving schools and independent driving instructors. Our presentation informs instructors of the benefits of using a call handling service to capture your calls, and new pupils.

1. Face For Business
Business Telephone Answering Service
Andy English
General Manager
0845 031 3232

2. Agenda
1. UK Call Handling Statistics
2. Why we work with Driving Instructors
3. How the FFB solution works
4. What is included?

3. 1. UK Call Handling Statistics
• £31bn - UK lost revenue
• 8/10 –Won’t leave voicemail
• 8/10 – No answer reflects poorly
• 27 Calls £3,500 in Business Booked

4. 2. Why FFB works with Driving Instructors
• Limited availability to answer calls
• Diary management is difficult remotely
• Competitive market – 45,000 Instructors (UK)
• Help clients win new business - 1.6m tests / year
• Return on Investment = 1 new pupil (20 x £20)

5. 3. How the FFB solution works

6. 4. What is included?

7. Dedicated PA

8. Pool PA Support

9. Highly skilled PAs
• 3 stage recruitment process
• Psychometric Testing
• IQ Testing
• Induction & Training

10. Your FFB PA will capture…
• Name, Number, Address, Postcode
• Previous Experience
• Provisional License / Theory Test
• Needs – Male, Female, Manual, Auto
• When they wish to start

11. Your FFB PA will also…
• Discuss Pricing Package Options
• Agree most appropriate package
• Align booking to the correct Instructor
• Confirm the pick-up Point
• Book First Lesson
• Outline Payment Options

12. Message Options

13. Call transfers
• To UK Landlines
• To UK Mobile – 10ppm / per second billing

14. Face for Business - Portal

15. Every call recorded

16. Feedback

17. Phonebook
• Track client calls
• Block Sales calls
• Build Rapport

18. Online Diary

19. Numbers (Optional Extra)
• 0141, 0151, 0161 etc.
• 0800
• 0844
• 0845
• 0333

20. FREE 7 Day Trial

21. No long term contract
Packages from £69 per Month

22. Contact Details
• Andy English – General Manager
• Telephone: 0845 031 3232
• Web: www.ffb.co.uk