Soft outcomes, hard data – Using the Outcomes Star to improve, learn and evidence change
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Presentation given by Elizabeth Harper from St Mungos, UK at the FEANTSA/HABITACT seminar "Tackling homelessness as a social investment for the future: Looking at the bigger picture", 12th June 2013, Amsterdam
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Soft outcomes, hard data – Using the Outcomes Star to improve, learn and evidence change
- 1. Learning from the Outcomes Star Elizabeth Harper Regional Director elizabeth.harper@mungos.org
- 2. Our vision is that: • Everyone should have a decent place to live • Something meaningful to do • Satisfying relationships with other people • The good health to enjoy them Who are St Mungo’s
- 3. Our services • 1800 residents • 850 staff • 100+ different projects including – Street outreach – complex needs projects – Semi Independent houses – hostels – registered care homes
- 4. Our interest in Outcomes Historically • Focus on inputs and outputs • Lack of service accountability • Inability to demonstrate many of the effects of our work – clients – staff
- 5. Risks – of input output model • Cherry Picking • Undervalued and Under funded services • Delivering outputs rather than client outcomes
- 6. Development • A tailor made outcomes tool – Sector relevant – Incorporate learning • Clients in partnership • Objective • Visually appealing
- 8. What have we learnt? • Aggregated can be useful. • That the measurements on the Star have meaning for the ways that clients are worked with
- 9. Research project • Tailored support brings best results • Women in mixed hostels fare worst • Positive outcomes peak at 6 – 12 months
- 10. Improvement actions: Addressing decline at 6 – 12 months • Raised internally as a concern • We have developed internal pathways for clients • Camden and others now use this model wholesale
- 11. Improvement actions: Women’s services Peer research project • Identify issue • Research • Women's strategy and coordinator • National campaign
- 12. Implications for client work • Measures link to cycle of change • Guides staff practice • Working at clients pace • Client centred and personalised.
- 13. Emerging findings • Rough sleeping • Relationships – men – women
- 14. Summary • To learn • To improve • To demonstrate
- 15. But beware……. • Its not using a measurement tool……its how you use it • Distance travelled is not an indicator of quality
Hinweis der Redaktion
- So generally a positive picture of progress – good progress but beware potholes!