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Blurring the lines
Riikka Olli – Orkun Saitoglu

Septembre, 2011




CONFIDENTIAL & PROPRIETARY
Entering the era of the “always connected”
  consumer

            CONSUMERS ADOPTING SMARTPHONES                       ..AND USING THEM
                                                         606    Users accessing news from mobile browser or app (m)
                                                                                               52
                      Global Smartphone Shipments (m)
                                                                                   41
                                                   484             W.EU                            37
                                                                   NA        25
                                           373


                                    250

                             172                                             Jan 09                Jan 10        Source: Comscore

                                                                  USAGE FUELED BY UNLIMITED DATAPLAN
                                                                          Unlimited Data plan Penetration (%)
                                                                                                      22%
                                                                   W.EU
                            2009    2010   2011   2012   2013      NA         15%
     Penetration %




                     WW       14%    19%    26%    31%   37%

                     NA       25%    35%    45%    51%   56%

                     W.EU     24%    40%    65%    77%   83%                                        5%
                                                                        3%
                     APAC      8%     9%    11%    14%   18%

Source: Gartner
                                                                          Jan 09                      Jan 10     Source: Comscore


                                                                                  Confidential and Proprietary
mCommerce is growing

               2009 Global m-Commerce                             2012 Global m-Commerce
               ($105B)                                            ($473B)

                       Money transfer ($5B)                Digital Content
                                                                                         Money transfer ($83B)
                                                                    ($38B)

Digital Content                      Physical Goods
    ($24B)                           ($30B)



                                                      Proximity
                                                      Payments
                                                       ($115B)
   Proximity
   Payments
   ($46B)
                                                                                                   Physical Goods
                                                                                                   ($237B)

 Source: Informa



                                                                    Confidential and Proprietary
How PayPal Works




                   Confidential and Proprietary
User experience

             LOGIN                             REVIEW
               Expands to list                                   Expands to change
               purchase details                                  funding source




                                                                  Expands to change
                                                                  shipping address
               Log In using email and
               password or phone and pin




     Login                                 Review




                                                    Confidential and Proprietary
eBay




       Confidential and Proprietary
Spotify




          Confidential and Proprietary
Pizza Express

With the Pizza
Express app you
can now download
offer codes directly
to your phone as
well as browse the
menu, book a table
and even pay your
bill.




                       Confidential and Proprietary
Babyshop




           Confidential and Proprietary
Babyshop




           Confidential and Proprietary
Facebook as a marketplace for your
products: Boosket




     CONFIDENTIAL AND PROPRIETARY   Confidential and Proprietary
Autosport.com




                Confidential and Proprietary
Gameloft




           Confidential and Proprietary
Connected TV: SAMSUNG Movies

                          Register for VoD service on the web
                          Set up “billing agreement” with PayPal
                          Choose your secret PIN
                          Watch movies!




                                      Confidential and Proprietary
Xbox




       Confidential and Proprietary
Mopper




         Confidential and Proprietary
Time for coffee




                  Confidential and Proprietary
Bling




        Confidential and Proprietary
Anytime, anywhere, any way payments




                         Confidential and Proprietary
Olli Riikka
rolli@paypal.com

Orkun Saitoglu
 orkun@x.com


   Twitter
 PayPalNordics

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Mobile and Devices - blurring the lines, Riika Olli & Orkun Saitoglu, PayPal

  • 1. Blurring the lines Riikka Olli – Orkun Saitoglu Septembre, 2011 CONFIDENTIAL & PROPRIETARY
  • 2. Entering the era of the “always connected” consumer
 CONSUMERS ADOPTING SMARTPHONES ..AND USING THEM 606 Users accessing news from mobile browser or app (m) 52 Global Smartphone Shipments (m) 41 484 W.EU 37 NA 25 373 250 172 Jan 09 Jan 10 Source: Comscore USAGE FUELED BY UNLIMITED DATAPLAN Unlimited Data plan Penetration (%) 22% W.EU 2009 2010 2011 2012 2013 NA 15% Penetration % WW 14% 19% 26% 31% 37% NA 25% 35% 45% 51% 56% W.EU 24% 40% 65% 77% 83% 5% 3% APAC 8% 9% 11% 14% 18% Source: Gartner Jan 09 Jan 10 Source: Comscore Confidential and Proprietary
  • 3. mCommerce is growing 2009 Global m-Commerce 2012 Global m-Commerce ($105B) ($473B) Money transfer ($5B) Digital Content Money transfer ($83B) ($38B) Digital Content Physical Goods ($24B) ($30B) Proximity Payments ($115B) Proximity Payments ($46B) Physical Goods ($237B) Source: Informa Confidential and Proprietary
  • 4. How PayPal Works Confidential and Proprietary
  • 5. User experience LOGIN REVIEW Expands to list Expands to change purchase details funding source Expands to change shipping address Log In using email and password or phone and pin Login Review Confidential and Proprietary
  • 6. eBay Confidential and Proprietary
  • 7. Spotify Confidential and Proprietary
  • 8. Pizza Express With the Pizza Express app you can now download offer codes directly to your phone as well as browse the menu, book a table and even pay your bill. Confidential and Proprietary
  • 9. Babyshop Confidential and Proprietary
  • 10. Babyshop Confidential and Proprietary
  • 11. Facebook as a marketplace for your products: Boosket CONFIDENTIAL AND PROPRIETARY Confidential and Proprietary
  • 12. Autosport.com Confidential and Proprietary
  • 13. Gameloft Confidential and Proprietary
  • 14. Connected TV: SAMSUNG Movies Register for VoD service on the web Set up “billing agreement” with PayPal Choose your secret PIN Watch movies! Confidential and Proprietary
  • 15. Xbox Confidential and Proprietary
  • 16. Mopper Confidential and Proprietary
  • 17. Time for coffee Confidential and Proprietary
  • 18. Bling Confidential and Proprietary
  • 19. Anytime, anywhere, any way payments Confidential and Proprietary
  • 20. Olli Riikka rolli@paypal.com Orkun Saitoglu orkun@x.com Twitter PayPalNordics