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Healthcare Professionals and Social Media Within3 Confidential June 2010
Some Questions for Consideration
 What can I really  DO  with social media??  What’s the impact to my brand?  ( ROI? ) Even if I wanted to participate, can I get  Med-Legal to agree ?
Are Healthcare Professionals really different than Consumers? ?
Real HCP networking - A medical conference poster session.
Social media landscape Map of the HCP social media landscape Consumer-based sites 3rd-party, anonymous crowd-sourced sites Organization-led, Focused on Concrete Business Outcomes
Pharmaceutical companies are using HCP social media to: Critical business solutions for pharmaceuticals Improve Knowledge Exchange Advisory Board Speakers Bureau Research Team Clinical Trial Increase Awareness Association Medical Journal Speakers Bureau Strengthen HCP Relationships Key Opinion Leader Medical Science Liaison Speakers Bureau
Solution:  Virtual Advisory Board ADVISORY BOARD CASE STUDY: A global pharmaceutical The Good Old Days!  Advisory Boards in Honolulu!
Solution:  Virtual Advisory Board ADVISORY BOARD CASE STUDY: A global pharmaceutical The reality of 2010 – Advisory Boards at the Comfort Inn.
Solution:  Virtual Advisory Board ADVISORY BOARD CASE STUDY: A global pharmaceutical
Results: In-depth, written responses Full advisor participation ADVISORY BOARD CASE STUDY: A global pharmaceutical Case Study – Advisory Board More timely market information *Estimated across five advisory boards Out-of-pocket savings:  $250k *
Improve Knowledge Exchange Advisory Board Speakers Bureau Research Team Clinical Trial Our Solutions for Building Greater Awareness among HCPs Increase Awareness Association Medical Journal Speakers Bureau Strengthen HCP Relationships Key Opinion Leader Medical Science Liaison Speakers Bureau Pharmaceutical companies are using HCP social media to:
Case Study – Association Sponsorship American College of Gastroenterology launched GI Circle in October, 2009.
Case Study – Association Sponsorship Online Visibility Offline Visibility KOL Relationships Competitive Advantage What is the value of an association sponsorship?
Case Study – Association Sponsorship ASSOCIATION CASE STUDY: American College of Gastroenterology Key Visibility “On” and “Off” line Online Visibility (Since Launch) Offline Visibility ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],(Since Launch) (Monthly Growth) (Monthly Growth) (Monthly Growth) (Since Launch) (Since Launch) (Since Launch) Activity Measures Growth Rate Registered Users - 1800 72% Logins per Week - 300 20% Abstracts Claimed - 515 22% New Discussions  per Week - 10  25% Private Messages  per Month - 600 9% Online Searches - 3109 60% P2P Networking Connections - 444 19% P2P Invitation Acceptance Rate – 50% 13%
Improve Knowledge Exchange Advisory Board Speakers Bureau Research Team Clinical Trial Our Solutions for Building Stronger HCP Relationships Increase Awareness Association Medical Journal Speakers Bureau Strengthen HCP Relationships Key Opinion Leader Medical Science Liaison Speakers Bureau Pharmaceutical companies are using HCP social media to:
Solution:  Key Opinion Leader Community MSL CASE STUDY: A global pharmaceutical Case Study – MSL Community
Case Study – MSL Community Results:  Consistent growth of online network  November 2009– KOL Online Network Map
Case Study – MSL Community Results:  Consistent growth of online network  February 2010– KOL Online Network Map
Case Study – MSL Community Results:  Consistent growth of online network  April 2010– KOL Online Network Map
210% increase in MSL-to-KOL “high-value” interactions Strong growth within “low-relationship” KOL segment 20% increase in relationships-per-MSL Emergence of 6 new high value KOLs through network analysis MSL CASE STUDY: A global pharmaceutical MSL Community Case Study – MSL Community
We provide professional services and ongoing expertise with each of our solutions. Accessibility is Crucial for HCP Communities How we deliver HCP Communities Accessible via Mobile Accessible via Kiosk Accessible via the Web
–  Erika S. Fishman, Director of Research, Manhattan Research Growing adoption by HCPs Thank you!  Questions? With about  60% of physicians  already using or interested in using physician online communities, it’s the right time for pharma to look into the marketing and research opportunities offered by this channel.  “ ”

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HCP Social Media

  • 1. Healthcare Professionals and Social Media Within3 Confidential June 2010
  • 2. Some Questions for Consideration
 What can I really DO with social media?? What’s the impact to my brand? ( ROI? ) Even if I wanted to participate, can I get Med-Legal to agree ?
  • 3.
  • 4. Are Healthcare Professionals really different than Consumers? ?
  • 5. Real HCP networking - A medical conference poster session.
  • 6. Social media landscape Map of the HCP social media landscape Consumer-based sites 3rd-party, anonymous crowd-sourced sites Organization-led, Focused on Concrete Business Outcomes
  • 7. Pharmaceutical companies are using HCP social media to: Critical business solutions for pharmaceuticals Improve Knowledge Exchange Advisory Board Speakers Bureau Research Team Clinical Trial Increase Awareness Association Medical Journal Speakers Bureau Strengthen HCP Relationships Key Opinion Leader Medical Science Liaison Speakers Bureau
  • 8. Solution: Virtual Advisory Board ADVISORY BOARD CASE STUDY: A global pharmaceutical The Good Old Days! Advisory Boards in Honolulu!
  • 9. Solution: Virtual Advisory Board ADVISORY BOARD CASE STUDY: A global pharmaceutical The reality of 2010 – Advisory Boards at the Comfort Inn.
  • 10. Solution: Virtual Advisory Board ADVISORY BOARD CASE STUDY: A global pharmaceutical
  • 11. Results: In-depth, written responses Full advisor participation ADVISORY BOARD CASE STUDY: A global pharmaceutical Case Study – Advisory Board More timely market information *Estimated across five advisory boards Out-of-pocket savings: $250k *
  • 12. Improve Knowledge Exchange Advisory Board Speakers Bureau Research Team Clinical Trial Our Solutions for Building Greater Awareness among HCPs Increase Awareness Association Medical Journal Speakers Bureau Strengthen HCP Relationships Key Opinion Leader Medical Science Liaison Speakers Bureau Pharmaceutical companies are using HCP social media to:
  • 13. Case Study – Association Sponsorship American College of Gastroenterology launched GI Circle in October, 2009.
  • 14. Case Study – Association Sponsorship Online Visibility Offline Visibility KOL Relationships Competitive Advantage What is the value of an association sponsorship?
  • 15.
  • 16. Improve Knowledge Exchange Advisory Board Speakers Bureau Research Team Clinical Trial Our Solutions for Building Stronger HCP Relationships Increase Awareness Association Medical Journal Speakers Bureau Strengthen HCP Relationships Key Opinion Leader Medical Science Liaison Speakers Bureau Pharmaceutical companies are using HCP social media to:
  • 17. Solution: Key Opinion Leader Community MSL CASE STUDY: A global pharmaceutical Case Study – MSL Community
  • 18. Case Study – MSL Community Results: Consistent growth of online network November 2009– KOL Online Network Map
  • 19. Case Study – MSL Community Results: Consistent growth of online network February 2010– KOL Online Network Map
  • 20. Case Study – MSL Community Results: Consistent growth of online network April 2010– KOL Online Network Map
  • 21. 210% increase in MSL-to-KOL “high-value” interactions Strong growth within “low-relationship” KOL segment 20% increase in relationships-per-MSL Emergence of 6 new high value KOLs through network analysis MSL CASE STUDY: A global pharmaceutical MSL Community Case Study – MSL Community
  • 22. We provide professional services and ongoing expertise with each of our solutions. Accessibility is Crucial for HCP Communities How we deliver HCP Communities Accessible via Mobile Accessible via Kiosk Accessible via the Web
  • 23. – Erika S. Fishman, Director of Research, Manhattan Research Growing adoption by HCPs Thank you! Questions? With about 60% of physicians already using or interested in using physician online communities, it’s the right time for pharma to look into the marketing and research opportunities offered by this channel. “ ”