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Best Friends National Conference | October 23rd, 2014 Eve Simon, Beaconfire
Best Friends National Conference | Websites That Win Hearts, For Good
Digital strategies, campaigns & web sites for social good 
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good 
Ryder 
Jennifer, Data 
Analyst and 
Production Lead 
OJ 
Amy, UX Designer 
Bella & Trevor 
Andrew, Director of Business 
Development
Max & Zoe 
Eve, Creative Director
Best Friends National Conference | WebsitesThat Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Web 
Digital 
Engagement 
Ecosystem 
Display 
Mobile 
Social 
Media 
Content 
Paid 
Search 
Email 
Best Friends National Conference | WebsitesThat Win Hearts, For Good
Web 
Digital 
Engagement 
Ecosystem 
Display 
Mobile 
Social 
Media 
Content 
Paid 
Search 
Email 
Best Friends National Conference | WebsitesThat Win Hearts, For Good
“If you don't know 
where you're going, 
any road will get 
you there. 
- The Cheshire Cat
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Kodi 
Kristin, Talent Director
“Give me six hours to 
chop down a tree and I 
will spend the first 
four sharpening the 
axe. 
- Abraham Lincoln
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Remember those pain points? 
Best Friends National Conference | Websites That Win Hearts, For Good
Lets turn them into goals 
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Giving time has a different satisfaction. The 
connections, networking and seeing people you 
are more familiar with. You see what the 
organization is doing.” 
“ 
Prospect 
Christopher is 32 years old and lives in San Diego. He 
enjoys being outdoors – surfing, hiking, biking, 
camping, you name it. Christopher wants to make 
his community the very best it can be – this is his 
home and one day, he hopes to raise his family here. 
He volunteers frequently around his community. He 
likes knowing his time and efforts are directly 
impacting the area where he lives and the people he 
regularly comes into contact. 
Occasionally Christopher makes a donation to an 
organization. Typically it’s a small amount of money 
to charities prompted when friends and family ask. 
He likes to check out the charity before giving a 
donation, just to make sure they’ll use his money 
wisely. 
Tech Watch 
Christopher loves gadgets and technology. He has had 
a tablet and smart phone for years. He often uses the 
tablet or checks email on his phone while watching TV. 
Christopher checks sports and news online. He uses 
Twitter for news, to connect with friends and set-up 
weekend activities. He also uses the web to research 
purchases like outdoor gear and electronics. 
What Drives His Engagement > 
•Organization is trusted 
• Has events and gatherings where I can donate in person 
• Is an organization I would feel proud to talk about with 
others 
• Makes me feel I made a smart decision to donate 
• Helps me feel part of a broader community 
Involved Do-Gooder
Giving time has a different satisfaction. The 
connections, networking and seeing people you 
are more familiar with. You see what the 
organization is doing.” 
“ 
Prospect 
Christopher is 32 years old and lives in San Diego. He 
enjoys being outdoors – surfing, hiking, biking, 
camping, you name it. Christopher wants to make 
his community the very best it can be – this is his 
home and one day, he hopes to raise his family here. 
He volunteers frequently around his community. He 
likes knowing his time and efforts are directly 
impacting the area where he lives and the people he 
regularly comes into contact. 
Occasionally Christopher makes a donation to an 
organization. Typically it’s a small amount of money 
to charities prompted when friends and family ask. 
He likes to check out the charity before giving a 
donation, just to make sure they’ll use his money 
wisely. 
Tech Watch 
Christopher loves gadgets and technology. He has had 
a tablet and smart phone for years. He often uses the 
tablet or checks email on his phone while watching TV. 
Christopher checks sports and news online. He uses 
Twitter for news, to connect with friends and set-up 
weekend activities. He also uses the web to research 
purchases like outdoor gear and electronics. 
What Drives His Engagement > 
•Organization is trusted 
• Has events and gatherings where I can donate in person 
• Is an organization I would feel proud to talk about with 
others 
• Makes me feel I made a smart decision to donate 
• Helps me feel part of a broader community 
Involved Do-Gooder
Best Friends National Conference | Websites That Win Hearts, For Good
Sample Content Inventory 
Downloadable Content Inventory Spreadsheet: 
http://maadmob.com.au/resources/content_inventory 
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Allegra 
Tim, Front end developer
“No, Watson, this 
was not done by 
accident, but by 
design. 
- Sherlock Holmes
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
“Don’t make something unless 
it is both necessary and useful; 
but if it is both necessary and 
useful, don’t hesitate to make 
it beautiful. 
- Shaker Philosophy
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
https://color.adobe.com/create/image/ 
George 
Lynn, CEO 
Best Friends National Conference | Websites That Win Hearts, For Good
http://www.checkmycolours.com/ 
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Working with images 
The French General (aka “Frenchie”) Cara, Director of Services Delivery 
Best Friends National Conference | Websites That Win Hearts, For Good
Scale, don’t distort 
Best Friends National Conference | Websites That Win Hearts, For Good
Aspect ratio is your friend 
Square 
Horizontal 
(Landscape) 
Best Friends National Conference | Websites That Win Hearts, For Good 
Vertical 
(Portrait)
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good https://www.myfonts.com/WhatTheFont/
Best Friends National Conference | Websites That Win Hearts, For Good 
http://thenounproject.com/
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Lucky (and Rocky) 
Darren, Data Analyst 
Best Friends National Conference | Websites That Win Hearts, For Good
“The most valuable 
commodity I know of 
is information. 
- Gordon Gekko
Basic Google Analytics Dashboard 
Google Analytics Academy: 
https://analyticsacademy.withgoogle.com/explorer 
Analytics Exchange for Non profits: 
http://www.webanalyticsdemystified.com/ae/ae-business.asp 
Best Friends National Conference | Websites That Win Hearts, For Good
http://www.crazyegg.com/ 
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good 
http://www.usertesting.com/
Best Friends National Conference | Websites That Win Hearts, For Good https://www.surveymonkey.com/
Site Critique 
• Who are they? 
• What do they do? 
• What can you do 
here? 
Think about: 
• Navigation 
• Layout 
• Voice 
• Imagery 
• Contrast 
• Color 
• Typography 
• Readability 
• Call to action
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good
Best Friends National Conference | Websites That Win Hearts, For Good

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Websites That Win Hearts, For Good Conference Presentation

  • 1. Best Friends National Conference | October 23rd, 2014 Eve Simon, Beaconfire
  • 2. Best Friends National Conference | Websites That Win Hearts, For Good
  • 3. Digital strategies, campaigns & web sites for social good Best Friends National Conference | Websites That Win Hearts, For Good
  • 4. Best Friends National Conference | Websites That Win Hearts, For Good Ryder Jennifer, Data Analyst and Production Lead OJ Amy, UX Designer Bella & Trevor Andrew, Director of Business Development
  • 5. Max & Zoe Eve, Creative Director
  • 6. Best Friends National Conference | WebsitesThat Win Hearts, For Good
  • 7. Best Friends National Conference | Websites That Win Hearts, For Good
  • 8. Best Friends National Conference | Websites That Win Hearts, For Good
  • 9. Best Friends National Conference | Websites That Win Hearts, For Good
  • 10. Web Digital Engagement Ecosystem Display Mobile Social Media Content Paid Search Email Best Friends National Conference | WebsitesThat Win Hearts, For Good
  • 11. Web Digital Engagement Ecosystem Display Mobile Social Media Content Paid Search Email Best Friends National Conference | WebsitesThat Win Hearts, For Good
  • 12.
  • 13.
  • 14.
  • 15.
  • 16. “If you don't know where you're going, any road will get you there. - The Cheshire Cat
  • 17. Best Friends National Conference | Websites That Win Hearts, For Good
  • 18. Best Friends National Conference | Websites That Win Hearts, For Good
  • 19. Best Friends National Conference | Websites That Win Hearts, For Good
  • 20. Best Friends National Conference | Websites That Win Hearts, For Good
  • 21. Best Friends National Conference | Websites That Win Hearts, For Good
  • 23. “Give me six hours to chop down a tree and I will spend the first four sharpening the axe. - Abraham Lincoln
  • 24. Best Friends National Conference | Websites That Win Hearts, For Good
  • 25. Best Friends National Conference | Websites That Win Hearts, For Good
  • 26.
  • 27. Best Friends National Conference | Websites That Win Hearts, For Good
  • 28. Remember those pain points? Best Friends National Conference | Websites That Win Hearts, For Good
  • 29. Lets turn them into goals Best Friends National Conference | Websites That Win Hearts, For Good
  • 30. Best Friends National Conference | Websites That Win Hearts, For Good
  • 31. Giving time has a different satisfaction. The connections, networking and seeing people you are more familiar with. You see what the organization is doing.” “ Prospect Christopher is 32 years old and lives in San Diego. He enjoys being outdoors – surfing, hiking, biking, camping, you name it. Christopher wants to make his community the very best it can be – this is his home and one day, he hopes to raise his family here. He volunteers frequently around his community. He likes knowing his time and efforts are directly impacting the area where he lives and the people he regularly comes into contact. Occasionally Christopher makes a donation to an organization. Typically it’s a small amount of money to charities prompted when friends and family ask. He likes to check out the charity before giving a donation, just to make sure they’ll use his money wisely. Tech Watch Christopher loves gadgets and technology. He has had a tablet and smart phone for years. He often uses the tablet or checks email on his phone while watching TV. Christopher checks sports and news online. He uses Twitter for news, to connect with friends and set-up weekend activities. He also uses the web to research purchases like outdoor gear and electronics. What Drives His Engagement > •Organization is trusted • Has events and gatherings where I can donate in person • Is an organization I would feel proud to talk about with others • Makes me feel I made a smart decision to donate • Helps me feel part of a broader community Involved Do-Gooder
  • 32. Giving time has a different satisfaction. The connections, networking and seeing people you are more familiar with. You see what the organization is doing.” “ Prospect Christopher is 32 years old and lives in San Diego. He enjoys being outdoors – surfing, hiking, biking, camping, you name it. Christopher wants to make his community the very best it can be – this is his home and one day, he hopes to raise his family here. He volunteers frequently around his community. He likes knowing his time and efforts are directly impacting the area where he lives and the people he regularly comes into contact. Occasionally Christopher makes a donation to an organization. Typically it’s a small amount of money to charities prompted when friends and family ask. He likes to check out the charity before giving a donation, just to make sure they’ll use his money wisely. Tech Watch Christopher loves gadgets and technology. He has had a tablet and smart phone for years. He often uses the tablet or checks email on his phone while watching TV. Christopher checks sports and news online. He uses Twitter for news, to connect with friends and set-up weekend activities. He also uses the web to research purchases like outdoor gear and electronics. What Drives His Engagement > •Organization is trusted • Has events and gatherings where I can donate in person • Is an organization I would feel proud to talk about with others • Makes me feel I made a smart decision to donate • Helps me feel part of a broader community Involved Do-Gooder
  • 33. Best Friends National Conference | Websites That Win Hearts, For Good
  • 34. Sample Content Inventory Downloadable Content Inventory Spreadsheet: http://maadmob.com.au/resources/content_inventory Best Friends National Conference | Websites That Win Hearts, For Good
  • 35. Best Friends National Conference | Websites That Win Hearts, For Good
  • 36. Best Friends National Conference | Websites That Win Hearts, For Good
  • 37. Allegra Tim, Front end developer
  • 38. “No, Watson, this was not done by accident, but by design. - Sherlock Holmes
  • 39. Best Friends National Conference | Websites That Win Hearts, For Good
  • 40. Best Friends National Conference | Websites That Win Hearts, For Good
  • 41. Best Friends National Conference | Websites That Win Hearts, For Good
  • 42. Best Friends National Conference | Websites That Win Hearts, For Good
  • 43. “Don’t make something unless it is both necessary and useful; but if it is both necessary and useful, don’t hesitate to make it beautiful. - Shaker Philosophy
  • 44. Best Friends National Conference | Websites That Win Hearts, For Good
  • 45. Best Friends National Conference | Websites That Win Hearts, For Good
  • 46. Best Friends National Conference | Websites That Win Hearts, For Good
  • 47. Best Friends National Conference | Websites That Win Hearts, For Good
  • 48. https://color.adobe.com/create/image/ George Lynn, CEO Best Friends National Conference | Websites That Win Hearts, For Good
  • 49. http://www.checkmycolours.com/ Best Friends National Conference | Websites That Win Hearts, For Good
  • 50. Best Friends National Conference | Websites That Win Hearts, For Good
  • 51. Best Friends National Conference | Websites That Win Hearts, For Good
  • 52. Working with images The French General (aka “Frenchie”) Cara, Director of Services Delivery Best Friends National Conference | Websites That Win Hearts, For Good
  • 53. Scale, don’t distort Best Friends National Conference | Websites That Win Hearts, For Good
  • 54. Aspect ratio is your friend Square Horizontal (Landscape) Best Friends National Conference | Websites That Win Hearts, For Good Vertical (Portrait)
  • 55. Best Friends National Conference | Websites That Win Hearts, For Good
  • 56. Best Friends National Conference | Websites That Win Hearts, For Good
  • 57. Best Friends National Conference | Websites That Win Hearts, For Good
  • 58. Best Friends National Conference | Websites That Win Hearts, For Good
  • 59. Best Friends National Conference | Websites That Win Hearts, For Good
  • 60. Best Friends National Conference | Websites That Win Hearts, For Good
  • 61. Best Friends National Conference | Websites That Win Hearts, For Good
  • 62. Best Friends National Conference | Websites That Win Hearts, For Good https://www.myfonts.com/WhatTheFont/
  • 63.
  • 64. Best Friends National Conference | Websites That Win Hearts, For Good http://thenounproject.com/
  • 65. Best Friends National Conference | Websites That Win Hearts, For Good
  • 66. Best Friends National Conference | Websites That Win Hearts, For Good
  • 67. Best Friends National Conference | Websites That Win Hearts, For Good
  • 68. Best Friends National Conference | Websites That Win Hearts, For Good
  • 69. Lucky (and Rocky) Darren, Data Analyst Best Friends National Conference | Websites That Win Hearts, For Good
  • 70. “The most valuable commodity I know of is information. - Gordon Gekko
  • 71. Basic Google Analytics Dashboard Google Analytics Academy: https://analyticsacademy.withgoogle.com/explorer Analytics Exchange for Non profits: http://www.webanalyticsdemystified.com/ae/ae-business.asp Best Friends National Conference | Websites That Win Hearts, For Good
  • 72. http://www.crazyegg.com/ Best Friends National Conference | Websites That Win Hearts, For Good
  • 73. Best Friends National Conference | Websites That Win Hearts, For Good
  • 74. Best Friends National Conference | Websites That Win Hearts, For Good
  • 75. Best Friends National Conference | Websites That Win Hearts, For Good http://www.usertesting.com/
  • 76. Best Friends National Conference | Websites That Win Hearts, For Good https://www.surveymonkey.com/
  • 77.
  • 78. Site Critique • Who are they? • What do they do? • What can you do here? Think about: • Navigation • Layout • Voice • Imagery • Contrast • Color • Typography • Readability • Call to action
  • 79. Best Friends National Conference | Websites That Win Hearts, For Good
  • 80. Best Friends National Conference | Websites That Win Hearts, For Good
  • 81. Best Friends National Conference | Websites That Win Hearts, For Good