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Use of the TCI questionnaire in
General Practice: response rates
and reliability
Evan Kontopantelis
Stephen Campbell
David Reeves
NPCRDC
Team Climate Inventory
• 65 item measure with six subscales that
attempts to quantify the working climate
within a practice (Anderson & West, 1994)
• All items on a scale of 1 to 5
• The six subscales (factors) are:
Participation Task style
Support for innovation Reviewing processes
Objectives Working
Data collection
• The questionnaire was distributed to all
clinical, nursing and administration staff
working in a sample of 60 practices in 1998
and 42 of the same practices in 2003
• Response rates varied greatly by practice
1998 2003
number of practices 60 42
average respondents per pract 9.5 12.2
average resp rate per pract 63.1% 65.1%
The question
• What level of response is required
to obtain a reliable/accurate TCI
subscore for a practice?
Data structure
• Three levels: items, respondents & practices
• But which is the exact form?
– When each respondent in a practice evaluates a
different set of items (e.g. “I generally prefer to
work as part of a team”)  I:R:P
– When each respondent in a practice evaluates the
same set of items (i.e. “My team has a lot of team
spirit”)  (I×R):P
• Unfortunately the questionnaire is a mixture
of both
Aggregate-level variables and
reliability
• Methods are based on concepts from
the generalizability theory
• The universe score is the score that an
object of measurement – e.g. a practice
– would receive on a characteristic – e.g.
participation – if its score was based on
the mean of all relevant predefined
conditions of measurement – e.g. all
possible respondents and questions
(O’Brien 1990)
Defining reliability
• Reliability is defined as the ratio of the
universe score’s variance to the
expected observed score variance:
2
2
True
Measure
p



• It is an indicator of how different the
observed score would have been, if
another random set of respondents
and/or questions had been selected
Variance components
graph variability symbol
solid
circle
expected observed
score
outer
ring
True score
(practices)
grey
ring
Error (respondents)
centre
circle
Error (random error
+ items)
2
p
2
,r pr
2
, , , ,i pi ri pri e
Shavelson &
Webb 1991
Estimating Reliability
• For practice j, with nj respondents and k
items and according to the I:R:P design:
(Marsden et al. 2006)
• Variance components need to be
calculated
2
2 2
, , , , ,2


 


 
p
j
r pr i pi ri pri e
p
j jn n k
2
2 2
, , , , ,2
ˆ
ˆ
ˆ ˆ
ˆ


 


 
p
j
r pr i pi ri pri e
p
j jn n k
Accuracy, defined
• It is the likely amount of error on the
observed score compared to the true score
• Using the central limit theorem we estimate a
95% CI for the TCI score and the subscores:
• We defined a score as accurate if the 95% CI
for it was:
• That is, 0.5 points on the scale of 1 to 5
2
, , , ,2
,
95%
ˆ
ˆ
ˆ 1.96




 
i pi ri pri e
r pr
j
KCI
n
ˆ ˆ[ -0.5, +0.5]μ μ
Model & estimation parameters
• Only the 3-level random-effect model was
described but more were estimated:
– Mixed-effect models in which items was treated
as a fixed factor
– 2-level models that use the aggregate score of the
items (R:P)
• Variances are estimated within STATA, using
ANOVA and MLGLM (StataCorp, 2005)
• The GLLAMM command is used to estimate
the parameters of the ml linear models we
employed (Rabe-Hesketh et al. 2005)
Model & estimation parameters
Results – Review of processes 03
model
Variances
2l_anova_reflex 0.045 0.336 0.622 17.3 5.2
2l_anovau_reflex 0.045 0.338 0.619 17.5 5.2
2l_gllamm_reflex 0.046 0.335 0.626 17.0 5.1
3l_f_anova_reflex 0.045 0.259 0.594 0.620 17.4 5.1
3l_f_anovau_reflex 0.044 0.268 0.546 0.617 17.6 5.2
3l_f_gllamm_reflex 0.046 0.253 0.653 0.626 17.0 5.1
3l_r_anova_reflex 0.045 0.247 0.691 0.622 17.3 5.1
3l_r_anovau_reflex 0.045 0.251 0.682 0.618 17.6 5.2
3l_r_gllamm_reflex 0.046 0.248 0.691 0.625 17.0 5.1
,,
2
, ,
ˆi pi ri ri ep
ˆavp 
jn 0.5
95%

n2
ˆp
2
, ,
ˆr pr e
2
,
ˆr pr
Results – ANOVA unpooled
model
1998 2003
2l_anovau_TCI 0.679 10.7 3.3 0.764 8.8 3.1
3l_r_anova_obj 0.464 26.2 7.3 0.565 21.9 4.9
3l_r_anova_part 0.644 12.5 4.4 0.814 6.5 4.5
3l_r_anova_reflex 0.576 16.7 6.3 0.618 17.6 5.2
3l_r_anova_supinv 0.567 17.4 4.9 0.791 7.5 4.0
3l_r_anova_task 0.463 26.3 8.6 0.626 17.0 6.7
3l_r_anova_work 0.616 14.2 2.7 0.650 15.3 3.4
ˆavp 
jn 0.5
95%

n ˆavp 
jn 0.5
95%

n
Why are accuracy and reliability
scores so different?
• Reliability coefficients are
affected by the low
variation in practice scores
• Practice mean scores did
not vary by more than 2
points on the scale of 1 to 5
• TCI may not be particularly
good at detecting practice
differences in climate
1998 2003
μ min max μ min max
part 3.6 2.7 4.5 3.7 2.7 4.6
supinv 3.4 2.5 4.3 3.5 2.6 4.3
reflex 3.4 2.2 4.1 3.4 2.9 4.0
work 3.6 2.8 4.4 3.7 3.1 4.2
obj 3.7 2.7 4.4 3.7 3.0 4.4
task 3.4 2.6 4.4 3.5 2.7 4.1
TCI 3.5 2.8 4.3 3.6 2.9 4.2
Descriptives, practice mean scores
Summary
• TCI is a measure that attempts to quantify
the working climate within a practice
• Assuming that the I:R:P structure best
describes our data we calculate:
– the variances in the design
– reliability & accuracy measures
• Small between practice variances affect the
reliability score but don’t affect the accuracy
Future work
• Use of a finite population
correction for practices
• Examine the (I×R):P structure and
compare results to the I:R:P one
References
• Anderson, N. & West, M. A. 1994, Team climate inventory : manual
and user's guide Windsor : ASE.
• O'Brien, R. M. 1990, "Estimating the reliability of aggregate-level
variables based on individual-level characteristics", Sociological
Methods and Research; 18 (May 90) p.473-504
• Shavelson, R. J. & Webb, N. M. 1991, Generalizability theory : a
primer Newbury Park ; London : Sage Publications.
• Marsden, P. V., Landon, B. E., Wilson, I. B., McInnes, K., Hirschhorn,
L. R., Ding, L., & Cleary, P. D. 2006, "The reliability of survey
assessments of characteristics of medical clinics", Health
Serv.Res., vol. 41, no. 1, p.265-283
• StataCorp 2005, Stata Statistical Software: release 9.2 College
Station, TX.
• Rabe-Hesketh S., Skrondal A., & Pickles A. 2004, GLLAMM Manual
U.C. Berkeley.

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TCI in general pracice - reliability (2006)

  • 1. Use of the TCI questionnaire in General Practice: response rates and reliability Evan Kontopantelis Stephen Campbell David Reeves NPCRDC
  • 2. Team Climate Inventory • 65 item measure with six subscales that attempts to quantify the working climate within a practice (Anderson & West, 1994) • All items on a scale of 1 to 5 • The six subscales (factors) are: Participation Task style Support for innovation Reviewing processes Objectives Working
  • 3. Data collection • The questionnaire was distributed to all clinical, nursing and administration staff working in a sample of 60 practices in 1998 and 42 of the same practices in 2003 • Response rates varied greatly by practice 1998 2003 number of practices 60 42 average respondents per pract 9.5 12.2 average resp rate per pract 63.1% 65.1%
  • 4. The question • What level of response is required to obtain a reliable/accurate TCI subscore for a practice?
  • 5. Data structure • Three levels: items, respondents & practices • But which is the exact form? – When each respondent in a practice evaluates a different set of items (e.g. “I generally prefer to work as part of a team”)  I:R:P – When each respondent in a practice evaluates the same set of items (i.e. “My team has a lot of team spirit”)  (I×R):P • Unfortunately the questionnaire is a mixture of both
  • 6. Aggregate-level variables and reliability • Methods are based on concepts from the generalizability theory • The universe score is the score that an object of measurement – e.g. a practice – would receive on a characteristic – e.g. participation – if its score was based on the mean of all relevant predefined conditions of measurement – e.g. all possible respondents and questions (O’Brien 1990)
  • 7. Defining reliability • Reliability is defined as the ratio of the universe score’s variance to the expected observed score variance: 2 2 True Measure p    • It is an indicator of how different the observed score would have been, if another random set of respondents and/or questions had been selected
  • 8. Variance components graph variability symbol solid circle expected observed score outer ring True score (practices) grey ring Error (respondents) centre circle Error (random error + items) 2 p 2 ,r pr 2 , , , ,i pi ri pri e Shavelson & Webb 1991
  • 9. Estimating Reliability • For practice j, with nj respondents and k items and according to the I:R:P design: (Marsden et al. 2006) • Variance components need to be calculated 2 2 2 , , , , ,2         p j r pr i pi ri pri e p j jn n k 2 2 2 , , , , ,2 ˆ ˆ ˆ ˆ ˆ         p j r pr i pi ri pri e p j jn n k
  • 10. Accuracy, defined • It is the likely amount of error on the observed score compared to the true score • Using the central limit theorem we estimate a 95% CI for the TCI score and the subscores: • We defined a score as accurate if the 95% CI for it was: • That is, 0.5 points on the scale of 1 to 5 2 , , , ,2 , 95% ˆ ˆ ˆ 1.96       i pi ri pri e r pr j KCI n ˆ ˆ[ -0.5, +0.5]μ μ
  • 11. Model & estimation parameters • Only the 3-level random-effect model was described but more were estimated: – Mixed-effect models in which items was treated as a fixed factor – 2-level models that use the aggregate score of the items (R:P) • Variances are estimated within STATA, using ANOVA and MLGLM (StataCorp, 2005) • The GLLAMM command is used to estimate the parameters of the ml linear models we employed (Rabe-Hesketh et al. 2005)
  • 12. Model & estimation parameters
  • 13. Results – Review of processes 03 model Variances 2l_anova_reflex 0.045 0.336 0.622 17.3 5.2 2l_anovau_reflex 0.045 0.338 0.619 17.5 5.2 2l_gllamm_reflex 0.046 0.335 0.626 17.0 5.1 3l_f_anova_reflex 0.045 0.259 0.594 0.620 17.4 5.1 3l_f_anovau_reflex 0.044 0.268 0.546 0.617 17.6 5.2 3l_f_gllamm_reflex 0.046 0.253 0.653 0.626 17.0 5.1 3l_r_anova_reflex 0.045 0.247 0.691 0.622 17.3 5.1 3l_r_anovau_reflex 0.045 0.251 0.682 0.618 17.6 5.2 3l_r_gllamm_reflex 0.046 0.248 0.691 0.625 17.0 5.1 ,, 2 , , ˆi pi ri ri ep ˆavp  jn 0.5 95%  n2 ˆp 2 , , ˆr pr e 2 , ˆr pr
  • 14. Results – ANOVA unpooled model 1998 2003 2l_anovau_TCI 0.679 10.7 3.3 0.764 8.8 3.1 3l_r_anova_obj 0.464 26.2 7.3 0.565 21.9 4.9 3l_r_anova_part 0.644 12.5 4.4 0.814 6.5 4.5 3l_r_anova_reflex 0.576 16.7 6.3 0.618 17.6 5.2 3l_r_anova_supinv 0.567 17.4 4.9 0.791 7.5 4.0 3l_r_anova_task 0.463 26.3 8.6 0.626 17.0 6.7 3l_r_anova_work 0.616 14.2 2.7 0.650 15.3 3.4 ˆavp  jn 0.5 95%  n ˆavp  jn 0.5 95%  n
  • 15. Why are accuracy and reliability scores so different? • Reliability coefficients are affected by the low variation in practice scores • Practice mean scores did not vary by more than 2 points on the scale of 1 to 5 • TCI may not be particularly good at detecting practice differences in climate 1998 2003 μ min max μ min max part 3.6 2.7 4.5 3.7 2.7 4.6 supinv 3.4 2.5 4.3 3.5 2.6 4.3 reflex 3.4 2.2 4.1 3.4 2.9 4.0 work 3.6 2.8 4.4 3.7 3.1 4.2 obj 3.7 2.7 4.4 3.7 3.0 4.4 task 3.4 2.6 4.4 3.5 2.7 4.1 TCI 3.5 2.8 4.3 3.6 2.9 4.2 Descriptives, practice mean scores
  • 16. Summary • TCI is a measure that attempts to quantify the working climate within a practice • Assuming that the I:R:P structure best describes our data we calculate: – the variances in the design – reliability & accuracy measures • Small between practice variances affect the reliability score but don’t affect the accuracy
  • 17. Future work • Use of a finite population correction for practices • Examine the (I×R):P structure and compare results to the I:R:P one
  • 18. References • Anderson, N. & West, M. A. 1994, Team climate inventory : manual and user's guide Windsor : ASE. • O'Brien, R. M. 1990, "Estimating the reliability of aggregate-level variables based on individual-level characteristics", Sociological Methods and Research; 18 (May 90) p.473-504 • Shavelson, R. J. & Webb, N. M. 1991, Generalizability theory : a primer Newbury Park ; London : Sage Publications. • Marsden, P. V., Landon, B. E., Wilson, I. B., McInnes, K., Hirschhorn, L. R., Ding, L., & Cleary, P. D. 2006, "The reliability of survey assessments of characteristics of medical clinics", Health Serv.Res., vol. 41, no. 1, p.265-283 • StataCorp 2005, Stata Statistical Software: release 9.2 College Station, TX. • Rabe-Hesketh S., Skrondal A., & Pickles A. 2004, GLLAMM Manual U.C. Berkeley.

Hinweis der Redaktion

  1. We are writing a paper on the results
  2. To what extend do individuals participate in the team Support for new ideas: attitudes towards change in your team Aspects of the objectives set by a team Task style: how the team monitors and appraises the work it does Assessment of work done (discussion & consideration of methods / actual changes taking place) Working in the team (team evaluation / personal eval in relation to the team / interdependence): 6 subscale scores: each being the average of the respective items The overall TCI score is the average of the 6 subscales ________________________________________________________ Part: We interact frequently (agree/disagree) Supinv: This team is open and responsive to change Obj: How worthwhile do you think the team objectives are to you? Task: Are team members prepared to question the basis of what the team is doing? Reflex: Team strategies are rarely changed Work: I generally prefer to work as part of the team
  3. 3 practices closed down (GPs retired), merged etc and the rest refused to participate again
  4. Reliability is the extend to which a set of test items can be treated as measuring a single latent variable We need to apply methods which assess the reliability of aggregate-level variables, on the dataset. (Usually Cronbach’s alpha is used to assess reliability but it does take into account nested data structures) We calculate a reliability/accuracy score for each of the six subscales and for the overall TCI score
  5. In this analysis we use the I:R:P structure ____________________________________ Crossed / nested
  6. The concept is the same as for Cronbach’s alpha ratio of true score and total score variances
  7. Universe score variance also called true score variance True score variance = expected observed + error Here the questions factor is described as random (i.e. each collection of questions is a sample of a larger population of questions that can accurately measure whatever we set out to measure). However it can be treated as fixed as well (if all the items that can measure the latent variable are included in the questionnaire).
  8. Grey ring: variance among respondents, variance in respondent-practice interaction (undistinguishable since we have different respondents for each practice) Centre circle: variance among items, variance in item-practice, item-respondent, item-respondent-practice interactions, variance of random error of measurement Naturally we only have among items variability if items is considered to be a random factor. If it is treated as fixed then we only have random error of measurement in the centre circle and no items or items interaction variances.
  9. Solving for nj after setting the reliability to 0.7 we can estimate the number of respondents needed to achieve a certain level of reliability Therefore, the higher the between practices variability in relation to the total variability, the lower the number of respondents needed to receive a high reliability score. This formula corresponds to the random model. For a mixed model, where items is a fixed factor, we only have error variance
  10. The expression is the SE of the score/subscore Since we defined an accurate score like that, we want this expression to be 0.5 Solving for nj we can calculate the minimum number of respondents per practice so that we get an accurate score for a subscore or the overall score
  11. One value for each respondent in the 2-level model. Analysis of Variance and Multilevel Generalized Linear Models (Hierarchical Linear Models). Generalized Linear Latent and Mixed Models (GLLAMM) Pooled vs Unpooled ANOVA. The standard ANOVA procedure employed “pools” the R:P variance terms for each practice together and calculates the Mean Squares based on the assumption that each practice contains the same (or almost the same) number of respondents. However, this doesn’t seem to be the case in this survey since the number of respondents in each practice varies greatly. In order to take these variations into account we will calculate the Means Squares using the unpooled variance terms for each practice (O'Brien 1990). __________________________________________ Only a two level model has been calculated for the overall score (one value for each respondent, the average of the six subscores). But we can treat the subscores as items and have a 3-level model.
  12. Reliability for the average number of respondents per practice (12 for 2003) Number of respondents needed to achieve a reliability of 0.7 Number of respondents needed to have a +/-0.5 95% CI for accuracy _______________________________________ ANOVA – GLLAMM difference. gllamm maximises the marginal log-likelihood using Stata's version of the Newton Raphson Algorithm. ANOVA uses least squares.
  13. 3-level random model, whose variances are estimated using unpooled ANOVA Big change in supinv: although error variances were estimated to be the same, practice variance (true variance)) more than doubled increasing reliability. The same stands for participation Accuracy is not affected by the change in between-practice variation. It is only affected by size error terms sizes _______________________________________________ Unpooled ANOVA encountered in the literature that’s why it is selected to be displayed
  14. Variances in the design: various methods are used and compared
  15. FPC: corrects for small practices. The problem is that small practices will be excluded straight off, even if their response rate is high. We need to take that into account