From Machines to the Cloud. From Remote Assitance to Preventive Assistance for: - Reducing Assistance Costs - Providing a Proactive Service - Improving Product Design

1. From Machines to the Cloud
From Remote Assistance to Preventive Assistance
Tiziano Modotti

2. Why would you (we) know …
• Behind the products of more than 20 Global 500 companies
• One of the world top 10 player in the Embedded Computers market
• 20+ Years of experience in “M2M” and distributed systems
• Strong vertical market competences:
– Industrial & Logistics
– Transportation
– Defense & Security
– Healthcare & Medical
2
Eurotech‘s Essence

3. Eurotech Value Proposition
Modular and Integrated Offering
Boards &
Modules
Devices &
Systems
Value Add
Software &
Services Vertical
Application
Solutions
Enabling our customers to focus
on their core competencies
Service &
Support
Adding Value

4. Eurotech Product Portfolio
Boards & Modules
High
Performance
Computing
Boards &
Modules
Devices &
Systems
Software &
Services
CompactPCI &
CompactPCI
Express
PC/104+
EPIC &
EBX
COM Express
& Small Form
Factors
Catalyst &
Other Form
Factors
OpenVPX &
VME
4
Vertical
Application
Solutions

5. Eurotech Product Portfolio
Devices & Systems
High
Performance
Computing
Boards &
Modules
Value Add
Software &
Services
Devices &
Systems
Portable Mobile
Devices
Stationary
Devices
Mounted
Mobile Devices
Modular
Systems
Vertical
Application
Solutions

6. BIOS
Eurotech Product Portfolio
Value Add Software & Services
High
Performance
Computing
Boards &
Modules
Value Add
Software &
Services
Devices &
Systems
Device
Software
Frameworks
Device Cloud
Infrastructure
Integrations &
Dashboards
OS
Operating
Systems
Support
Vertical
Application
Solutions

7. Eurotech Product Portfolio
Integrated Vertical Solutions
Transportation
& Mobility
Defence &
Aerospace
Medical &
Healthcare
Industrial &
Commercial
Logistics &
Networking
Security &
Surveillance
Building
Automation
Machine
Automation
Vending
Machines
Kiosks
Smart Energy /
Smart Grid
Handheld and
Wearable
Devices
Mobile mounted
devices
Integrated RFID
Readers
Banks and
Institutions
Homeland
Security
Border control
Highway
/Parking lots /
Gates
Armored
Vehicles
UGVs
Helicopters
Aircrafts
Future Soldier
Public Buses
Trains &
Undergound
Toll gates
Digital Signage
/ Customer
Information
High-end
Diagnostic
Equipment
Portable
Medical
Devices
Home Medical
Gateways

8. Remote Assistance
What is it?
• Remote Assistance Services for all the Devices/Machines in the field
Why?
• To analyze or fix remotely an issue arising on a machines issues with no
customer aid
Benefits
• Reducing Assistance Costs
• Better Customer Service
When?
• After the issue arose

9. Remote Assistance: What do we offer?
@
Alerts
MQTT Always-On
VPN On-Demand
Remote
Access
M2M Integration Platform
VPN
Server

10. Data Collection
What is it?
• Data Collection and Aggregation for future Analysis
Why?
• Data Analysis allows preventive diagnosis and fixing issues on remote
devices/machines
Benefits
• Further Reducing Assistance Costs
• Even better Service (Proactive Service)
• Gathering information helps improving future device versions
When?
• Before the issue arises

11. How do we integrate Data Collection with
Remote Assistance?
@
Alerts
Control
Center
MQTT Always-On
VPN On-Demand
Applications
Remote
Access
M2M Integration Platform
VPN
Server

13. One Platform for all your machines' needs
@
Alerts
Control
Center
MQTT Always-On
VPN On-Demand
Applications
Remote
Access
M2M Integration Platform
VPN
Server
M2M Integration Platform
Data Mgmt
• Data Collection,
• Data Storage,
• Data Analysis
• Data Access
Device Mgmt
• Device Config
• Device Access
• App Config
• App Update

14. Benefits
Devices and Connectivity are constantly under control
Data Collection and Storage for Historical Events Analysis
Real-time Analysis with Alerts Notification
Remote Device Management
Proactive Remote Assistance

15. Commercial Offering
• Everyware Telemetry Box
– VPN
– Data Collection & Analysis
– Device management
• Everyware Telemetry HMI
– VPN
– Data Collection & Analysis

16. Commercial Offering
Everyware Cloud
PaaS
SaaS
IaaS
System
Infrastructure
Service
Layer
Application
Infrastructure
Service
Layer
Application
Service
Layer
M2M Integration Platform
iPaaS
System Infrastructure
(Servers, Storage, Networking, OS)
System Infrastructure Services
(IaaS)
On-Premises 19” 1U
Appliance
Public Cloud

18. www.eurotech.com
Thank You!