'Team Work Within The Test Team - (E2)Q + p + P = TW' by Malini Mohankumar

TEAM WORK WITHIN TEST TEAM
Malini Mohan Kumar
Hitachi Consulting, India

The “Top Ten” Skills shortages among
graduates
% of
employers
surveyed
1 Commercial Awareness 67%
2 Communication Skills 64%
3 Leadership 33%
4 Ability to work in a team 33%
5 Problem solving 32%
6 Conceptual ability 21%
7 Subject Knowledge & competence 19%
8 Foreign languages 19%
9 Numeracy 19%
10 Good general education 15%
Source: Association of Graduate Recruiters “Skills for
Graduates in the 21st Century” www.agr.org.uk
Copyright 2011 EuroSTAR Conferences. All rights reserved
2

Why do some software test
teams succeed
while others fail?
Copyright 2011 EuroSTAR Conferences. All rights reserved 3

Is it
The nature of specific tasks the team is assigned
The difference between success and failure
that the preordained, or otherwise out of the
team's control?
the key to success simply a matter of assembling a
collection of "superstars" and then getting out of
their way?
Conversely, maybe success depends completely on
effective team leadership. What's the answer here?

The short answer is that there is no
simple solution. Any team has to balance
its autonomy with the need to respond
to external governing forces and inter-
team responsibilities. Hiring stellar
performers can obviously help in
building a team, but it's not a guarantee
of success.

IT companies need to bring testing upfront in
delivery life-cycle to provide rapid feedback, build
automated tests to allow rapid changes and involve
all the stakeholders early to build the right value
tests.

To do these they need to invest in multi-skilled
testing professionals trained in cutting edge test
methodologies.
Testers alone can’t bring efficiency in testing. For
that there needs to be an increase in collaboration
between testers and Business experts, testers and
developers and testers and end users.

Today World Key Word is
Collaboration and that's a Key for
delivering values – Short Clippings

Organizations which encourage use of agile
methods, new tools and techniques, cloud
virtualization which allow collaboration to happen
are more likely to deal with changes efficiently.
UAT Testing
Test Environment
Test Execution and Reporting
Test Planning
Collaboration Testing Principles and approach for developers and Testers

This is Joe. She works on project. She is a QA

Joe sits in the corner….
….. Testing

While others doesn’t bother what Joe is doing….
Huddle……
This is not sounding like team work

I Found a bug!
Joe found a bug and tries to tell developers

But the project manager tells joe to not to
discuss with her team or developers
and not to waste their time

Joe’s team members finishes their test case
preparation and show it to Developers and
BA but not to Joe
Joe feels bad..

Joes writes automation test scripts, she wants to
pair with her team and developers
Instead the other team members,
BA and developers….

They don’t think its very important…
Poor Joe use to feel bad..

A week ago I found
that the application
doesn’t match the
client acceptance
criteria but no one
listen to me
Broken the
acceptance
criteria! Found a
bug..
My target of
finding 20
bugs for this
week got over
I couldn’t meet
the target..oh
my status..am
worried

I am the one who
find the bug so
am the one going
to inform the
developer first
No its me who found
it first so am the one
is going to inform
the developer
I already inform
to our TL about
this bug
Joe thinks that its TL responsibility
to bring the team together to
discuss about the bug findings
TL Doesn’t seems to be bothered
about the team activities

Well done team!
I have delivered the
product and I am
going on vacation

I asked for a race horse
you delivered me a cow
Duhhhhh! But
still its an
animal with
four legs

Quality of the software suffers from lack of
so many things like, Trust, responsibility,
accountability, communication
If only things could be better….

I am very happy
with what you
have delivered to
me
Team lets celebrate our
success! Party time
guys..lets party!
How this could have happen to them?

Blue print of Best Test Team
Pair testing
Project Manager appreciates the tester
Test team work closely with each other
Team members are synch
Communicates freely

(E2)Q + p + P = TW
E = Efficiency
E= Effectiveness
Q= Quality
p=Process
P=Productivity
TW= Team Work
This is my equation to build Team Work – What is yours?

Why Team
Technology is complex
 Interdisciplinary knowledge required
Advantage in diversity
One vision many hands
Shared responsibility
Timing is essential

Collaborative Team Work
Have Trust and confidence in team members
Let go the Ego
Not compete with each other
Be committed to the common goal
Communicate openly and directly
Resolve conflict mutually and openly
Empathize and understand
Respect and support individual differences
Responsibility and accountability
(E2)Q + p + P = TW
Effective & Efficiency * Quality
Develop better World for Developers and Testers
What Makes an effective team?
What Makes an ineffective team?

Define, Designate and Development
(E2)Q + p + P = TW
Process = Define, Designate & Develop team
Define - WHO, WHAT & HOW
Designate : Who will do what - Responsibilities
Development : Forming, Storming, Norming, Performing, Adjourning
Tucks Man Model
Getting the best out of key project resources

TuckMan’s Team Model
Forming : “Nice to Meet you, not sure why we’re here, it looks like a lot of work!”
Storming: “Do I HAVE to work with this team???”
Norming: “Maybe we will be able to pull this all together, if we stop fighting and listen to
each other….”
Performing: “We’ve got a great plan, and everyone is pulling together….”
Adjourning: Goal accomplished, Project Over
Team Building Model

Team Work Results
Trust (Emotional intelligence)
Accountability Communication
(E2)Q + p + P = TW
Productivity = Trust + Accountability + Communication+ People (Relationship)
Relationship

Advantage of (E2)Q + p + P = TW
Highly focused on delivering necessary results.
Clear up confusion on rapidly changing challenges and complex issues.
Minimize conflicts in the team.
Helps to think alternative ways to find more anomalies
Help tester to focus on what is important rather what is irrelevant.
Improve the overall team productivity and meet the budget
Make better decisions and Overall accountability increases.
Prepared to adopt change
Communicate clear and concise.
See all sides of a situation to avoid being blindsided.
More visibility
Utilization of workforce
Increased productivity and better quality of deliverables

Recipe for Successful Team
 Beneficial Team Behaviors
 Clarity in Team Goals
 An Overall Project Framework
 Clearly Defined Roles
 Clear Communication
 Well-Defined Decision Procedures
 Established Ground Rules
 Awareness of the Group Process

Collaboration / Team Work
(E2)Q + p + P = TW
Define clear Goal and logical
objective for each team member
Develop thought leadership and
encourage innovative ideas
to make things happen
Develop soft skills
Creativity, flexibility,
communication,
lateral and critical thinking
Diversity
Lesson Learnt
from set backs
Constructive feedback at right time
Final Word
Build relationship

Final Word
 Energy
 Expertise (IQ)
 Emotional Intelligence (EQ)
Daniel Goleman – Emotional Intelligence
Successful Organization in EQ not in IQ

Summary
 Collaboration is the key
 Seek diversity in team constituency, both technical and otherwise
 Foster involvement and participation of all team members
 Understand to a degree, variations in contribution by team members
 Transfer team resources to solve the problems that appear most difficult

'Team Work Within The Test Team - (E2)Q + p + P = TW' by Malini Mohankumar

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