1. Can Pushing help our ED
PET?
Ideas for Today and improvements for
Tomorrow
Eugene Farrell – Succession Management Programme 14th & 15th October 2014
2. Vision Statement
The 2014 HSE Service plan states;
“The core purpose of the HSE is to provide effective, safe and high
quality health care that is patient centered.”
Future Health – A strategic framework for reform in
the Health Service 2012 – 2015 also clearly
enumerates the ethos of patient centric care;
“The current system is unfair to patients, it often fails to meet their needs
fast enough; and it does not deliver value for money.”
3. Introduction
Overview of the current ED PET performance
Proposed performance improvement initiatives
Change management
Implementation requirements
Conclusion
4. Goal and Objectives
The Goal of ED performance is;
To improve patient experience time when presenting at
the Emergence Department (ED)
The Objectives to improve ED performance are;
To decrease the waiting time for admission or
discharge for patients within ED (PET)
To meet the service plan key performance indicators
(KPI’s) for ED performance
5. Today’s Situation
We have 48 hospitals and 30 ED’s
ED performance is measured via a number of
KPI’s on multiple platforms;
CompStat
Trolley GAR
ED Attendances/Admissions
Patient Experience Times (PET 6 & 9 Hours)
6. Today’s Situation
International literature suggests the reasons for
delay within ED;
Medical personnel
Bed capacity
Radiology results
Laboratory results
7. Today’s Situation
National ED PET Performance
KPI YTD August 2014
6 hour PET 66.7% 68.9%
9 hour PET 80.7% 82.2%
Example Hospital ED PET Performance
KPI YTD August 2014
6 hour PET 50% 51.5%
9 hour PET 70% 70.2%
8. How Did We Get Here?
Independent General Practice services
Poor referral patterns and pathways
Poor ICT solutions
Lack of resources
Responsibility for individuals health
9. Patient Vignette
Patient Micheal D arrives into one of our busy ED’s with a suspected
broken wrist. He is met by a nurse who takes the appropriate history,
ranked him on the EWSC, and refers him to a clinician for a request of
the appropriate radiology. The busy doctor leaves Micheal to deal with
the multiple other patients within their care and only follows up on the
radiology results when he is prompted by seeing Micheal as he passes
some time later. The clinician checks the PACS system only to notice
Michael's radiology was available an hour and a half ago. Fortunately
for Micheal it is only a sprain and he is bandaged and discharged
within 20 minutes some 7 hours after arriving in ED.
How can we alert the clinician to availability of Micheal D’s radiology?
10. Re-engineered process
Introduction of Push notification on Radiology and
Laboratory results
Advantages Disadvantages
•Reduced waiting times for
patients
•Improved patient flow
•More efficient use of resources
•Reduced congestion within ED
•Improved staff moral
•Reduced patient complaints
•Improved overall hospital
performance
•Resistance to change
•Multiple ICT/mobile device
interfaces
•Up time and maintenance
•Cost
11. What to do next
Lean value stream mapping exercise/Gap analysis
Develop project initiation documents/SOP’s etc.
Cost benefit analysis
Pilot/test process
Review
Roll out/implement
13. Conclusions
Clear understanding of the existing processes
Identify the natural waste that can removed from
the system
Develop an improvement plan
Implement and test the improvement plan against
expected outcomes
Move on to the next constraint
Questions