The document outlines a leadership skills program presented by T Chazin Group. It discusses communication best practices, teamwork, diversity, social skills, defining leadership, leadership styles, and how to become a leader. Key points include embracing differences, active listening, controlling non-verbal cues, punctuality, pursuing mentorship, embracing diversity in the workplace, and serving people's needs as a leader. Qualities of great leaders mentioned are having a vision, appealing to emotions, and treating others with respect.

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Leadership Skills Program
Presented to:
Fall 2009

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The Product of ME
 20 Years In Corporate America
 Began Career as Recruiter
 Downsized 8X
 Marketing & Sales Background

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What I Do…
 Job Search Strategies
 Interviewing &
Networking
 Career Coaching
 Life / Work Balance
 Business Owner Coaching
 Human Capital
Development
 Professional Development
 Salary Negotiations

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Foundation for Lifelong Learning
• Communication Best Practices
– LISTEN Actively and respectfully
– Maintain Eye Contact
– Speak With Respect & Civility
– Ask Clarifying Questions
• Repeat for Confirmation/Clarification
• Mirror what people say…”What I am hearing you say
is…” “Am I understanding you correctly?”
• Validate people by “mirroring” shows you are listening
– Watch Your Tonality
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Foundation for Lifelong Learning
• Communication Best Practices
– Control Non Verbal Cues:
• Posture
• Hand Gestures
• Facial Expressions
• Folded Arms
• BODY Language
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Foundation for Lifelong Learning
• Communication Best Practices
– Follow Through: If You Make A Commitment,
Honor It
– Don’t React to Aggressive Behavior:
• Attempt to Pacify
• Seek out Management
– Consider the Implications of Your Actions
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Foundation for Lifelong Learning
• Teamwork
– Support Each Other
– Contribute to each other growth and development
– Believe in reciprocity
– Your Success is Contingent on Others
– It Goes BOTH Ways
• Punctuality
– Set A Standard for Leadership
– A Good Practice: Proves Reliability
• Pursue Mentor Opportunities
– Formal & Informal
– Continuous Learning
• STAY AWAY FROM GOSSIP; IT DESTROYS A
COMMUNITY 7

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Top Qualities/Skills Employers
Want
• Communications
• Strong Work Ethic
• Teamwork Skills (works well with others)
• Initiative
• Interpersonal Skills (relates well to others)
• Problem-solving Skills
• Analytical Skills
• Flexibility/Adaptability
• Computer Skills
• Technical Skills
NACE Job Outlook 2008 survey of college recruiters 8

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Diversity in Your Community
• Understand/Embrace Differences:
– Culture
– Ethnicity
– Gender, Age, Physical, Alternate
Lifestyles
– Religion
– Language
– Dietary Laws
– Dress
The World Is Flat 9

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Social Diversity
• Today’s Global Workplace
– More Ethnic Diversity
– Introduction to Foreign Cultures
– EMBRACE Our Differences
– What’s a Stereotype?
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Social Diversity
• Team-Based Work Best Practices
– Many School Projects Require It
– The Real World/Workplace DEMANDS It
– Practice Applying to Your Social Network
– Fill Each Other’s Shortfalls With Your Strengths
– Coach / Be Coached
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Social Diversity
• Issues / Conflict Resolution
– Interpersonal, Manager-Direct Report
– Physical Contact/Aggression is NEVER Tolerated
– Seek Out Jason or Ryan to Mediate
– Explain Your Feelings in a Non-threatening
Manner
– LISTEN
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Social Diversity
• Appropriate Workplace Behavior
– Respect & Civility For Others
– Seek Exceptional Performance
– Always Look to Grow
– Coaching & Mentoring
– Customer Care is CRITICAL!
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LEADERSHIP
It’s In YOU
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Defining Leadership
• Possess a VISION
• A person who builds consensus, guides,
or inspires others
• Generally refers to the position or office of
an authority figure
• The ability to get people to follow willingly
• About behavior first, skills second
• Creating buy in
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What Makes A Leader?
• “They may forget what you said, but they will never
forget how you make them feel.” Carol Buchner
• “Many of life's failures are people who did not
realize how close they were to success when they
gave up.” Thomas Edison
• “A leader is one who knows the way, goes the way,
and shows the way.” John C. Maxwell
• “Too many people overvalue what they are not and
undervalue what they are.” Malcolm Forbes
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What Makes A Leader?
• “The secret of joy in work is contained in one word
- excellence.” Unknown
• “To know how to do something well is to enjoy it.”
Pearl S. Buck
• “Outstanding leaders appeal to the hearts of their
followers - not their minds.” Unknown
• “Praise loudly, blame softly.” Catherine the Great
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What Makes A Leader Great?
 “Never doubt that a small group of committed
individuals can change the world. Indeed, it’s the
only thing that ever has.” Margaret Mead
 “A leader is a dealer in hope.” Napoleon
Bonaparte
 “The leadership instinct you are born with is the
backbone. You develop the funny bone and the
wishbone that go with it.” Elaine Agather
 “Do you wish to rise? Begin by descending. You
plan a tower that will pierce the clouds? Lay first
the foundation of humility.” St. Augustine
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What Makes A Leader?
• A person who rules, guides or inspires others
• Generally refers to the position or office of an
authority figure
• Descriptions abound:
 “Never doubt that a small group of committed individuals
can change the world. Indeed, it’s the only thing that ever
has.” Margaret Mead
 “A leader is a dealer in hope.” Napoleon Bonaparte
 “The leadership instinct you are born with is the backbone.
You develop the funny bone and the wishbone that go with
it.” Elaine Agather (Chairman, Chase)
 “Do you wish to rise? Begin by descending. You plan a
tower that will pierce the clouds? Lay first the foundation
of humility.” St. Augustine
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What Makes A Leader GREAT
• Leading is Setting Direction &
Guiding Others to Follow
• The Golden Rule:
– Perhaps the single most
important technique for you to
motivate the people you
supervise is…treat others the
way you wish to be treated.
– Sounds simple? It’s not! 20

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What Makes A Leader GREAT
• Developing Great Decision-Making Skills:
– Don’t make decisions that aren’t yours to make
– Choose from alternatives, not “Right & Wrong”
– Avoid snap decisions
– Make decisions while you have time
– Do your decision-making on paper
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Leadership Styles
• Autocratic
• Bureaucratic
• Charismatic
• Democratic/Participative
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Leadership Styles
• Laissez-Faire / Delegative
• People/Relations-Oriented
• Servant Leader
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Leadership Styles
• Task-Oriented
• Transactional
• Transformational
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Leadership Styles
• Ethical (P4)
The character or personality of a good ethical organization, (or leader).
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Sourced from: www.businessballs.com/ethical_management_leadership.htm

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Autocrat
Trans- YOU? Trans-
actional formational
Democrat 26

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How To Become A Leader
• Check Yourself…Who Are You?
– People Have to WANT to Follow You
• Possess Self Knowledge
– Your Strengths & Weaknesses
– Seek Opinions / Criticisms
• Become a Role Model
• Make Your Words Your Actions
– Your Actions Should Mirror Your Words
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How To Become A Leader
Your Five Step Plan
• Plans
• Has A Vision
• Shares Their Vision
• Takes Charge
• Inspires Through Example!
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How To Become A Leader
• Be A leader in Your Own Image
• Hire Well
• Speak Well
• Fire Fast
• Develop “learning agility”
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How To Become A Leader
• Decisiveness Over Inclusivity
• Know Just Enough Tech
• Manage Time
• Work Long Hours
• Create a Positive Environment
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People Are Following. Now What?
• Serve People’s Needs
• Listen HARD!
• Keep Earning Their Trust
• Pursue Change
• Share Leadership
• Build Teams
• Leadership & Development
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Good Websites for Reference
• www.leadershipnow.com
• http://leadershipskillcenter.com
• www.leadingtoday.org
• www.hbs.edu/leadership/database
• www.emergingleader.com
• www.leader-values.com
• www.franklincoveycoaching.com/4_roles_of_leadersh
ip
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Resources
• www.gladwell.com/blink/blink_excerpt2.html
• www.resample.com/content/examples/tallmen.shtml
• http://books.google.com/books?
hl=en&lr=&id=NES5RDKjkFQC&oi=fnd&pg=PA51&dq=leaders
hip+height+correlation&ots=wax9CapiFp&sig=I85XEmyymiwfe
CDYGNjwwoOrsLU#v=onepage&q=leadership%20height
%20correlation&f=false
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“If I have seen
further,
it is by standing on
the shoulders of
giants.”
Sir Isaac Newton
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