HOW TO WRITE A FORMAL LETTER OF COMPLAINT

1. A COMPLAINT
4º ESO
WRITING A FORMAL LETTER

2. DEAR SIR/MADAM
SALUTATION OR GREETING

4. PHRASES USED TO DESCRIBE A SITUATION
I AM WRITING TO COMPLAIN ABOUT…
I AM WRITING TO INFORM YOU THAT…
I AM WRITING TO INFORM YOU OF MY DISSATISFACTION WITH…
I AM WRITING TO ASK…

5. PHRASES USED TO DESCRIBE A PROBLEM
On 14th December 2016 I bought….
I had difficulty in…
When I was about to use it…

6. PHRASES USED TO DESCRIBE A SOLUTION
I AM WRITING TO ASK YOU TO PLEASE…
COULD I PLEASE ASK YOU TO…?
I ENCLOSE A COPY OF THE INVOICE AND…
WOULD IT BE POSSIBLE TO HAVE A FULL REFUND?

7. USEFUL PHRASES FOR CLOSING
I LOOK FORWARD TO RECEIVING YOUR EXPLANATION OF
THESE MATTERS.
I LOOK FORWARD TO RECEIVING YOUR PAYMENT.
I LOOK FORWARD TO HEARING FROM YOU SHORTLY.
PLEASE DO NOT HESITATE TO CONTACT ME IF YOU HAVE ANY
QUESTIONS REGARDING THIS MATTER.
IF YOU NEED ANY FURTHER INFORMATION, PLEASE CONTACT
ME.

8. WARNING!!!
• IN A FORMAL LETTER, WE ARE NOT ALLOWED TO USE
CONTRACTIONS!!!! CONTRACTIONS ARE CONSIDERED TO BE
COLLOQUIAL LANGUAGE.
• YOU SHOULD ALWAYS USE POLITE LANGUAGE AND AVOID
IMPERATIVES

9. TASK (page 30-31 Student’s book)

10. • DIGITAL WORLD VOCABULARY (PAGE 59)– At least 2 words
• “Actually” and “Currently”– Once each of them
• At least two words related to MANNERS (page 62)

11. • At least two verbs with –ing/to forms (page 63)
• At least two modals of deduction/possibility (page 67)
• At least two infinitives of purpose (page 69)